Process mining platforms are designed to discover, monitor and improve processes by extracting knowledge from events captured in information systems to continuously deliver visibility and insights. Process mining includes automated process discovery (extracting process models from an event log), conformance checking (monitoring deviations by comparing model and log), social network/organizational mining, automated construction of simulation models, model extension, model repair, case prediction and history-based recommendations. Process mining platforms extend process mining capabilities by advanced process analytics, process improvement detection and process improvement recommendations, partly driven by AI and generative AI (GenAI).

Process Mining Platforms

Accounts payable invoice automation (APIA) tools automate the capture, validation and processing of invoices. These solutions attempt to automatically match invoices to purchase orders (POs) and contracts, or automatically code those invoices that would not have a PO. Payment management, ranging from OK to pay to complete invoice payment, is also included. The expanded scope of APIA includes advanced capabilities, such as automated multiway matching, fraud detection and cash management.

Accounts Payable Invoice Automation Solutions (Transitioning to Accounts Payable Applications)

A digital twin of an organization (DTO) is a dynamic software model of any organization that relies on operational and contextual data to understand how an organization operationalizes its business model, connects with its current state, responds to changes, deploys resources and delivers customer value.

Technologies Supporting a Digital Twin of an Organization

Task mining is a technique by which enterprises can infer meaningful information by scraping desktop-level event data. This data may be from individual users or a cohort of individuals (e.g., in a call center) and takes the form of screen recordings, keystrokes, mouse clicks and data entries. Additional mining capabilities interpret the data by applying natural language processing and optical character recognition to correlate data in different ways. Task mining helps an enterprise identify inefficiencies and automation or AI potential, improve task execution and enhance the employee experience.

Task Mining Tools

Celonis Process Intelligence Platform Reviews, Ratings & Features 2024 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Scalability

Integration

Customization

Ease of deployment, administration, and maintenance

Architecture

Ease of Use

Process models and analysis

Journey models and analysis

Comparative process mining

Process model enhancement

Data access and preparation

Business activity monitoring and management

Advanced process analysis

Process orchestration

Task mining

Execution

Security and Compliance

Governance and Administration

Generative AI

Additional Context

Celonis Process Intelligence Platform

Celonis

IBM Process Mining

UiPath Business Automation Platform

UiPath

Scout Platform

Soroco

ARIS

Software AG

Fluxicon Disco

Fluxicon

Process360 Live

iGrafx

ABBYY Timeline

ABBYY

SAP Signavio Process Intelligence

Skan Process Intelligence Platform

Skan

30B + USD

1B - 3B USD

3B - 10B USD

10B - 30B USD

500M - 1B USD

50M - 250M USD

250M - 500M USD

<50M USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 50,000 + Employees

Process Mining Expert

The tool is good and has helped us realize good value by optimizing a lot of processes. It has also helped us understand the process issues in supply chain and manufacturing which indirectly impact the purchasing and selling of goods. Improving the process at core level has been achieved using Celonis. 

However, the tool has several issues. There are performance issues and basic functions that are available in excel that are not part of the tool which would be helpful.  There is no loop function, there is no way I can download an analysis I designed into presentable format or PPT. Only excel download is available which is bad since it becomes difficult to re-design the analysis in PPT to present to leadership teams. 
They suddenly make changes to the tool without informing the customer about the changes and one day it will be normal UI, the next day it would be completely changed and there are no version notes, no permission being asked from the customer before the upgrade nor any basic communication beforehand about the changes which is bad.

Sr. Consultant, Data Analytics

The Celonis platform has proven to be an exceptional asset to our company.  The platform's core functionality in presenting the data in an easy-to-use way has had a direct, positive impact on our bottom line.  Being able to visually see the process areas using Celonis has helped uncover some of the well hidden inefficiencies found in most processes. 

Signavio

Microsoft

Other...

UiPath (ProcessGold)

QPR Software

Appian

Celonis (Process Analytics Factory)

Lana Labs

Process Mining Group

MEHRWERK

Pega

Minit

Tungsten Automation

SS&C Blue Prism

Apromore

mindzie

process.science

IBM (myInvenio)

StereoLOGIC

PuzzleData

inverbis

Manager

This system helps us examine how different processes work by connecting and showing data from various sources in dashboards. This is the main advantage. I'm still not sure how it differs from a regular reporting system. I know there are apps and action flows but they don't seem easy to set up and run by business users.

Master data manager

as the product capabilities are outstanding, my experience was somewhat difficult as the implementation required a huge effort to map out all the needed sap fields for each process. the biggest difficulty was really understanding how to map out the standard process in order to collect data on the fields used in SAP or in SFDC.

