IBM Reviews, Ratings & Features 2026 | Gartner Peer Insights

BPM-platform-based case management frameworks are configurable 'apps' meant to help solution architects accelerate the delivery of unique and flexible case management solutions. Case management frameworks (CMFs) are commercial software offerings designed to reduce the time and complexity of creating case-style process solutions by providing architectural patterns and at least some business domain capabilities 'out of the box.' Work is caselike when each work item — each case — requires unique handling, involving complex interactions between content, people, transactions and business or regulatory policies in order to deliver an optimal outcome.  Case-style processes do not progress in a serial or completely predictable fashion.  Rather, they often require multiple dependent workflows to be orchestrated, making them particularly complex to architect. Very often, caseworkers need the flexibility to decide the best next action for a case, rather than following a prescribed workflow.

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BPM-Platform-Based Case Management Frameworks

IBM Business Automation Workflow

IBM Content Navigator

Associate

The tool provides a good user experience and is intuitive. However, our experience with the implementation partner was not positive.

3B - 10B USD

500M - 1B USD

10B - 30B USD

Gov't/PS/ED 5,000 - 50,000 Employees

<50M USD

50M - 250M USD

1B - 3B USD

30B + USD

Technical Lead

IBM Content Navigator does provide universal interface as claimed by IBM, however it has been experienced that the way IBM releases the Fix packs for ICN is of low, degraded quality.
The common problem observed is that with the addition of every new feature, the existing working functionality are getting affected.
ICN 3.0.5 version had series of issues and same is the story with ICN 3.0.6 so far.

The new good features are:
1. Video viewer for more types of video files
2. Document Merge and Split functional for PDF and TIF
3. Role based security but the Entry Template does not work with the role based security

The new version impacted the following existing functionalities:
1. The 'Work' option disappears occasionally/randomly 
2. The 'Save' button is grey out in the Virtual viewer properties tab

IBM claim that all the above features will be addressed in ICN 3.0.6 IP004 (Dec 2019)


QUALITY ANALYST

My experience is generally good, but a month ago, we have had several problems with errors with the platform. errors in publishing documents

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Smooth Experience Hampered by Recent Technical Errors

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IBM Content Navigator - Known New Features and Issues

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