Process mining platforms are designed to discover, monitor and improve processes by extracting knowledge from events captured in information systems to continuously deliver visibility and insights. Process mining includes automated process discovery (extracting process models from an event log), conformance checking (monitoring deviations by comparing model and log), social network/organizational mining, automated construction of simulation models, model extension, model repair, case prediction and history-based recommendations. Process mining platforms extend process mining capabilities by advanced process analytics, process improvement detection and process improvement recommendations, partly driven by AI and generative AI (GenAI).

Process Mining Platforms

Accounts payable invoice automation (APIA) tools automate the capture, validation and processing of invoices. These solutions attempt to automatically match invoices to purchase orders (POs) and contracts, or automatically code those invoices that would not have a PO. Payment management, ranging from OK to pay to complete invoice payment, is also included. The expanded scope of APIA includes advanced capabilities, such as automated multiway matching, fraud detection and cash management.

Accounts Payable Invoice Automation Solutions (Transitioning to Accounts Payable Applications)

A digital twin of an organization (DTO) is a dynamic software model of any organization that relies on operational and contextual data to understand how an organization operationalizes its business model, connects with its current state, responds to changes, deploys resources and delivers customer value.

Technologies Supporting a Digital Twin of an Organization

Task mining is a technique by which enterprises can infer meaningful information by scraping desktop-level event data. This data may be from individual users or a cohort of individuals (e.g., in a call center) and takes the form of screen recordings, keystrokes, mouse clicks and data entries. Additional mining capabilities interpret the data by applying natural language processing and optical character recognition to correlate data in different ways. Task mining helps an enterprise identify inefficiencies and automation or AI potential, improve task execution and enhance the employee experience.

Task Mining Tools

Celonis Process Intelligence Platform Reviews, Ratings & Features 2024 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Scalability

Integration

Customization

Ease of deployment, administration, and maintenance

Architecture

Ease of Use

Process models and analysis

Journey models and analysis

Comparative process mining

Process model enhancement

Data access and preparation

Business activity monitoring and management

Advanced process analysis

Process orchestration

Task mining

Execution Support

Security and Compliance

Governance and Administration

Generative AI Capabilities

Additional Context

Celonis Process Intelligence Platform

Celonis

IBM Process Mining

UiPath Business Automation Platform

UiPath

Scout Platform

Soroco

ARIS

Software AG

Fluxicon Disco

Fluxicon

Process360 Live

iGrafx

ABBYY Timeline

ABBYY

SAP Signavio Process Intelligence

Apromore

30B + USD

1B - 3B USD

3B - 10B USD

10B - 30B USD

500M - 1B USD

<50M USD

50M - 250M USD

250M - 500M USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 50,000 + Employees

IT Manager

The software is good.  However, the random middle of the day updates that cause issues is troublesome

Sr. Consultant, Data Analytics

The Celonis platform has proven to be an exceptional asset to our company.  The platform's core functionality in presenting the data in an easy-to-use way has had a direct, positive impact on our bottom line.  Being able to visually see the process areas using Celonis has helped uncover some of the well hidden inefficiencies found in most processes. 

Signavio

Microsoft

Other...

UiPath (ProcessGold)

QPR Software

Appian

Celonis (Process Analytics Factory)

Lana Labs

Process Mining Group

MEHRWERK

Pega

Minit

Tungsten Automation

SS&C Blue Prism

mindzie

process.science

ServiceNow

IBM (myInvenio)

StereoLOGIC

PuzzleData

Master data manager

as the product capabilities are outstanding, my experience was somewhat difficult as the implementation required a huge effort to map out all the needed sap fields for each process. the biggest difficulty was really understanding how to map out the standard process in order to collect data on the fields used in SAP or in SFDC.

Manager

This system helps us examine how different processes work by connecting and showing data from various sources in dashboards. This is the main advantage. I'm still not sure how it differs from a regular reporting system. I know there are apps and action flows but they don't seem easy to set up and run by business users.

Head of Business Solutions FI/CO

The complete team has good experience and knowledge about the product; the problem is always to synchronize the calendars of external consultants and internal employees with full daily business

Data Analyst

Celonis is a powerfull Tool if you use it right and not get stuck in a everyday business and have a clear focus on Improvements. 

