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What are Business Orchestration and Automation Technologies?

Gartner defines business orchestration and automation technologies (BOAT) as a consolidated software platform that delivers enterprise process automation by enabling capabilities including orchestration of business processes, enterprise connectivity, low code development and agentic automation. A BOAT platform includes a cross section of certain capabilities from different markets such as business process automation (BPA), low-code application platforms (LCAP), integration platform as a service (iPaaS), intelligent document processing (IDP), robotic process automation (RPA), collaborative workflow management and document management. However, this list is not necessarily all-encompassing.

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Workato ONE
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UiPath Platform
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Agentic Process Automation System
For 50M-1B USD Companies
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Workato ONE
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Agentic Process Automation System
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Pipefy
For Europe, Middle East and Africa
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Workato ONE
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Camunda
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Appian Platform
Integration & Deployment
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Workato ONE
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Claude
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Agentic Process Automation System

Features of Business Orchestration and Automation Technologies

Updated October 2025

Mandatory Features:

  • Enterprise connectivity via APIs and UI interactions.

  • Orchestration of business processes.

  • Capability to design, build and execute automation objects such as bots, workflows, connectors and LLM-based AI agents.

  • Low-code development and business-IT collaboration.

  • Extraction of data from unstructured and semistructured documents.

  • Platform governance and operations.

Gartner Client Insights

Magic Quadrant for Business Orchestration and Automation Technologies
Critical Capabilities for Business Orchestration and Automation Technologies

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Logo of Workato ONE

Workato ONE

By Workato

5
(83 Ratings)

Workato is an integration and automation software that enables businesses to connect applications, automate workflows, and streamline processes across various systems. The software supports integrations with cloud and on-premises platforms, facilitating data synchronization, triggered actions, and conditional logic within business workflows. Workato provides capabilities for building automated tasks without coding, allowing users to orchestrate actions across customer relationship management, enterprise resource planning, human resources, and finance systems. Its features include pre-built connectors, customizable recipes, data transformation tools, and monitoring functionalities. The software addresses challenges related to manual data entry, process silos, and operational inefficiencies by enabling seamless interoperability among diverse applications.

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Pipefy

By Pipefy

4.7
(80 Ratings)

Pipefy is a Business Orchestration and Automation Technology platform that provides a unified control plane for coordinating humans systems and artificial intelligence agents. The platform includes a no-code process builder and an agent studio for creating specialized AI agents based on various large language models. It features native connectivity and integration capabilities for linking core enterprise systems such as ERP and CRM. Pipefy addresses business problems related to process fragmentation and unstructured work by centralizing workflows. It incorporates an adaptive governance framework that allows for the establishment of secure zones for decentralized development. The architecture provides technical oversight through end-to-end observability audit logs and causal lineage of actions across automated flows. Organizations use the platform to manage complex cross-departmental processes and extend the functionality of legacy infrastructure without modifying core systems

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UiPath Platform

By UiPath

4.6
(78 Ratings)

Orchestrate processes across the enterprise to keep your business in sync with company-wide goals.

Identify opportunities, automate processes end-to-end, make informed decisions, and execute tasks with consistency and accuracy.

Build automations and AI agents that deliver real ROI—fast, flexible, and enterprise-ready.

Design agents and automations that transform entire processes—not isolated tasks

Use low-code, pro-code, and prebuilt agent templates in one unified environment

Reuse assets to launch AI workflows in weeks, not months

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Camunda

By Camunda

4.5
(68 Ratings)

Camunda is a software that enables organizations to automate business processes and workflows through process modeling, execution, and monitoring. It provides tools for designing BPMN process diagrams, deploying process instances, and managing process lifecycles. The software supports integration with various systems and applications, facilitating orchestration of human and automated tasks. Camunda addresses business process management challenges by providing visibility into process performance, enabling users to identify bottlenecks and optimize operations. It offers scalable deployment options and supports customization through open standards, allowing organizations to adapt process automation to their specific requirements.

