Zoho is present in 33 markets with 38 products. Zoho has 6239 reviews with an overall average rating of 4.4.
Analytics and Business Intelligence Platforms
Analytics and business intelligence (ABI) platforms enable organizations to understand their data. For example, what are the dimensions of their data — such as product, customer, time, and geography? People need to be able to ask questions about their data (e.g., which customers are likely to churn? Which salespeople are not reaching their quotas?). They need to be able to create measures from their data, such as on-time delivery, accidents in the workplace and customer or employee satisfaction. Organizations need to blend modeled and non modeled data to create new data pipelines that can be explored to find anomalies and other insights. ABI platforms make all of this possible.
Zoho has 1 product in Analytics and Business Intelligence Platforms market
Applicant Tracking Systems (ATS)
Applicant Tracking Systems (ATS) allow enterprises to streamline the process of managing applications for job openings by consolidating the hiring workflows. Organizations leverage ATS to post & manage new job openings and perform multiple operations around the resumes received from candidates. HR Professionals and Recruiters use ATS to manage and simplify the process of hiring new talents by connecting the database of applicants’ resumes to the job opening created on the Talent Management Portal. ATS provides the ability to perform multiple operations such as storing, scoring, screening, and sorting the candidate resumes based on the job details. Some ATS also provide the capabilities of Candidate Relationship Management through which the HR personnel can reach out and communicate with the candidate. These ATS can be sold as stand-alone products or can be integrated with the onboarding software and Talent Management Software to make it an overall Talent Acquisition Suite.
Zoho has 1 product in Applicant Tracking Systems (ATS) market
B2B Marketing Automation Platforms
Gartner defines B2B marketing automation platforms (B2B MAPs) as software that supports demand generation processes at scale. This includes building awareness, generating and nurturing high-quality leads, orchestrating multichannel engagement to guide customer journey progression, and using analytics to measure and optimize performance.
Zoho has 2 products in B2B Marketing Automation Platforms market
CRM Customer Engagement Center
Gartner defines the CRM Customer Engagement Center market as a cohesive set of software built around core case management tools, used to provide customer service and support by engaging with customers, while intelligently orchestrating the processes, data, systems, and resources of an organization. CEC applications offer workflow management capabilities and may be used as a system of record for customer interactions. The orchestration of customer service and support processes through a CEC application involves both assisted and self-service moments within customer journeys. It is built around case management records and processes. Workflow is an important CEC component, in terms of an organization being able to orchestrate the processing of customer engagements for the best outcomes in an effortless, effective and timely way. In addition to case, workflow, and knowledge management, personalization and enrichment of customer engagements are crucial.
Zoho has 1 product in CRM Customer Engagement Center market
Cloud HCM Suites for 1,000+ Employee Enterprises
Gartner defines cloud HCM suites for 1,000+ employee enterprises as cloud application suites that deliver functionality for attracting, developing, engaging, retaining and managing workers. The core functional capabilities of cloud HCM suites for enterprises with more than 1,000 employees include: Administrative HR — Employee data, organization structure, employment life cycle transaction, role-based self-service, payroll and benefits administration. It may also include absence management, health and safety administration and other value-added capabilities. Talent management — Recruiting, onboarding, performance management, compensation planning, career and succession planning, and learning and skills development. Integrated HR service management (IHRSM) — Personalized direct access to policy, procedure and program guidance for employees and managers. It may also include integrated case management, knowledge bases, digital document management, virtual assistants and workflow management.
Zoho has 1 product in Cloud HCM Suites for 1,000+ Employee Enterprises market
Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
Gartner defines cloud HCM suites for regional and/or sub-1,000 employee enterprises as cloud application suites that deliver functionality for attracting, developing, engaging, retaining and managing workers. HCM suites encompass functionality that supports a variety of HR-related processes
Zoho has 1 product in Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises market
Content Collaboration Tools
Content collaboration tools provide an easy way for employees to use and share content both inside and outside the organizations. Since these tools can be used to collaborate with customers, partners and suppliers, they often provide rich security and privacy controls. Today, much of this functionality also can be found in other tools such as cloud office platforms, workstream collaboration platforms, content services platforms and content services applications. Functional differentiators in dedicated CCTs are difficult to identify.
