Overall experience with
How helpful reviews are selected
Favorable Review
Product: Creatio Marketing
A Strong Marketing Tool for Organizations that Value Flexibility, Customization and Process Automation
Likes and dislikes about
likes
The low code/no code capabilities make it easy to build and adjust campaigns, customer journeys and business processes without constant development work or the need to learn complex code. So these campaigns can evolve alongside our business. The dashboards are incredible!
February 25, 2026
dislikes
Our initial transition to the system had a rocky start as we were not assigned a strong CSM who had provided very little guidance in setting up the system (shortly after were re-assigned to a wonderful CSM and our system wouldn't be where it is today without him!). Also, the broad range of flexibility within the system is a bit of double-edged sword. On one hand it is amazing to have the ability build and create a system that works exactly for our business although this can be troublesome if you do not have the time to spend on building it out properly or are lacking strong support. Please note that we have also paid for additional support.
May 12, 2021
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