CloudTalk Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines contact center as a service (CCaaS) as solutions offering SaaS-based applications that enable customer service departments to manage multichannel customer interactions holistically from both a customer-experience and employee-experience perspective. CCaaS is a key technology platform used to support the customer service experience, whether it be self-service or assisted by customer service representatives. All organizations need to offer customer assistance. The preference is for remote support via voice and digital channels over physical presence in offices and stores, though it is common for organizations to offer multiple options. The ambition is for customers to self-serve assistance, through web portals or chatbots. But it is also recognized that complex issues still need the support of employees. CCaaS technology is instrumental in orchestrating both self- and assisted-service engagement with customers. The technology can also manage the quality of engagement between the customer and the customer service representative, recognizing that premium customer experiences are achieved through premium employee experiences.

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Contact Center as a Service

CloudTalk

Chief Information Security Officer

Overall, CloudTalk has been a strong experience. Setup was easy, the UI/UX is intuitive, onboarding was straightforward, and support has been helpful when needed. App performance is solid, and smart features like showing the contact's current time zone add real value. Integrations work well, though more flexibility there would make it even better.

<50M USD

50M - 250M USD

3B - 10B USD

500M - 1B USD

30B + USD

250M - 500M USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

Sales Manager

Overall it has been easy to use and has helped improve the efficiency of our customer communications.

Business Development Associate

I've had a positive experience using Cloudtalk for outbound prospecting and daily calling workflows. The platform is easy to set up and integrates well with our CRM, which makes it simple to manage call activity and keep records organized. Call quality has generally been reliable, and features like call recording and click to call save time.

One thing that works particularly well for me is easily tracking conversations and reviews calls afterwards, which is helpful for improving messaging. The interface is also fairly intuitive. 

There are occasional minor issues with call connectivity or delays but nothing that significantly disrupts operating. Overall it's been a solid tool so far.

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UXtweak is a UX research platform that provides tools for usability testing and behavioral analytics, aimed at improving the user experience of digital products. It enables users to test their assumptions, recruit targeted and qualified audiences from around the world, and obtain clear reports on their findings. 

The platform is versatile, catering to the needs of both small and medium-sized businesses as well as large enterprises. UXtweak offers a variety of tools suitable for testing websites, applications, and prototypes, conducting information architecture research, analyzing user behavior, and gathering feedback. This range of capabilities supports businesses in conducting comprehensive UX, CX, or market research.

CloudTalk is a Next Generation Business Calling Software.

It allows customer support and sales teams to automate their workflows without any coding and makes customer experience a true competitive advantage by allowing businesses to connect faster, easier and more efficiently with their customers.

Founded in 2018, CloudTalk has grown into an industry leader over the last 4 years, with a globally distributed team of around 200 people from 30 different countries, and offices in Bratislava and Prague.

Today, we take pride in delivering a solution used by more than 2500 teams of all sizes around the globe, in industries ranging from financial services to the education sector.

We believe in teamwork, innovation, growth and in putting people first. Our purpose is to connect businesses, teams and partners together in the cloud and to deliver the best possible experience to our customers, our community and, of course, the amazing and dynamic team of CloudTalkers we couldn‚Äôt be prouder of. üíô


CloudTalk is a software application designed to streamline operations for customer support and sales teams through automation. Launched in 2018, the application enhances customer interactions by easing and expediting the connection process between businesses and their customers. CloudTalk has broadened its reach in recent years, managing a multinational team and holding offices in two significant urban locations. The solution is used globally by thousands of teams in diverse industries. Core values of the company include innovation, emphasis on teamwork, and a focus on employee needs. The main goal of CloudTalk lies in providing a reliable cloud-based conduit for businesses, teams, and partners while maintaining an enhanced customer experience.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Reliable Call Quality and Effective CRM Integration Enhance Daily Workflows With Cloudtalk

Critical Review

User friendly platform with strong integrations and reporting, but with some room for improvement in reliability and customisation.

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