Citizen Service Delivery Reviews and Ratings
What is Citizen Service Delivery?
Gartner defines citizen service delivery market consists of solutions with integrated capabilities to modernize end-to-end citizen service delivery processes. Traditionally, governments took the approach of implementing a single technology or application for service delivery. Now, as citizens and employees have increasing expectations and myriad needs, governments increasingly prefer a central platform for managing and connecting citizen information.
These platforms have common foundations taken from CRM and DXP capabilities such as payments, journey mapping, personalization, and other options provided with single sign-on based on identity and access. These platforms consist of unified citizen profiles with identification elements connected to external systems. These provide citizens with services and related information, in addition to capabilities that offer a more unified and intelligent citizen service experience.
There are also options to use citizen data platforms (CDPs) or master data management (MDM) platforms and other data capabilities to enhance data stewardship and data governance and help governments that aim to build the data fabric.
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Adobe focuses on providing digital media and digital marketing solutions on a worldwide scale. The company offers creative, marketing and document solutions which are geared towards assisting individuals, ranging from budding artists to established brands, to bring life to their digital creations. Furthermore, Adobe concentrates on the delivery of captivating experiences to the targeted individuals. Adobe's solutions are omnipresent and they are striving to bring about change through digital experiences.
Accela is a company that focuses on digital transformation in government sectors. Using a combination of cloud-based solutions, the company aims to simplify and expedite the digitalization process. The aim of Accela is to make government services more efficient, effective and accessible for over 275 million citizens globally. The company's software solutions offer an easy-to-use interface which shares data across different departments, while prioritizing security. Through its services, Accela assists government agencies at various stages of their digital evolution, gearing them up for future developments. Accela's headquarters are located in San Ramon, California and it operates through a number of offices worldwide.
Deloitte is a multinational entity that incorporates several independent firms on a global scale, each one serving their clients' growth and success areas. The main aim is to provide sound and professional guidance resulting in their clients emerging as the frontrunners of their respective domains. The parent entity, Deloitte Touche Tohmatsu Limited, is the overseer of this vast network of member firms spread worldwide, though each firm retains its legal autonomy. The diversity of the talent housed in Deloitte is channelized to deliver optimal solutions tailored to their clients' specific needs. The onus is put on businesses and individuals to seek professional advice before making decisions affecting their financials. Deloitte's offerings are general and do not serve as professional advice targeted for unique cases. Their ultimate goal is to utilize the wealth of knowledge at disposal for the betterment of their clients and the collective society, resulting in a robust organization.
Newgen is a company that specializes in providing a unified platform for digital transformation. This includes capabilities in process automation, content services and communication management. Its low code application platform is relied on globally, allowing businesses to develop and deploy complex, content-driven applications on the cloud. Newgen serves several uses cases across industries and is equipped to handle everything from onboarding to service requests and lending to underwriting, all in a fast and agile manner.
Accenture is a professional services corporation that has global capabilities in cloud, digital, and security domains. With proficiency and dexterity spanning across more than 40 sectors, Accenture provides a range of services such as Strategy and Consulting, Technology and Operations Services. It also features something named Accenture Song, powered by an extensive network of Advanced Technology and Intelligent Operations centers. It caters to clients in more than 120 countries, harnessing the capability of transforming changes into values to foster shared success.