Overall experience with
How helpful reviews are selected
Favorable Review
Product: Agentforce 360 Platform
Efficient Customer Support Features Found Difficult to Navigate by Some
Critical Review
Product: Agentforce 360 Platform
Cloud-Based Tool Offers Customization but Faces Reliability and Update Challenges
Likes and dislikes about
likes
The ticketing system allows for notes to be added directly to the most recent ticket to keep information up to date at all times.
February 9, 2026
dislikes
Dependence on the Internet and needing to be up to date It was a very troublesome implementation It is a very expensive tool
February 12, 2026
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.