Product(s): ServiceNow Now Platform
Overall Comment:"Following features have worked well: Platform extensibility and zero code/low code tools: - App Engine Studio and Flow designer features allow even business users to configure business processes on the now platform pretty fast. - Low code inbuilt integrations with source code platforms (e.g. github) makes it easier to maintain code. - These low-code tools are also tightly coupled into the platform's security and governance model. Workflow Automation and Integrations: - Platform oushines not just extending OOB products, but also across different enterprise apps using IH hub and many OOB spokes. - Event Management integrations into rest of core platform products (CMDB) helps businesses realize the true value of their current security landscape. Unified Data Model and CMDB: - CMDB is a major pillar which provides a single source of truth for assets, CIs and relationships and they are tightly integrated with OOB products ( ITSM, CSM, SPM). - Native data reconciliation, identification and discovery support strong data governance and reporting. Security Governance and Compliance: - Role-based security controls and strong audit mechanisms ensure that security and compliance are always scalable. - OOB support for regulatory standards (e.g HIPAA, SOX) is highly valued in the industry. UX and Mobile: - UX is modern, responsive and always customizable. Community: - User and Developer community is very strong which helps to get answers real fast and with quality. Following can be improved: - Licensing model should be improved for more transparent licensing. - PDIs should allow for emerging technology enablement (e.g AI, Gen AI) which will help customers to evaluate these emerging products rapidly. - Performance at scale natively is more important. "
- Workflow Automation and features like AES, Workflow Studio, Flow Designer, Integration Hub. - The developer community is very responsive. - UI Builder and Workspaces.
- Licensing Complexities make it difficult to make product buying decisions.