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Appian Platform

By Appian

4.3
(50 Ratings)

Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

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Agentic Process Automation System

By Automation Anywhere

4.7
(42 Ratings)

Agentic Process Automation System is a software developed to automate business processes by integrating artificial intelligence and machine learning components with robotic process automation. The software enables organizations to design, deploy, and manage digital workflows across various departments, aiming to reduce manual intervention in repetitive tasks. It provides features such as task automation, data extraction, workflow orchestration, and analytics to help businesses improve operational efficiency and accuracy. By automating complex processes and supporting integration with other enterprise systems, the software addresses challenges related to process bottlenecks, resource allocation, and scalability.

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ServiceNow AI Platform

By ServiceNow

4.4
(23 Ratings)

ServiceNow Now Platform is a cloud-based software that provides workflow automation and digital process management across departments such as IT, HR, customer service, and operations. The software offers capabilities for building, deploying, and integrating applications to automate routine tasks, manage incidents, track service requests, and streamline approvals. It centralizes information, supports end-to-end visibility, and facilitates collaboration by connecting disparate systems and data sources. Organizations use the software to improve operational efficiency and address process bottlenecks by customizing and automating workflows without extensive coding, enabling adaptability to evolving business requirements.

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Power Automate

By Microsoft

4.3
(21 Ratings)

Power Automate is a software that enables users to streamline workflows and automate repetitive tasks across applications and services. The software provides tools for creating automated processes, integrating with various platforms such as cloud-based and on-premises solutions, and connecting data sources. It supports features like triggering actions based on events, managing approvals, and transforming data between systems. Power Automate addresses business challenges related to manual task management and process efficiency by facilitating automation of operations, reducing errors, and improving productivity through seamless connectivity among software solutions.

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Claude

By Anthropic

4.6
(12 Ratings)

Claude is a software developed by Anthropic that functions as an AI-powered conversational assistant, designed to understand and generate natural language responses. The software facilitates tasks such as answering questions, offering writing assistance, supporting research, summarizing content, and enabling communication through text-based interactions. Claude is built to interpret complex queries, provide informative replies, and assist with structured information processing. The software supports integration with different platforms and workflows, enabling businesses to automate customer support, streamline knowledge management, and enhance productivity through AI-driven conversation. Claude aims to address the need for reliable and adaptable language processing in professional environments by focusing on task automation, efficient data handling, and improved user interaction.

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Microsoft Copilot Studio

By Microsoft

4.5
(10 Ratings)

Microsoft Copilot Studio is a software platform designed to enable organizations to create, manage, and deploy AI-powered copilots and conversational applications. The software offers tools for building custom copilots that integrate with business data and workflows through natural language interfaces. Microsoft Copilot Studio supports customization of responses, connections to enterprise systems, and deployment across channels such as web, Microsoft Teams, and other messaging platforms. The software addresses the need for efficient automation of tasks and improved virtual agent experiences by allowing users to define conversation flows, integrate third-party APIs, and monitor performance metrics, ultimately supporting streamlined business operations and increased productivity.

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Gemini

By Google

4.4
(9 Ratings)

Gemini is a software developed by Google that leverages artificial intelligence to generate and understand natural language and code. The software is designed to assist users in a wide range of tasks, including content creation, information retrieval, and problem-solving across various domains. Gemini integrates advanced machine learning models to process inputs, provide relevant responses, and automate complex workflows, aiming to enhance productivity and facilitate decision-making for businesses and organizations. The software supports interaction through conversational interfaces and is utilized in applications such as writing assistance, code generation, and data analysis, addressing challenges related to efficiency and information management in digital environments.

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SS&C Blue Prism WorkHQ

By SS&C Blue Prism

4.1
(9 Ratings)

SS&C Blue Prism Enterprise AI is a software that provides robotic process automation capabilities for organizations seeking to automate repetitive, rule-based tasks across various business functions. The software utilizes artificial intelligence and machine learning to enable the creation, deployment, and management of software robots that can interact with digital systems and data in a consistent and scalable way. It offers features such as process modeling, orchestration, exception handling, and integration with a range of enterprise applications and data sources. By automating manual tasks, the software addresses the challenge of operational efficiency, reduces the likelihood of human error, and supports the allocation of human resources to more strategic activities.

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Zapier

By Zapier

4.1
(8 Ratings)

Zapier is a software that enables users to automate workflows by connecting various web applications and services. The software allows data to move between different apps through triggers and actions, minimizing the need for manual data entry or repetitive tasks. Users can create automated processes, called Zaps, to integrate and coordinate tasks such as data synchronization, notifications, and information sharing across different platforms. The software is designed to support a wide range of business functions by streamlining routine operations, enhancing productivity, and improving efficiency through seamless interoperability among cloud-based tools.

