Overall experience with
How helpful reviews are selected
Favorable Review
Product: 8x8 Contact Center
Screen sharing makes troubleshooting easier, minimal wait times appreciated
Critical Review
Product: 8x8 Contact Center
Good Contact center for the Agent. Bad for Admins and outages.
Likes and dislikes about
likes
The option to use screen share for a technician to find critical information on the 8x8 admin console is very helpful. The short wait time to reach a support representative shows that 8x8 values their customer's time. I appreciate that the 8x8 technician was patient as we worked through the troubleshooting steps until the tech issue was resolved.
July 14, 2026
dislikes
Bad support with slow responses and not good advice Frequent outages Cost can balloon quickly. Admin side of application is very complicated
December 12, 2023
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