Overall experience with
How helpful reviews are selected
Favorable Review
Product: Khoros Communities
Product Enables Wide-Ranging Community Support and Expert Engagement Across Platforms
Critical Review
Product: Khoros Communities
Frequent Support Issues and Reporting Gaps Challenge Effective Use of Khoros Aurora
Likes and dislikes about
likes
the advanced content and knowledge management since it allows my team to offer documentation and technical guidance consistently
February 13, 2026
dislikes
Post implementation, the support experience has been severely lacking. Bug reports go unacknowledged and are regularly closed without warning and without being fixed. We have had 4 CSMs in a short amount of time and due to a recent acquisition our new CSM is completely unfamiliar with our product or use case. The out of the box functionality is also lacking and software development resources are required for what I would consider table stakes functionality. In particular the lack of reporting functionality is hampering our ability to prove the ROI of our community.
August 8, 2025
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