Zoho has 1 product in Content Collaboration Tools market
Corporate Learning Technologies
Corporate learning solutions help organizations train, develop and engage their learners. These applications continue to expand the functionality and robustness of their components. Furthermore, they help organizations with compliance, certifications, onboarding, talent development, upskilling, collaboration, coaching and mentoring, sales training, partner education, and customer training
Zoho has 1 product in Corporate Learning Technologies market
Data Preparation Tools
Data preparation is an iterative and agile process for finding, combining, cleaning, transforming and sharing curated datasets for various data and analytics use cases including analytics/business intelligence (BI), data science/machine learning (ML) and self-service data integration. Data preparation tools promise faster time to delivery of integrated and curated data by allowing business users including analysts, citizen integrators, data engineers and citizen data scientists to integrate internal and external datasets for their use cases. Furthermore, they allow users to identify anomalies and patterns and improve and review the data quality of their findings in a repeatable fashion. Some tools embed ML algorithms that augment and, in some cases, completely automate certain repeatable and mundane data preparation tasks. Reduced time to delivery of data and insight is at the heart of this market.
Zoho has 1 product in Data Preparation Tools market
Data and Analytics - Others
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Zoho has 1 product in Data and Analytics - Others market
ERP and Corporate Management - Others
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Zoho has 1 product in ERP and Corporate Management - Others market
Electronic Signature
Electronic signatures are a digital representation of an individual’s agreement that is intended to be the equivalent of a “wet” signature. Electronic signatures encompass a set of methods that can be applied to a digital document to capture intent to sign, and consent to sign electronically. They do this by electronically gathering metadata related to all signing events, and creating an audit trail that is cryptographically sealed to ensure document authenticity, nonrepudiation and integrity of the electronically signed document. This audit trail may also contain various supporting evidence of the individuals signing the document, such as names, email addresses, identity proofing and authentication steps. Evidence details may vary with each product, but the audit trail provides evidence to support the legal value of the document. A digital signature (as it relates to document signing) is a type of electronic signature that, in addition to the requirements of an electronic signature, also requires that each signer sign the document with a digital certificate that is explicitly issued to them.
Zoho has 1 product in Electronic Signature market
Email Marketing
Email marketing is the use of the email channel to deliver and optimize marketing messages — such as brand newsletters or contextually relevant, real-time and personalized communications — in support of engagement across the customer journey. Email service providers often bolster their technology platforms with supplementary managed services to improve the value and scalability of the email channel.
Zoho has 2 products in Email Marketing market
Enterprise Low-Code Application Platforms
Gartner defines low-code application platforms (LCAPs) as application platforms that are used to rapidly develop and run custom applications by abstracting and minimizing the use of programming languages. Enterprise LCAPs are a subset of this market that target a wider range of developer personas — especially enterprise developers — and provide features essential for application delivery and maintenance in midsize and large organizations. These features include support for high performance, availability and scalability of applications, disaster recovery, security, API access to (and from) enterprise and third-party cloud services, usage monitoring, service-level agreements, and availability of technical support and training. LCAPs are the foundation for a wide range of application types, application components and process automation.
Zoho has 1 product in Enterprise Low-Code Application Platforms market
Enterprise Social Networking Applications
Enterprise social networking applications facilitate, capture and organize open conversations and information sharing between individual workers and groups within an organization. In addition to capabilities that support conversations and information sharing, they can keep track of the network of relationships between participants (via social graphs), in order to deliver a personalized stream of updates about events or conversations to individuals (via news feeds and activity streams). These applications help people find out about each other, have discussions, share information and generally interact. Interaction occurs either at a one-to-one level, or in groups, teams, communities and networks, and in the context of structured or unstructured business activities.
Zoho has 1 product in Enterprise Social Networking Applications market
Expense Management Software
Organizations use expense management software to simplify their expense reimbursement and reconciliation process. The software provides facilities for expense report creation, submission, approval, reimbursement, and accounting. The software replaces the manual paperwork with an automated workflow to upload, track and submit expense receipts conveniently. These reimbursement receipts are accessible to the administrators through a streamlined process to approve the claims while checking for any corporate policy violations. In addition, the software assists organizations in keeping track of their employee’s corporate expenses.