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Boomi Enterprise Platform

By Boomi

4.6
(7 Ratings)

The Boomi Enterprise Platform is the trusted and proven enterprise-grade solution to connect applications, data, and APIs across your hybrid multi-cloud landscape with speed and ease.

The Boomi Enterprise Platform is an enterprise-grade solution for connecting applications, data, APIs, and AI agents across cloud, on-premises, and multi-cloud environments. Boomi Integration is commonly used for application connectivity and the platform allows businesses to purchase additional platform services to support the growth of their digital transformation needs including B2B/EDI collaboration, low-code workflow automation, event-driven automation with guaranteed delivery, data synchronization, and simplified API management in a single platform.

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Creatio Studio

By Creatio

4.9
(7 Ratings)

Creatio Studio is a no-code agentic platform to build applications and AI agents with natural language and visual designers. It provides no-code tools for process modeling, application development, and system integration, allowing users to configure and adapt process logic without extensive programming knowledge. The software supports collaboration among teams, offering centralized management of workflows and business rules. It helps address challenges related to process efficiency, flexibility, and digital transformation by streamlining operations and reducing manual tasks. Creatio Studio is suitable for organizations seeking to improve operational agility and customize systems to align with changing business requirements.

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n8n

By n8n

4.5
(6 Ratings)

n8n is a workflow automation software designed to enable users to connect various applications and automate repetitive tasks without extensive programming knowledge. The software provides a visual interface for building workflows that can integrate APIs, trigger actions, and manage data processes across different platforms. Features include pre-built and customizable nodes, conditional logic, scheduling, data transformation, and error handling. n8n addresses the business problem of manual task management and process inefficiency by enabling organizations to streamline operations, reduce manual intervention, and facilitate automation of complex workflows within their existing technology stack.

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Agentforce 360 Platform

By Salesforce

4.4
(5 Ratings)

Salesforce Platform is a software that enables the development, deployment, and management of cloud-based applications. It provides tools for building custom apps, automating business processes, integrating with external systems, and managing data securely. The software supports both low-code and pro-code development approaches, allowing users to create applications tailored to specific business needs. Built-in features include data modeling, workflow automation, reporting, and access control. Salesforce Platform addresses the need for organizations to streamline their operations, enhance productivity, and adapt to changing business requirements by offering a unified environment for application lifecycle management.

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Nintex Automation CE

By Nintex

4.2
(5 Ratings)

Nintex Automation CE is a software that enables organizations to automate business processes through workflow design, robotic process automation, and document generation. It provides features such as visual process mapping, integration with various enterprise systems, conditional logic, task automation, and reporting capabilities. The software is designed to support the management and execution of repetitive tasks, facilitating faster process completion and reducing manual intervention. Nintex Automation CE addresses business problems related to inefficient workflows, data silos, and the need for process standardization by providing tools that help streamline operations, improve data accuracy, and enhance overall productivity.

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Logo of Microsoft Power Platform

Microsoft Power Platform

By Microsoft

4.3
(4 Ratings)

Microsoft Power Platform is a software suite that enables users to analyze data, automate workflows, create applications, and develop virtual agents. It comprises four main components: Power BI for data visualization and business intelligence, Power Apps for building custom business applications, Power Automate for process automation, and Power Virtual Agents for creating chatbots. The software supports integration with various data sources and business services, allowing organizations to streamline operations, manage data-driven processes, and address specific business challenges. It is designed to enhance productivity through customizable solutions and automation tools without extensive coding requirements.

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OpenAI Platform

By OpenAI

5
(2 Ratings)

OpenAI Platform is a software that provides tools and infrastructure for building, deploying, and managing artificial intelligence models. The software enables users to access and utilize machine learning models for various natural language processing, code generation, and image understanding tasks. OpenAI Platform allows integration with APIs to facilitate model training, fine-tuning, and inference across applications. The software addresses business challenges related to automating workflows, generating content, and extracting insights from unstructured data. It supports customization for different use cases and provides monitoring and management features to ensure responsible and scalable AI operations.

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