Overall experience with
How helpful reviews are selected
Favorable Review
Product: Talkdesk
Product Configurability Praised, Yet Optional Extras Lead to Investment Uncertainty
Likes and dislikes about
likes
The custom product integrations are standout compared to others, i.e. it doesn't need an Enterprise CRM to work The project delivery approach is one that delivers in accordance with customer needs rather than just delivering the product as is The AI product features are seamlessly integrated into the customer journey The product is very configurable and easy to use, from a customer perspective Talkdesk want the customer to be autonomous in being able to update the product. Talkdesk have had no outages since we went live which has been truly exceptional. We have been able to learn fast and adapt, i.e. when we try something and it doesn't work we can implement another solution very quickly.
February 9, 2026
dislikes
What I like least at the admin level is the creation of flows but probably because for several years I have used a completely different open source solution
March 12, 2026
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