Salesforce Reviews, Ratings & Features 2026 | Gartner Peer Insights

Analytics and business intelligence (ABI) platforms prepare, model, analyze and visualize data to support decision making. They deliver insights through AI-powered conversational experiences, interactive dashboards and classic reporting. They support collaboration between business and technical users for defining the dimensions, measures and business rules used to create and maintain semantic models. The platforms provide functionality for agentic analytics, where AI agents coordinate tasks across the data-to-insight workflow to automate insight delivery under governance and audit controls. Analytics and business intelligence platforms integrate data from multiple sources, such as databases, spreadsheets, cloud services and external data feeds, to provide a unified view of data, breaking down silos and transforming raw data into meaningful insights. They also allow users to clean, transform and prepare data for analysis, in addition to creating data models that define relationships between different data entities.

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Find the top Analytics and Business Intelligence Platforms with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Analytics and Business Intelligence Platforms

Tableau

CRM Analytics

Salesforce (Tableau)

Senior Data Analyst

Overall, my experience with this analytics and business intelligence platform has been very positive.The platform has helped our team transform raw data into meaningful insights that support better business decision making.This platform offers strong data visualization capabilities and allows us to create interactive dashboards and reports that are easy for both technical and non-technical users to understand.

50M - 250M USD

<50M USD

1B - 3B USD

30B + USD

3B - 10B USD

10B - 30B USD

500M - 1B USD

250M - 500M USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Data Analyst

Tableau was really cool 10 years ago when they went to market with a product that was really easy to use (drag-and-drop fields to easily create reports) and very shiny charts and chart types. However, after the salesforce acquisition the product got in a stall mode, probably due to all the internal chaos that such an acquisition means. 
When you need to do something more meaningful you would need to get into calculated attributes, lots of them and the many settings that you can use to create reports and dashboards. At one company I consulted for, I saw so many amazing dashboards that I can only imagine took months to develop. One thing that I have always criticized about Tableau is that the reports are really nice and shiny as long as your data is not big, but as soon as you start working with bigger data than 10MBs speed is an issue, in refreshing reports, updating them, and then you have to get into things like Extracts which are quicker but then you have to manage them. Connectors to other DBs are mostly all very slow if you have a lot of data. There is no direct connection, it is always via JDBC or ODBC which by nature is slow.
For Dashboards there is no function to refresh dashboards automatically, which makes the case for real time dashboards practically unusable or you have to go and use external plugins which could also be a problem in my mind.
Tableau Server is a good product but it requires a lot of resources, a small server wont do, that for me is a disadvantage.

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TruOI

DataHero

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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AI + Data + CRM = Customer Magic. ✨ 

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Reviews

Ratings Overview

Overall experience with

Favorable Review

A reliable and user-friendly analytics platform that helps transform data into meaningful business insights.

Critical Review

Attractive visualizations limited by slow external database connections

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