Zoho has 1 product in Expense Management Software market
Landing Page Software
Landing page software is a set of specialized tools primarily utilized by digital marketers and businesses. It empowers users to efficiently create and enhance individual web pages, known as landing pages, with the specific goal of converting visitors into leads or customers. These tools feature user-friendly interfaces, an array of customizable templates, and integrated features like A/B testing, analytics, and lead capture forms. In addition, it plays a crucial role in streamlining the process of crafting landing pages that are not only visually appealing but also highly effective in driving conversions for various marketing campaigns and promotional activities.
Zoho has 1 product in Landing Page Software market
Marketing Dashboards
Marketing dashboard tools collect and integrate marketing data from multiple sources, visualize it, and enable visualization and exploration through a web-based interface. The technology helps marketers deliver near-real-time data and reporting to stakeholders across the marketing organization and the enterprise. These tools cater to the business user rather than the technical professional, as they do not require you to manage a data warehouse or to define a semantic layer. The market features SaaS-based offerings from large, diversified providers as well as small pure-play vendors. Some of these sell marketer-focused solutions, and others have tailored their IT-focused offerings to this new buyer segment.
Zoho has 1 product in Marketing Dashboards market
Meeting Solutions
Meeting solutions are real-time communication services with their associated devices that support live interactions between participants for internal and external collaboration, presentations, learning, training sessions and webinars. Meeting solutions power diverse use cases, such as one-on-one meetings, remote sales engagements, board meetings, telehealth sessions, remote banking and consulting services, to name just a few. Meeting solutions enable rich information sharing and interaction by combining audio and video, in-meeting chat, content and screen sharing, and visual collaboration and whiteboarding.
Zoho has 2 products in Meeting Solutions market
Multichannel Marketing Hubs
Gartner defines multichannel marketing hubs (MMHs) as software applications that orchestrate personalized communications to individuals in common marketing channels. MMHs optimize the timing, format and content of interactions through the analysis of customer data, audience segments and offers. MMHs are foundational for multichannel marketing, customer journey orchestration and next best action programs.
Zoho has 1 product in Multichannel Marketing Hubs market
Office Productivity Solutions - Others
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Zoho has 1 product in Office Productivity Solutions - Others market
Password Management Tools
Password management (PM) tools are products that provide users with the means to reset their own passwords after an account lockout or when they forget their passwords. PM tools can also synchronize passwords for users across multiple systems, allowing users to access multiple applications with the same password.
Zoho has 1 product in Password Management Tools market
Product Roadmapping Tools for Software Engineering
Product roadmapping tools for software engineering have simplified product-related communication and streamlined product management and development efforts. This document profiles selected vendors and tools that can assist with: Management of software product vision and strategy alignment Communication of ideas and requirements Decision making through an understanding of user behavior, data and analytics, priorities, and consequences Defining software features and business capabilities, and handling backlogs Planning and tracking software development releases Financial and budget management Collaboration on timelines Communication, negotiation and updates Integration planning and resource tracking Report generation and notifications Managing feedback from developers, teams and users Support for continuous development and continuous integration
Zoho has 1 product in Product Roadmapping Tools for Software Engineering market
Project and Portfolio Management
PPM software providers covered under this market definition aim to support the selection, planning and execution of a variety of different work packages or containers, including, but not limited to, traditional projects. They often fold in collaboration and communication capabilities and allow work teams and project offices to report, monitor and identify course correction in resource-intensive project and work environments. Providers included in this market offer these capabilities directly through their own products, but frequently recognize that specific integration points may also be needed to connect niche tools or data sources. The PPM capabilities identified as essential or critical include: • Project demand management • Project planning and management • Time management • Resource management • Resource capacity planning • Project portfolio management • Project collaboration • Program management • Reporting services • Security and user management • Integration • Usability
Zoho has 1 product in Project and Portfolio Management market
Rapid Mobile App Development Tools
Rapid mobile app development (RMAD) tools are a class of coding-optional tools that enable nonprogrammers to build mobile apps to support, at a minimum, iOS and Android devices. These tools offer high productivity for developers and nondevelopers alike through a variety of approaches that both automate and abstract app development efforts, including drag-and-drop editors, code generation and orchestration, model-driven development, virtualization, business process mapping, component assembly, app configuration and forms construction.
