Influitive Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines B2B customer community platforms as software that enables organizations to offer and manage a branded online community. These communities permit visitors and members to learn how to use products, connect with peers and advance their skills and careers. Platforms offer self-service and collaboration capabilities such as discussion forums, knowledge base access and user groups. In addition, platforms include gamification features to motivate and reward member engagement. B2B customer community platforms help organizations provide a branded online community for visitors and members who typically work for companies that have purchased or are evaluating products and solutions.

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Find the top B2B Customer Community Platforms with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

B2B Customer Community Platforms

Influitive

MARKETING ASSOCIATE

It has been great to drive customer advocacy, brand engagement and onboarding customers into a loyal community for our product. Helps lay a solid foundation for communication across various customer advocates and the brand

1B - 3B USD

<50M USD

CYBERSECURITY COMMUNITY MANAGER

the experience with the platform in term of gamification is great and also as look and feel. What really do not work is the part of customer service that after the acquisition had been completly gone

Salesforce

Khoros

Influitive is a company that offers a user-friendly platform with a concentration in customer advocacy. It combines a range of tools, services and training with features like intelligent automation, gamification, and personalization, all aimed at fostering high levels of customer engagement and growth. The platform is designed to minimize administrative work and time to market. Customer advocacy is encouraged and fostered through the creation and sharing of enriching content, prompting peer-to-peer interactions and leading to genuine, positive customer experiences. Known for working with customer-driven digital businesses, Influitive helps to strengthen collaboration, build trust and deepen customer relationships for revenue growth and profit.

The world‚Äôs most engaging customer communities are powered by Influitive. Our easy-to-use platform combines industry-leading customer advocacy tools, expert services, and training with intelligent automation, gamification, and personalization features that drive extreme engagement and customer growth at scale‚Äîwhile minimizing administrative effort and time to value. Customer advocates create and share enriching content that sparks peer-to-peer interactions, leading to authentic, positive customer experiences and greater levels of advocacy. Influitive works with customer-driven digital businesses, including nine of the top ten largest global software companies. 

Leading brands such as Cisco, Adobe, ADP, and IBM trust Influitive to help foster collaboration, build trust, and deepen relationships with customers for top-line growth and bottom-line profits.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Builds a great customer community to drive advocacy

Critical Review

Gamification and UX Shine, But Customer Service Fails Post-Acquisition

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