Product Listings
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Talkdesk is an AI-powered cloud contact center for customer-obsessed companies of all sizes. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and to drive higher customer satisfaction, cost savings, and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution used by over 1,800 companies that aims to combine enterprise scale with consumer simplicity.
Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.
Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice, AI meetings, and AI messaging. The primary problem that Dialpad seeks to solve is ameliorating productivity, collaboration, and customer satisfaction via real-time AI insights.
Through its CCaaS solution, storm, Content Guru supports enterprise-scale customers; from federal government to global insurers. It has offices and availability zones across the Americas, AsiaPac and EMEA, allowing service in over 150 countries. It helps organizations improve their Customer Experience through areas such as digital channel shift, intelligent automation, customer data platforms and digital customers.
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
8x8, Inc. specializes in the development of Software-as-a-Service solutions encompassing voice, video, chat, contact center, and enterprise-class API all powered via a global cloud communications platform. The main objective of the company is to transform business communications by empowering workforces globally to connect with each other. This enables teams to collaborate swiftly and work efficiently. Additionally, the company offers real-time business analytics and intelligence providing businesses insights across all interactions and channels.
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.
Odigo specializes in delivering Contact Center as a Service (CCaaS) solutions, enabling effective communication between extensive organizations and individuals through a comprehensive omnichannel management system. Its approach integrates both empathy and technology, allowing brands to maintain positive human interaction amid the vast potential of digital channels. As a significant presence in the customer experience (CX) market, Odigo supports enterprises worldwide with its tailored solutions.
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.
Nextiva is a company specializing in business communication solution. It offers an integrated platform where all business discussions can be conducted, which in turn, facilitates improved customer experiences. Their main business problem solved is the disjointed nature of business communications. The majority of their operations are in North America, and their financial support is received from Goldman Sachs. The company's value at the recent financial evaluation was calculated to be $2.7B.
UXtweak is a UX research platform that provides tools for usability testing and behavioral analytics, aimed at improving the user experience of digital products. It enables users to test their assumptions, recruit targeted and qualified audiences from around the world, and obtain clear reports on their findings.
The platform is versatile, catering to the needs of both small and medium-sized businesses as well as large enterprises. UXtweak offers a variety of tools suitable for testing websites, applications, and prototypes, conducting information architecture research, analyzing user behavior, and gathering feedback. This range of capabilities supports businesses in conducting comprehensive UX, CX, or market research.
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center.
RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes.
Alvaria is a company that focuses on both customer experience (CX) and workforce engagement management (WEM). The company's main perspective is to develop innovative technology that serves in the sector of call center software, as well as cloud contact center solutions. They also give much priority to workforce optimization and enhancing the customer service experience. The solutions provided by Alvaria are scalable, resilient and secure, driving the future of customer experience. The name Alvaria is inspired by the Latin word for 'hives', embodying the company's intent to offer solutions that manifest efficiency, accuracy and assured security.
Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.