Gartner defines cloud infrastructure management (CIM) systems for communications services providers (CSPs) as a set of operations and management support applications and tools to enable CSPs to orchestrate and manage the use of cloud-based network resources. These cloudified compute, storage and networking infrastructure resources may be located in far-edge, near-edge or regional/national CSP premises, or in partner data center locations — such as those of public cloud providers, other CSPs or technology vendors. These network infrastructure resources are used to host virtualized and/or containerized network functions and applications, and related support systems. The CIM systems for CSPs deliver efficient, intent-based, API-diven, zero-touch planning, provisioning, and operations of hardware and software resources, enabling the hyper automation of the network cloud infrastructure.
Gartner defines the Contact Center Infrastructure market as equipment, software and services that enable organizations to manage multichannel self-service and assisted service customer interactions holistically from a customer experience and an employee engagement perspective. CCI solutions are dedicated to supporting a single customer enterprise or tenant on each instance of the system, even if that customer or tenant supports multiple contact center operations on that dedicated instance. CCI solutions can be deployed on the customer’s premises or can be hosted and managed in a third-party data center or private cloud.
The data center and cloud networking vendors covered in this market provide hardware and/or software solutions to deliver connectivity primarily within enterprise data centers. This includes data center core/spine switches, access switches (top of rack [ToR], leaf), virtual switching, Ethernet fabrics, network operating systems (NOSs) and network overlays, and the requisite management, automation and orchestration of those components.
Gartner defines the enterprise wired and wireless LAN infrastructure market as the hardware and software that enables local connectivity for users and devices. The infrastructure components include enterprise-class wired switches and wireless access points, and the management software that secures, manages, tests, optimizes and automates the network. Organizations across vertical markets rely on enterprise wired and wireless network infrastructures to connect and transmit data for both fixed and mobile devices, enabling end users to access applications that are located either on-site, in remote private or public destinations. In addition to end-user connectivity, these infrastructures offer capabilities for diverse market needs, including: 1. Discovery, identification, security, management and segmentation of Internet of Things (IoT) and operational technology (OT) devices. 2. Design and planning for network infrastructure requirements. 3. Implement zero-touch provisioning for deployment and configuration of the network infrastructure devices. 4. Offer support, testing and maintenance for network infrastructure components. 5. Establish a resilient infrastructure to withstand disruptions and provide continuous operations. 6. Implement robust security measures to safeguard the network infrastructure. 7. Scalability and flexibility for efficient management and control plane communication processes. 8. Provides a no-touch or low-touch environment for operations on Day 2
Meeting solutions are real-time communication services with their associated devices that support live interactions between participants for internal and external collaboration, presentations, learning, training sessions and webinars. Meeting solutions power diverse use cases, such as one-on-one meetings, remote sales engagements, board meetings, telehealth sessions, remote banking and consulting services, to name just a few. Meeting solutions enable rich information sharing and interaction by combining audio and video, in-meeting chat, content and screen sharing, and visual collaboration and whiteboarding.
A self-organizing network (SON) is a framework that automates some planning functions as well as maintenance functions for mobile networks. Its main goals are to enable self-configuration, self-optimization and self-healing of radio network elements. It also minimizes interference between adjacent cells and between macro and small cells. SON is an automation technology for the operations and maintenance (O&M) of LTE networks, defined in Third Generation Partnership Project (3GPP) Release 8 and onwards (as such, W-Fi support is not natively included in 3GPP's definition of SON).