ServiceNow Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines business continuity management program  solutions as the primary tools used by organizations to manage all phases of the business continuity management (BCM) life cycle, from planning to crisis activation. BCMP solutions provide capabilities for availability risk assessment, business impact analysis (BIA), business process and resource/asset dependency mapping, recovery plan management, exercise and crisis management, and BCMP management metrics and analysis.

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Find the top Business Continuity Management Program Solutions with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Business Continuity Management Program Solutions

ServiceNow Governance Risk and Compliance (GRC)

ServiceNow

Director of IT

Using ServiceNow GRC has greatly transformed our GRC program. Our process was streamlined cooperation to improve and the overall position in terms of risk was reinformed by integrating the approach to the platform and its capabilities for automation and visibility which is real time. Though we experienced challenges during our first learning curve, the effort was far outweighed by the benefits 

<50M USD

Disater Recovery Manager

The product are really hard to install and configure
We do not have a good support from ServiceNow, we open ticket to trouble shoot or help us with a configuration, the support answers most of the time this is not working, we propose this to the development team for a next release.
After investigation, we found how to make the configuration by itself, but we need 2 or 3 week to configure multiple options.
The documentation is really hard to find on the internet, many times we have only explanation of the menu structure and no explanation of the function.

Broadcom (VMware)

Everbridge

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our‚ÄØcloud-based‚ÄØplatform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. 

For more information, visit www.servicenow.com.

ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile.

Reviews

Ratings Overview

Overall experience with

Favorable Review

ServiceNow GRC: A Game Changer in Strengthening Risk Management

Critical Review

Wrestling with ServiceNow: A Tale of Installation and Integration Challenges

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