Overall experience with
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likes
A great metric to observe consumer feedback. I enjoy the customized reporting tools that allow businesses to track specific KPIs, making it really easy to measure over time. The AI tool is great and makes it more seamless for the majority of our employees to use it at ease.
November 13, 2024
dislikes
Dealing with inaccurate data coming from Lucidya or misunderstood requests from our customers, which have resulted in hours of frustration when we tried to solve the problems prevented us from keeping up with our deadlines. This intricate thing of course needs to be straightened out by CSPs who deal with technical tasks. The precision with which the AI can resolve solving complex support questions in CSP area needs still improvement.
April 7, 2024
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