Browse Zoom Video Communications Reviews

Gartner defines contact center as a service (CCaaS) as solutions offering SaaS-based applications that enable customer service departments to manage multichannel customer interactions holistically from both a customer-experience and employee-experience perspective. CCaaS is a key technology platform used to support the customer service experience, whether it be self-service or assisted by customer service representatives. All organizations need to offer customer assistance. The preference is for remote support via voice and digital channels over physical presence in offices and stores, though it is common for organizations to offer multiple options.

• Zoom Contact Center
  4.4

  51 Reviews

Gartner defines event technology platforms as tools that enable B2B marketers to execute virtual and/or in-person events for external audiences. These platforms provide native capabilities to engage and communicate with prospective attendees, registrants and sponsors, manage logistics, deliver content and enable attendees to engage with other participants. Out-of-the-box integrations with sales force automation and marketing automation platforms are provided to track engagement. Features and capabilities are provided in a self-service model, with some offering managed service support to run the technology when preferred.

• Zoom Events
  4.4

  87 Reviews

Meeting Solutions

Meeting solutions are real-time communication services with their associated devices that support live interactions between participants for internal and external collaboration, presentations, learning, training sessions and webinars. Meeting solutions power diverse use cases, such as one-on-one meetings, remote sales engagements, board meetings, telehealth sessions, remote banking and consulting services, to name just a few. Meeting solutions enable rich information sharing and interaction by combining audio and video, in-meeting chat, content and screen sharing, and visual collaboration and whiteboarding.

• Zoom Rooms
  4.4

  1299 Reviews
• Zoom Meetings
  4.4

  5927 Reviews
• 2 more products

Reviews for 'Office Productivity Solutions - Others'

• Zoom Sessions
  3.7

  2 Reviews

Unified Communications as a Service

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service. It is cloud-delivered, and it provides business telephony features; external, public switched telephone network (PSTN) connectivity that enables inbound or outbound calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, meeting room systems and mobile apps. Gartner’s definition of meetings for the UCaaS market focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases only. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for this research. These use cases are part of a separate market defined by Gartner (meeting solutions).

• Zoom Phone
  4.4

  342 Reviews
• Zoom Workplace
  4.6

  72 Reviews

Virtual care solutions represent a set of IT capabilities and related services that enable augmentation and substitution of conventional face-to-face care delivery. Virtual care solutions enable delivery of care where the clinician is not in the same physical location as the patient, either synchronously (that is, in real time) or asynchronously. Virtual care solutions support direct-to-patient (for example, provider to patient, patient/consumer to provider) and provider-to-provider (for example, telestroke, e-ICU, specialist consultations) models of care.

• Zoom Meetings
  4.9

  2 Reviews

Visual collaboration applications enable teams to communicate and creatively collaborate for asynchronous and real-time work activities on a blank, infinitely scalable shared digital canvas. These applications support colocated and remote users to create, co-edit, review and share precreated content to visualize complex ideas. Some vendors also provide extended capabilities such as voice and video communication, APIs to connect with other business applications, and predesigned templates for structured formats. The users can export created content in portable formats. These applications are generally offered as cloud-based SaaS products, but a few vendors offer on-premises and private cloud deployment options as well.

• Zoom Whiteboard
  4.4

  133 Reviews