Zoho has 1 product in Rapid Mobile App Development Tools market
Remote Desktop Software
Remote Desktop Software allows secure access and control of remote devices across multiple platforms. The software provides the same level of access as being physically present to manage and control the resources of the remote device. The software offers secure transfer of files in a live or unattended support session. The Remote Desktop software is generally used by the IT professionals performing maintenance and support personnel assisting end-users.
Zoho has 1 product in Remote Desktop Software market
Retail Distributed Order Management Systems (Transitioning to Distributed Order Management Systems)
DOM systems use configurable rule-based procedures to orchestrate the fulfillment of customer orders placed through a retailer’s online channel, although many nonretailers are now also exploring or using DOM capabilities within their own supply chain. The purpose of a DOM system is to allow companies to optimize their order fulfillment performance while balancing two primary constraints: - The customer’s expected lead time for receiving their order on-time, in-full - The company’s desire to meet these customer expectations at the optimum fulfillment cost
Zoho has 1 product in Retail Distributed Order Management Systems (Transitioning to Distributed Order Management Systems) market
Sales Force Automation Platforms
Gartner defines SFA platforms as tools that natively support (not via third-party add-ons and solutions) automation and capture of sales activities, processes and administrative responsibilities for organizations’ sales professionals. They also support initiation, engagement and capture of buyer-seller interactions through multiexperience and channel-agnostic approaches and devices, and dissemination of actionable insights to improve sales contact management, pipeline management, opportunity management, guided selling and forecasting process execution. The optimal desired experience for sales users (leadership, managers and sellers) are not limited to internal use cases, and can be scaled to support buyer-seller intermediation and shared experiences with prospects and customers.
Zoho has 1 product in Sales Force Automation Platforms market
Scheduling Automation Software
Scheduling Automation software is a tool designed to automate and streamline the process of scheduling and managing appointments, meetings, tasks, and other time-related activities. The software improves overall efficiency in scheduling processes, enhances communication, reduces manual efforts, and scheduling conflicts. The typical features include calendar integration, online appointment booking, availability management, reminders and notifications, time zone management, and resource allocation. It is widely leveraged by individuals, teams, or organizations across various industries, such as healthcare, customer service, education, project management, and more.
Zoho has 1 product in Scheduling Automation Software market
Social Marketing Management
Social marketing management (SMM) tools equip organizations with the ability to orchestrate and manage a wide range of social communication efforts across various marketing teams and social platforms within a single tool. These software solutions help marketing leaders monitor, collect and analyze social data; develop, publish and promote content; identify and engage with their audience; and track the performance and impact of these communications.
Zoho has 1 product in Social Marketing Management market
Social Software in the Workplace
The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.
Zoho has 2 products in Social Software in the Workplace market
Unified Communications as a Service, Worldwide
Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides the following core capabilities: 1) Telephony 2) Meetings 3) Messaging 4) Software apps 5) APIs 6) Adjacent services
Zoho has 2 products in Unified Communications as a Service, Worldwide market
Workforce Management Applications
WFM is a solution comprising software, services and (often) hardware that helps organizations manage the operational deployment of their workers. In most cases, WFM is deployed for hourly paid/blue-collar employees. The deployment of WFM for both hourly and salaried workers can be justified primarily in the following cases: The organization wants both salaried and hourly workers to use the same absence management and/or access control system. To capture the overtime of salaried workers and use that data to calculate gross pay. When salaried workers are scheduled to work dynamic shifts, rather than set “office” hours. When salaried workers must allocate and track their time to projects or tasks and a WFM system is already in use. The core capabilities of WFM applications include: Accurately measuring workers’ working time and absences and making this information available to payroll and other HR systems. Delivering tools to assist employers in managing compliance with legislation and agreements pertaining to working time, pay and leave. Providing a means of creating efficient and fair work schedules (sometimes referred to as rotas or rosters) and providing tools to track worker productivity.
Zoho has 1 product in Workforce Management Applications market