Overall experience with
How helpful reviews are selected
Favorable Review
Product: Vonage Contact Center
Easy management and workflow improvements, bolstered by strong support
Critical Review
Product: Vonage Contact Center
Intuitive platform with limitations in audio quality and monitoring dashboard
Likes and dislikes about
likes
The best part of Vonage is our personal Vonage representative. Having someone that cares about our workflow as much as we do is the biggest reason we chose Vonage. Reliable call quality and uptime, flexible call routing and queue management, helpful analytics, and strong support as well.
May 22, 2026
dislikes
Delays or dropped calls occur for no apparent reason, and the problem cannot be identified or resolved. The call quality itself, or the noise level, could be significantly improved. The supervisor or IT staff dashboard is also very in need of improvement; it doesn't display the necessary detailed information. Some of the reports generated are insufficient.
March 6, 2026
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