HelpSystems, now rebranded as Fortra, focuses on addressing the increasing complexity of data protection in an era of escalating cyber threats. In an environment where the only certainty is change, the company acknowledges the necessity of adaptability for sustainable growth. Guided by feedback, Fortra takes on problem-solving and delivers tailored solutions to help organizations deal with their cybersecurity challenges effectively. Specializing in areas such as data security, infrastructure protection, managed services, and threat research and intelligence, the company strives to enhance security maturity and simultaneously reduce the operational challenges associated with it. The fundamental belief driving Fortra is the conviction that no problem is insurmountable. The company is committed to forging a secure future in cybersecurity.
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I like that they are starting to implement some AI tooling that is not overly intrusive, its extensive threat monitoring that really is quite effective at finding threats, and a good support when you need to reach out.
The portal is easy to navigate, and the UI/UX is a strong point. There are plenty of reporting options for on-demand reports and scheduled information.
Its comprehensive 24/7 digital monitoring across websites, social media, app stores and the dark web, ensuring no harmful activity goes undetected. It combines advanced AI-driven detection with expert human analysis, minimizing false positives and enabling precise threat prioritization. It excels with its seamless and rapid takedown services, leveraging strong global relationships to quickly remove malicious content and minimize damage to brand reputation.
It does take some learning to be able to use it at its most effective state especially during the setup phase, its interface is not always the most straightforward when first getting used to it but is effective after learning it, and it is a pricey solution.
The pre-sales experience compared to after implementation has been subpar, and generally disappointing. Support is generally slow to respond and does not seem too eager to help with our inquiries. Our account manager has changed various times, and I don't recall an introductory call being made. We have been able to receive help with every ticket, but overall, support is not a strong area at Fortra.
Some users find it expensive, which can be a challenge for smaller organizations or those with limited budgets. Second, the user interface is sometimes described as outdated, which may affect ease of use and navigation for some customers. Third, while the platform offers many advanced features, these sometimes require additional consulting or setup, adding complexity and cost.