Ivanti Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines AI applications in IT service management as tools that augment and enhance IT service management (ITSM) workflows using AI. These analyze ITSM data and metadata (primarily found in ITSM platforms) to provide intelligent advice and actions on ITSM practices and workflows, such as IT service desk and support activities. This software can either be a stand-alone product, features extending an ITSM platform or an add-on to an ITSM platform. AI features enable I&O teams to optimize IT support and service management processes (such as incident and problem management) through insight and automation. This can lead to tangible reduction in costs, such as labor savings by handling support issues and requests automatically, faster resolutions, and improved accuracy in triage, categorization and expert identification. In addition to addressing overheads, AI solutions can improve the employee-facing user experience and enhance IT’s relationship with the business consumer. Some features, such as intelligent risk advisory, can help I&O leaders reduce disruptions and provide reliable IT services.

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AI Applications in IT Service Management

Ivanti Neurons for ITSM

Ivanti Neurons for Healing

Ivanti Neurons Digital Assistant

Ivanti

IT SPECIALIST

Ivanti Neurons for Healing is a high impact automation layer that helps in proactively finding and remediating potential issues on your machines and helps in running maintenance scripts.

<50M USD

250M - 500M USD

50M - 250M USD

1B - 3B USD

500M - 1B USD

3B - 10B USD

Gov't/PS/ED 5,000 - 50,000 Employees

Director of IT

Ivanti Neurons for ITSM is a robust and capable ITSM platform, delivering well on core Service Management and Enterprise Service Management functionalities. However, when it comes to AI capabilities, it lags behind key competitors in the market. While it offers basic AI functions such as translation, summarization, and text generation, these are limited in scope and flexibility.

A major drawback is the lack of openness to integrate with widely used AI technologies or platforms. Cloud offerings are particularly restrictive in this regard. Providing few options for customers or administrators to experiment and build custom AI integrations that are expected in modern ITSM tools.

Moreover, it is tied to an OEM virtual agent provider, which limits innovation and customer specific customization. No way of adding AI skills, or being able to have an AI that is dedicated to a customer data and trained on customer restricted use cases.

To remain competitive, Ivanti need to open up its ecosystem and offer more AI integrations or capabilities for customer-specific and driven innovations.

Software Developer

Ivanti Neurons for ITSM has improved our service mgmt with automation an AI powered capabilities like ticket classification, summarization, AI search and incident correlation. While the AI features are still evolving, they continue to improve with each release and already provide meaningful value. Overall, its flexible relaiable platform that enhanced our IT Ops and end user experience 

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Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk.

Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. In today‚Äôs work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti is the only company connecting industry-leading cybersecurity, unified endpoint management, and enterprise service management technologies with the Ivanti Neurons intelligent automation suite to empower users to self-service and enable devices to self-heal and self-secure. Over 40,000 customers, including 96 of the Fortune 100, have chosen Ivanti to discover, manage, secure and service their IT assets from cloud to edge, so they can deliver excellent digital employee experiences and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued and are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit www.ivanti.com and follow @GoIvanti.
#EverywhereWork Elevated

The automation platform that makes every IT connection smarter and secure across devices, infrastructure and people to deliver personalized employee experiences.

For further details on our hiring process visit: https://www.ivanti.com/company/careers/hiring-process 


Ivanti manages and secures Everywhere Work environments so that organizations and employees can improve their digital employee experience (DEX). Ivanti technology focuses on empowering IT and employees. Ivanti solutions let IT and employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive. Ivanti solutions find, manage and protect each IT asset and endpoint in an organization, no matter the OS. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Flexible platform and automation enhance IT operations, early AI adds value

Critical Review

Strong ITSM core, but limited AI capabilities and flexibility

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