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Process Mining Platforms (Transitioning to Process Intelligence Platforms)

Process Mining Platforms (Transitioning to Process Intelligence Platforms) Reviews and Ratings

What are Process Mining Platforms?

Process mining platforms offer comprehensive analysis of end-to-end processes by extracting event data from information systems. This includes automated process discovery (extracting process models from an event log), conformance checking (monitoring deviations by comparing model and log), social network/organizational mining, automated construction of simulation models, model extension, model repair, case prediction and history-based recommendations. Process mining platforms extend process mining capabilities via advanced process analytics, process improvement detection and process improvement recommendations.

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Logo of Celonis Process Intelligence Platform

Celonis Process Intelligence Platform

By Celonis

4.4
(672 Ratings)
customers choice 2025

Celonis is a global enterprise software company. Its Process Intelligence Platform uses process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It is system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses.

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IBM Process Mining

By IBM

4.4
(178 Ratings)

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

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Logo of UiPath Agentic Automation

UiPath Agentic Automation

By UiPath

4.4
(137 Ratings)

UiPath is a global entity whose focus lies in utilizing the transformative capabilities of AI and automation to unleash the limitless potential of individuals and facilitate human progress. Currently, the company is expanding its horizons beyond Robotic Process Automation, offering a highly effective and user-friendly AI-Powered Business Automation Platform. It is driven to bring together the leading minds to bring forth the next big leap in AI-powered automation. The company, based in New York City, operates developmental centers scattered throughout the United States, Romania, India, and Japan.

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Power Automate Process Mining

By Microsoft

4.3
(104 Ratings)

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.

Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

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Logo of SAP Signavio Process Intelligence

SAP Signavio Process Intelligence

By SAP

4.5
(98 Ratings)

SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning.

SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

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ABBYY Timeline

By ABBYY

4.4
(56 Ratings)

ABBYY is a global company that combines AI innovation and expertise to convert data from critical business documents and processes into intelligent, actionable results in real-time across over 200 languages. The primary business problem ABBYY addresses is transforming large amounts of data into useful and actionable insights. ABBYY empowers thousands of companies worldwide to achieve critical objectives such as enhancing customer experience, operational efficiency, and gaining a competitive edge.

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ServiceNow Process Mining

By ServiceNow

4.2
(54 Ratings)

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

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ARIS

By ARIS

4.3
(48 Ratings)

Founded in 1992, ARIS offers a Process Intelligence platform that helps organizations turn their processes into value. By managing the entire process lifecycle with a single, integrated suite, ARIS enables companies to define, analyze, simulate, optimize and control their processes. With a strong footprint in businesses across finance, healthcare, manufacturing, retail and others to reinvent their business. ARIS includes utilizing Process Mining for understanding operational dynamics followed by implementing significant improvements and modifications. ARIS's implementation permits businesses to analyze, model and oversee their operational performance, thereby facilitating continuous improvement. In addition, it provides adherence to risk and compliance requirements, safeguarding businesses against potential operational hazards. The ultimate goal is to optimize and control business operations, fostering the development of a value-driven enterprise.

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Process360 Live

By iGrafx

4.9
(45 Ratings)

iGrafx is a global provider of process intelligence and process management solutions, dedicated to helping organizations discover, design, and optimize their business processes. With the iGrafx Process360 Live platform, businesses can streamline operations, improve productivity, and ensure compliance with regulatory standards. The platform supports a full suite of capabilities, including process discovery, modeling, simulation, and predictive analytics, giving organizations a holistic view of their operations and enabling data-driven decisions. iGrafx serves a wide range of industries and is trusted by over 2,000 customers worldwide to drive meaningful transformation and achieve operational excellence.

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Scout Platform

By Soroco

4.9
(44 Ratings)

Soroco is on a mission to change how the world gets work done. Powered by multiple patents, its flagship product, the Scout AI model, generates a work graph - a map of hidden pains teams experience at work and their impact on business outcomes. Today, this graph drives productivity improvements in 100s of organizations globally, including several Fortune 500 companies.

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Fluxicon Disco

By Fluxicon

4.5
(34 Ratings)

Fluxicon, established in 2009 by Anne Rozinat and Christian W. Günther, focuses on the niche field of process mining. This leading company, recognized for its utilization of cutting-edge scientific research, primarily provides process mining software known as Disco. Disco's primary function is to streamline the process mining experience, allowing users to devote more time and resources towards their core business.

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Skan Process Intelligence Platform

By Skan AI

4.4
(34 Ratings)

Founded in 2018, Skan is a US-based multinational software corporation that helps organizations accelerate automation and digital transformation initiatives aligned with business outcomes by measuring, analyzing and improving KPIs. Skan combines the best of both process mining and task mining with an AI-powered observation platform that requires zero integrations and creates a detailed, holistic, end-to-end view of processes continuously, at scale. The company has more than 100 employees with customers from industries like banking, financial services, insurance, healthcare, manufacturing, utilities and energy sectors across North America, Europe and Asia Pacific.

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Apromore

By Salesforce

4.8
(27 Ratings)

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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Logo of mindzie AI-Driven Process Mining Platform

mindzie AI-Driven Process Mining Platform

By mindzie

4
(27 Ratings)

Mindzie specializes in the application of artificial intelligence in the domain of business process mining and automation. The highlight of Mindzie's operations is its platform that utilizes a large language model AI. This technology assists businesses in mapping, analyzing, and automating their processes using natural language, with the intention of minimizing waste and enhancing efficiency. It provides process improvement specialists and business operators with the ability to derive process insights merely by posing business inquiries. Mindzie's platform features system connectors, automated actions, analysis templates, root cause identification, and predictive AI, enabling businesses to transition from interest to insight to action swiftly.

