Contact Center as a Service Reviews and Ratings

What is Contact Center as a Service?

Gartner defines contact center as a service (CCaaS) as solutions offering SaaS-based applications that enable customer service departments to manage multichannel customer interactions holistically from both a customer-experience and employee-experience perspective. CCaaS is a key technology platform used to support the customer service experience, whether it be self-service or assisted by...
How Categories and Markets Are Defined

Product Listings

Products 1 - 20 of 71
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the...
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Talkdesk is an AI-powered cloud contact center for customer-obsessed companies of all sizes. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and to drive higher customer satisfaction, cost...
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Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these...
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Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice,...
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Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global...
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Through its CCaaS solution, storm, Content Guru supports enterprise-scale customers; from federal government to global insurers. It has offices and availability zones across the Americas, AsiaPac and EMEA, allowing service in over 150 countries. It...
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8x8, Inc. specializes in the development of Software-as-a-Service solutions encompassing voice, video, chat, contact center, and enterprise-class API all powered via a global cloud communications platform. The main objective of the company is to transform...
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Zoom is a platform designed for enabling seamless and secure video communications. Its main mission is to provide frictionless video interaction solutions, catering to a broad spectrum of users. The company offers a suite of...
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Odigo specializes in delivering Contact Center as a Service (CCaaS) solutions, enabling effective communication between extensive organizations and individuals through a comprehensive omnichannel management system. Its approach integrates both empathy and technology, allowing brands to...
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Nextiva is a company specializing in business communication solution. It offers an integrated platform where all business discussions can be conducted, which in turn, facilitates improved customer experiences. Their main business problem solved is the...
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UXtweak is a UX research platform that provides tools for usability testing and behavioral analytics, aimed at improving the user experience of digital products. It enables users to test their assumptions, recruit targeted and qualified...
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RingCentral, Inc. (NYSE: RNG) is a global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks...
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Alvaria is a company that focuses on both customer experience (CX) and workforce engagement management (WEM). The company's main perspective is to develop innovative technology that serves in the sector of call center software, as...
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Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with...
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Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the...
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Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the...
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The company focuses on optimizing business operations by offering solutions for contact center management, customer service, and collections. Their suite of services includes VoIP telephony, CRM, Speech Analytics, omnichannel interactions, BI, and Intelligent Dialing services....
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