Program Manager, Disruptive Technologies

I truly cannot provide high enough praise for the partnership we've developed with Celonis. We began with a procure-to-pay project and are now exploring several additional opportunities to leverage existing and emerging Celonis technologies with our business needs. Our Celonis team has taken the time to understand our challenges, our culture, and our current place in the market and tailored solutions to meet us where we are. We've seen immediate improvements in procure-to-pay and found significant ROI from the Celonis platform.

Senior Data Engineer

The experience I've had with Celonis for the past year has been nothing short of remarkable, from receiving instant support on all technical issues we face when implementing a new process mining project, to being able to access all the novel features of their tool which make our day-to-day operational tasks much easier.

Process Optimization Sr Analyst

It's been a great experience, starting with the learning academy with pre-designed learning paths tailored for different roles within the company. The platform's robust analytical capabilities have provided us with an in-depth understanding of our business processes. Additionally, the ease of using Python to make data based automations has allowed us to deliver more value to various functions. 

HEALTHCARE PROCUREMENT DEPUTY-MANAGER

The Celonis Free Plan is a great starting point for process mining, starting from the most simple tasks like process exploration to more advanced tasks like conformance checking and triggering automatic actions in your workflow.

Active

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50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

Sr. Data Analyst

As a tool, Celonis has been excellent. From an analyst perspective, Celonis makes it easy to connect, visualize, and analyze data, and our organization has experienced significant Type 1 value in savings. Celonis Support is very responsive to issues and the Value Engineer is an excellent resource. Communication on upcoming updates and their related maintenance windows could be improved.

Senior Data Analyst

Working with the Vendor overall has been a pleasant experience with the primary point of contact being very engaged.  We transitioned from one point of contact to another; however, the transition was smooth and the new individual immediately jumped in to get us moving again.  Any issues or concerns are quickly addressed.

Process Mining Data Engineer

Celonis is an incredibly deep and multifaceted platform that not only provides a rich process mining tool but also automation and machine learning components that make it truly an all-encompassing solution for all sorts of analytical and operational data processing.

Director of Commercial Processes

Working with Celonis has been a rewarding experience.  Their focus on embedding the capability within the customer and a real focus on value realisation as a partner has been a refreshing change from other software vendors.  Implementation has been rapid, and getting value early from the tool is a key driver in the success of the initial project

PROCESS MINING CONSULTANT

Celonis provides us with a new way of looking at our processes. With Process Mining, we are able to create transparency and ensure quick insights into our daily business. By seeing the processes from start to finish, we can assess the connections between a large number of activities and thus use this information to support collaboration between stakeholders. Celonis EMS empowers us to take action quickly and fact-based.

IT SERVICES ASSOCIATE

Celonis Process Intelligence Platform is just awesome. A key advantage that I noticed when I first used it is its speedy ability in problem solving using optimal effort and time.I must say that its process mining is extremely powerful and this enables us to visualize, analyze as well as optimize this process. It is key when making key decisions within the firm due to its capability to provide real-time insights coupled with data-driven recommendations which on the other hand enables the business to identify weak points and areas that require improvements.

Sr. Analyst

The overall experience with the vendor has been great. We have been able to utilize a lot of advanced functionality of Celonis like action flows to setup operational views that has helped us automate or improve some of our processes. 
With help of process mining KPIs we are able to track and benchmark performance of our BPO vendors.

Overall, Celonis offers all the functions you need, from data upload and data manipulation to analysis. The creation of quick analyses works very well. Creating charts and visuals is sometimes not so user-friendly.

Head of Process Excellence

A very good product that gives significant insight into the company's processes.

Business Lead

As someone who's both wrestled with Celonis' complexities and marveled at its potential, I can say it's a tool that has truly changed how our operations work. It's like having a microscope into our processes. Suddenly, those hidden bottlenecks and inefficiencies become glaring.

Principal Data Engineer/Director of IT

The product is good, gives a lot of process insights, identifies process gaps. Able to achieve good type 1 values in the last 3 years. Still, the product can provide more process insights and guide users on what to look for instead of us researching it. 

Celonis is a global enterprise software company. Its Process Intelligence Platform uses process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It is system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses.

Celonis is a company that assists other businesses in identifying and resolving unseen inefficiencies, thereby facilitating a level of performance previously deemed unattainable.