ZS AI and Data and Analytics (D&A) Services review in AI and Data and Analytics (D&A) Service Providers

"Very satisfied with their experience and professionalism"

Submitted

5.0

Overall User Rating

Product(s): ZS AI and Data and Analytics (D&A) Services

Overall Comment:"We have partnered with ZS for sales force size & structure initiatives and have been very satisfied with their knowledge and professionalism."

5

5.0

Evaluation & Contracting

5

5.0

Planning & Transition

5

5.0

Delivery & Execution

5

5.0

Service Capabilities

Lessons Learned

Please rate your overall experience with this vendor

5.0

Create a headline summary of your review.

Very satisfied with their experience and professionalism

What do you like most about the product or service?

Experience, professionalism and attention to detail

What do you dislike most about the product or service?

Nothing comes to mind

What one piece of advice would you give other prospective customers?

Engage them with clear definitions of the project scope

Would you recommend this product or service to others?

Go-live Year

2018

Evaluation & Contracting

5.0

Why did you purchase this product or service?

Improve customer relations/service
Create internal/operational efficiencies
Drive revenue growth

What were the key factors that drove your decision to select this vendor over others?

Industry expertise
Viewed as strategic partner
Functional capabilities
Positive prior experience

Which other vendors did you consider in your evaluation?

Other...

Internal expertise

Evaluation and contract negotiation

5.0

How satisfied is your organization with the value the product provides for the money spent?

4.0

How did you enter into a service agreement with the provider?

Worked with just the provider in a sole source procurement

Professionalism in sales / demonstration / RFP / site visit / etc. (pre-selection) stages

Responsiveness to your questions and changes while building proposals

5.0

Creative and innovative approach to building the solution and proposal

4.0

Flexibility and adaptability in negotiating final contracts

4.0

Professionalism in negotiation / contracting / execution / etc. (pre-implementation) stage

5.0

Planning & Transition

5.0

Planning and transition

5.0

Effective communications during planning and transition

5.0

Effective hand-off from sales to execution

5.0

Accuracy of planning

4.0

Transition was delivered on time, within budget, and with high quality

5.0

Delivery & Execution

5.0

Delivery and execution

5.0

How long did your deployment take?

3 - 6 months (<6)

Delivers the expected business outcomes that were promised

5.0

Reliability of deliverables, SLAs, budget and timelines

5.0

Use of best practices, processes, tools and solutions

5.0

Continuous improvement and efficiency achieved

4.0

Use of newer technologies including automation, smart machines, etc…

Manages and adapts the contract appropriately

4.0

Effective resource management that provides high quality skills when needed

4.0

Delivers full set of capabilities across their firm to address your key needs

5.0

Service Capabilities

5.0

Services capabilities

5.0

Additional Context

How frequently do you use this product or service?

Daily

How extensively is this product or service being used in your organization?

Specific divisions, regions, or business units

In which region(s) did your deployment take place?

North America