Overall experience with
How helpful reviews are selected
Favorable Review
Product: Atera
Patch Management Effective for Microsoft Systems, Lacking Support for Google Platforms
Critical Review
Product: Atera
Insufficient Customization and Asset Updates Present Operational Challenges
Likes and dislikes about
likes
Scheduling features such as scheduled restarts upon a successful Windows Update. The ability to create different policies around the many modules for granular-level control
April 20, 2026
dislikes
1. Unable to assign devices or assets as the ticket owner so that I can keep track of reoccurring issues with the device. (since the device can be reused with another user) 2. I can't retire a device, if a device is no longer being used, I have to leave it alone and let it look like it is still active or delete it from the system. 3. We have 2 tenants, and the product only supports 1 tenant. This means our users cannot log into the program to look up KB articles or create their tickets that way, they have to send in an email to create a ticket. This means they cannot track their ticket status without sending in another email asking about their ticket. 4. Would like to have the ability to create banners for VIP users so it shows a high priority to the ticket better than the average ticket. 5. Would like the ability to add in more Activity Status, the 4 they have are nice but there are more that I would like to add in
December 11, 2025
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