Zoom is present in 7 markets with 10 products. Zoom has 7998 reviews with an overall average rating of 4.4.
Contact Center as a Service
Gartner defines contact center as a service (CCaaS) as solutions offering SaaS-based applications that enable customer service departments to manage multichannel customer interactions holistically from both a customer-experience and employee-experience perspective. CCaaS solutions offer an adaptive, flexible delivery model with native capabilities across the four functional components of the technology reference model for customer service and support. CCaaS providers also offer productized integrations with partner solutions through application marketplaces.
Zoom has 1 product in Contact Center as a Service market
Event Technology Platforms
Gartner defines event technology platforms as tools that enable B2B marketers to execute virtual and/or in-person events for external audiences. These platforms provide native capabilities to engage and communicate with prospective attendees, registrants and sponsors, manage logistics, deliver content and enable attendees to engage with other participants. Out-of-the-box integrations with sales force automation and marketing automation platforms are provided to track engagement. Features and capabilities are provided in a self-service model, with some offering managed service support to run the technology when preferred. The event technology market does not include webinars or meeting-specific solutions.
Zoom has 1 product in Event Technology Platforms market
Meeting Solutions
Meeting solutions are real-time communication services with their associated devices that support live interactions between participants for internal and external collaboration, presentations, learning, training sessions and webinars. Meeting solutions power diverse use cases, such as one-on-one meetings, remote sales engagements, board meetings, telehealth sessions, remote banking and consulting services, to name just a few. Meeting solutions enable rich information sharing and interaction by combining audio and video, in-meeting chat, content and screen sharing, and visual collaboration and whiteboarding.
Zoom has 3 products in Meeting Solutions market
- 1 more product
Office Productivity Solutions - Others
Reviews for 'Office Productivity Solutions - Others'
Zoom has 1 product in Office Productivity Solutions - Others market
Unified Communications as a Service, Worldwide
Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides the following core capabilities: 1) Telephony 2) Meetings 3) Messaging 4) Software apps 5) APIs 6) Adjacent services
Zoom has 2 products in Unified Communications as a Service, Worldwide market
Virtual Care Solutions
Virtual care solutions represent a set of IT capabilities and related services that enable augmentation and substitution of conventional face-to-face care delivery. Virtual care solutions enable delivery of care where the clinician is not in the same physical location as the patient, either synchronously (that is, in real time) or asynchronously. Virtual care solutions support direct-to-patient (for example, provider to patient, patient/consumer to provider) and provider-to-provider (for example, telestroke, e-ICU, specialist consultations) models of care.
Zoom has 1 product in Virtual Care Solutions market
Visual Collaboration Applications
Visual collaboration applications are cloud-based platforms that enable teams to communicate and creatively collaborate during both asynchronous and real-time work activities. Visual collaboration applications provide an infinitely scalable shared digital canvas offering robust collaboration features. Multiple users can interact on the same virtual canvas simultaneously, regardless of whether they are colocated or collaborating from anywhere via their smartphones, tablets, laptops, or conference room touchscreen monitors. These applications accept input from touchscreen devices, digital pens and keyboards. Vendors offer these solutions as either fully feature-rich downloadable applications or as more-lightweight options accessed through browsers. Visual collaboration applications default to a blank, free-form canvas, but often include templates for graphs, diagrams, project plans, brainstorming, mind maps, Kanban boards and other structured formats. User- and role-based access rights govern reading, editing and commenting rights for internal and external collaborators. Features to export canvasses are essential to enable sharing in various portable formats, such as PDF and JPEG. Vendors may store content in cloud infrastructure or provide server software.
Zoom has 1 product in Visual Collaboration Applications market