IT Manager

The software is good.  However, the random middle of the day updates that cause issues is troublesome

Data Analyst

Celonis is a powerfull Tool if you use it right and not get stuck in a everyday business and have a clear focus on Improvements. 

Program Manager, Disruptive Technologies

I truly cannot provide high enough praise for the partnership we've developed with Celonis. We began with a procure-to-pay project and are now exploring several additional opportunities to leverage existing and emerging Celonis technologies with our business needs. Our Celonis team has taken the time to understand our challenges, our culture, and our current place in the market and tailored solutions to meet us where we are. We've seen immediate improvements in procure-to-pay and found significant ROI from the Celonis platform.

Senior Data Engineer

The experience I've had with Celonis for the past year has been nothing short of remarkable, from receiving instant support on all technical issues we face when implementing a new process mining project, to being able to access all the novel features of their tool which make our day-to-day operational tasks much easier.

Process Optimization Sr Analyst

It's been a great experience, starting with the learning academy with pre-designed learning paths tailored for different roles within the company. The platform's robust analytical capabilities have provided us with an in-depth understanding of our business processes. Additionally, the ease of using Python to make data based automations has allowed us to deliver more value to various functions. 

Process Mining Data Engineer

Celonis is an incredibly deep and multifaceted platform that not only provides a rich process mining tool but also automation and machine learning components that make it truly an all-encompassing solution for all sorts of analytical and operational data processing.

Active

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50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

Sr. Data Analyst

As a tool, Celonis has been excellent. From an analyst perspective, Celonis makes it easy to connect, visualize, and analyze data, and our organization has experienced significant Type 1 value in savings. Celonis Support is very responsive to issues and the Value Engineer is an excellent resource. Communication on upcoming updates and their related maintenance windows could be improved.

Senior Data Analyst

Working with the Vendor overall has been a pleasant experience with the primary point of contact being very engaged.  We transitioned from one point of contact to another; however, the transition was smooth and the new individual immediately jumped in to get us moving again.  Any issues or concerns are quickly addressed.

Director of Commercial Processes

Working with Celonis has been a rewarding experience.  Their focus on embedding the capability within the customer and a real focus on value realisation as a partner has been a refreshing change from other software vendors.  Implementation has been rapid, and getting value early from the tool is a key driver in the success of the initial project

DIRECTOR GLOBAL CUSTOMER OPERATIONS

Very professional Company from the early beginning, great support from the Celonis team from intergration, very innovative and visionary. With the product&service offered every process improvement discussion in our company is on much higher level and encourage people to work closer/exchange and discuss process optimization. 

PROCESS MINING CONSULTANT

Celonis provides us with a new way of looking at our processes. With Process Mining, we are able to create transparency and ensure quick insights into our daily business. By seeing the processes from start to finish, we can assess the connections between a large number of activities and thus use this information to support collaboration between stakeholders. Celonis EMS empowers us to take action quickly and fact-based.

IT SERVICES ASSOCIATE

Celonis Process Intelligence Platform is just awesome. A key advantage that I noticed when I first used it is its speedy ability in problem solving using optimal effort and time.I must say that its process mining is extremely powerful and this enables us to visualize, analyze as well as optimize this process. It is key when making key decisions within the firm due to its capability to provide real-time insights coupled with data-driven recommendations which on the other hand enables the business to identify weak points and areas that require improvements.

Sr. Analyst

The overall experience with the vendor has been great. We have been able to utilize a lot of advanced functionality of Celonis like action flows to setup operational views that has helped us automate or improve some of our processes. 
With help of process mining KPIs we are able to track and benchmark performance of our BPO vendors.

Process Mining Lead

Celonis is a platform with advanced capabilities. These capabilities require training and expertise and the support from Celonis in driving value is limited.
Their customer support channel is slow and their internal user community is not that active. The Value methodology is strong but is used by Celonis mostly for their branding purpose. The Value Engineering team is focused on value realisation but is restricted in hands on support. The solution will require hard technical and analytical skills in the organisation to be able to realise benefits from use.

AR Group Process Engineer

The first presentations of the tool were very clear, the Celonis team I have worked with so far are professional and experts in the domain. They have provided pertinent recommendations and dashboard proposals.

Celonis is a company that assists other businesses in identifying and resolving unseen inefficiencies, thereby facilitating a level of performance previously deemed unattainable.

Celonis helps companies reveal and fix inefficiencies they can’t see, enabling them to perform at levels they never thought possible.