Reviews

The fields for tasks and work orders do not reflect what we use the tool for. I cannot see from the work item board who the task/wo is for (it's always a generic integration user instead of the actual name), I can't see the computer asset the task/wo is for, or anything else that would help me easily identify which task/wo is for who and what. I have to manually open every single task to see those details, which makes working with a large number of wo/tasks difficult and frustrating. The filters can't be configured. It's always the same 30 day filter and almost every time I need to select a longer range to actually see all the tasks assigned to me. I can't filter by the items I care about, like the end user or device - those are always in the description. Inside tasks and work orders, the icons aren't always clear which show what until I click on them. Part of this I think is that the system doesn't fit what we are trying to use it for, another is that it is inflexible and needs some UX work

January 29, 2026