Overall experience with
How helpful reviews are selected
Favorable Review
Product: Alight Benefits Administration
Seamless Workday compatibility with intuitive interface, but high cost
Critical Review
Product: Alight Benefits Administration
Customer Concerns Persist Due to Unresponsive and Detached Support Team
Likes and dislikes about
likes
I like that there is no guessing when using the tool. It is very user friendly and I also like that it has a smooth interface with other systems.
July 6, 2026
dislikes
Customer support was not responsive in a timely manner nor did they seem to value the issue. If the issue was not understood, they did not seek further understanding.
April 3, 2026
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