Product(s): HPE OpsRamp
Overall Comment:"The product itself is well rounded with a lot of existing functionality, and is a good fit for most organisations from SMB up to Enterprise. As a Managed Services Provider we have some unique scenarios and technology that did not immediately fit with the available out of the box features and integrations. However our Account team have been very supportive and have worked closely with us on our feature requests and bespoke requirements to deliver a solution that is fit for purpose. "
We manage multiple different technologies on both shared and dedicated platforms and the flexibility that the product offers combined with the ability to consolidate all our existing monitoring tools and output into a single pane of glass allows us to focus on delivering value to our customers without having to worry about what tooling is used. I'd also like to call out the Account Management and Customer Success teams who have been very supportive both during our implementation phase and now that the service is being actively used.
Some of the out of the box functionality has not met our requirements. However, working with the product development teams, we have been able to prioritise new features and functionality to allow our requirements to be met. In order to get the most out of the product we have had to build our own internal development team rather than just deploy an out of the box experience. This would probably be true for any solution that needs to operate at the scale and breadth that we are looking at, so not something that is unique to this product.