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Logo of UpFlux Process Mining

UpFlux Process Mining

By UpFlux

4.7
(27 Ratings)

A UpFlux is a Process Mining platform that uses Artificial Intelligence to understand processes as they occur in practice, allowing for the identification of problems that are not easily visible. With UpFlux, it is possible to achieve more agile and automated control of processes, which leads to continuous improvement and increased operational efficiency. This enables the reduction of waste and enhances the competitiveness of businesses.

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Appian Platform

By Appian

4.4
(25 Ratings)

Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

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Logo of mpmX Platform

mpmX Platform

By MEHRWERK

4.8
(23 Ratings)

MEHRWERK GmbH, founded in 2008, offers mpmX, a Process Mining platform that helps businesses analyze, optimize, and automate workflows. The platform combines advanced features like AI support and real-time data processing with an intuitive interface, enabling organizations to uncover inefficiencies, gain insights, and drive continuous improvement. By integrating self-service process mining with associative analysis, mpmX simplifies the journey to process optimization and supports organizations in achieving operational excellence. Its data governance capabilities allow business users to independently create and adapt applications, ad-hoc analyses, and dashboards without any programming skills. MEHRWERK has successfully implemented its solution in industries such as automotive, healthcare, energy, manufacturing, and government.

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process.science

By process.science

4.5
(19 Ratings)

The process.science GmbH & Co. KG is an independent IT consulting company. It is our aim to provide companies with Process Mining and Data Science tools.

The joint application of our Data Science and Process Mining solutions enables your company to visualize the process knowledge which your data already contains and makes the compliance of your individual KPIs verifiable at any time.

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Logo of Cyclone Process Intelligence

Cyclone Process Intelligence

By Cyclone Robotics

4.7
(10 Ratings)

Cyclone Robotics is an RPA software and solution provider based in China. It offers innovative hyper-automation technologies such as RPA, low-code development platforms, process mining, AI, etc. Cyclone Robotics aims to empower enterprises with cutting-edge AI-enabled technologies for their digital transformation.

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Datricks

By Datricks

4.7
(9 Ratings)

Datricks is an autonomous solution that eliminates financial exposures such as human errors, non-compliance, and fraud, transforming businesses into beacons of airtight Financial Integrity.

It’s Financial Integrity Platform achieves this through three key components: Autonomous Process Discovery: Continuously analyzes financial processes to understand the business context without requiring manual input. Integrity Exposure Detection: Utilizes AI and ML to identify and analyze problems and anomalies across all business areas in real-time. Integrity Intelligence: Provides finance leaders with a comprehensive control tower to monitor the overall financial health of their organizations and focus on critical issues. With Datricks, CFOs can enhance their bottom line, improve working capital, and confidently scale their financial operations, significantly boosting their contribution to organizational growth.

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Features of Process Mining Platforms (Transitioning to Process Intelligence Platforms)

Updated May 2025

Mandatory Features:

  • Process models and analysis — Involves automated discovery of process models, exceptions and process instances (mostly referred to as “cases”), client interactions (journeys), and employee interactions, together with basic frequencies and statistics from event logs.

  • Comparative process mining — Includes capabilities to check conformance and compliance, not only graphically through overlays, but also through data analysis and performing gap analysis.

  • Event log extraction — Involves connecting with and extracting event logs from source systems on which business processes run (independent from task mining). The platform should offer robust extraction, transformation and loading (ETL) capabilities to ensure that data is efficiently processed and transformed into a format suitable for analysis.

  • Process model enhancement — Involves intelligent support for enhancing or extending existing or a priori process models by using additional data from recorded logs and events.

Peer Lessons Learned for Process Mining Platforms (Transitioning to Process Intelligence Platforms)

Published October 2024

These lessons focuses on the responses to the questions: “If you could start over, what would your organization do differently?” and “What one piece of advice would you give other prospective customers?”

Peer Lessons Learned for Process Mining Platforms (Transitioning to Process Intelligence Platforms)Lessons learned by your peers shared on Gartner Peer Insights for Process Mining Platforms (Transitioning to Process Intelligence Platforms)Peer Lessons Learned for Process Mining Platforms(Transitioning to Process Intelligence Platforms)Lesson 1LESSON1Define Mining Requirements at the Outset;Secure Stakeholder Buy-In Before ShortlistingVendorsLesson 2LESSON2Prioritize Technical Expertise While EvaluatingVendors; Run POCs to Verify CompatibilityLesson 3LESSON3Train Internal Teams to Maximize Utilization;Prioritize Change ManagementLesson 4LESSON4Prioritize Value-Driven Implementation; StartSmall and Scale the Platform Graduallyn = 268Source: Reviews (268) submitted to Gartner Peer InsightsID: 7214630Gartner ®
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Gartner Research

Magic Quadrant for Process Mining Platforms (Transitioning to Process Intelligence Platforms)Critical Capabilities for Process Mining Platforms (Transitioning to Process Intelligence Platforms)
Gartner Peer Insights 'Voice of the Customer': Process Mining Platforms (Transitioning to Process Intelligence Platforms)

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SAP Signavio Process IntelligencePower Automate Process MiningAppian PlatformSkan Process Intelligence PlatformServiceNow Process MiningDecisions Platform

Popular Product Comparisons

Celonis Process Intelligence Platform vs SAP Signavio Process IntelligenceCelonis Process Intelligence Platform vs IBM Process MiningCelonis Process Intelligence Platform vs Power Automate Process MiningCelonis Process Intelligence Platform vs Scout PlatformApromore vs Celonis Process Intelligence Platform

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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