Field Service Management Reviews and Ratings

What is Field Service Management software?

Gartner defines FSM as software suites that support FSPs whose technicians typically travel to customer locations to provide installation, repair, inspection and maintenance services for equipment and systems (consumer, commercial or industrial). FSPs may also manage, maintain and monitor these assets under a predefined service or maintenance contract.

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Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.

Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

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Praxedo specializes in providing a cloud-based Field Service Management software since 2005 in Europe and operates in North America since 2017. The key objective is to enhance productivity, streamline business processes, and improve client satisfaction for service companies. The Praxedo's service offering is built around an open, user-friendly and highly configurable web platform, complemented by a mobile application. The solution’s roll out time is typically less than 5 days, with minimal workforce training, and allowing significant customisation using one single integrated Web interface. The solution addresses customers managing from 5 up to 10000 technicians, dealing with 2 to 10 jobs per day, and in need of complex mobile reporting or at least to retrieve data from the field. Historically, Praxedo has had a strong presence in the telecom, energy and utilities network maintenance markets.

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Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

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Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

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SAP is a company that aims to improve operational efficiency worldwide. The primary focus is on helping customers optimize their business operations. SAP develops innovative solutions to support this objective. The company plays a crucial role in transforming industries by fostering opportunity and equality on a global scale. By collaborating with customers and partners, SAP is capable of making substantial changes across various industries, supporting the growth and development of economies and societies.

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ServiceMax operates under PTC Technology with a focus on providing asset-centric field service management software. The cloud-based software and mobile applications designed by ServiceMax are intended to offer field service teams a comprehensive understanding of assets. The goal of the company is to optimize field service operations, thereby enabling businesses across various sectors to effectively handle service complications while supporting rapid growth and running substantially outcome-centric, profitable businesses.

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ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile.

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ServicePower specializes in field service management software. Its key mission is to enhance customer experience while improving operational efficiency. ServicePower's platform helps organizations manage both their employed and contracted workforces. ServicePower has also established a managed network of contracted service providers, which facilitates immediate field service delivery in both urban and remote areas across North America and Europe.

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The company focuses on enhancing Field Service Management operations with advanced products, primarily catering to sectors like Energy & Utility, Oil & Gas, Industrial Manufacturing and Transportation. With more than 20 years of hands-on experience, the firm aims at transforming processes of multinational companies, pioneering an era of Field Service Management wherein task debriefing is entirely hands-free. The firm utilises innovative technologies like Augmented Reality and Artificial Intelligence to boost field activities, thereby improving operational efficiency and customer satisfaction while minimizing costs.

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IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

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IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

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Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

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Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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Accruent provides intelligent solutions for the management of the built environment, including real estate, integrated technology systems, and the connected physical and digital assets. Accruent strives to redefine how organizations utilize data to change their approach to facilities and assets management. By transforming the interaction between people and systems, Accruent makes the process more streamlined. The company has significant office locations in Austin, New Orleans, London, and Amsterdam. It offers its services to a diverse portfolio of industries across over 150 countries worldwide.

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ServicePower specializes in field service management software. Its key mission is to enhance customer experience while improving operational efficiency. ServicePower's platform helps organizations manage both their employed and contracted workforces. ServicePower has also established a managed network of contracted service providers, which facilitates immediate field service delivery in both urban and remote areas across North America and Europe.

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SAP is a company that aims to improve operational efficiency worldwide. The primary focus is on helping customers optimize their business operations. SAP develops innovative solutions to support this objective. The company plays a crucial role in transforming industries by fostering opportunity and equality on a global scale. By collaborating with customers and partners, SAP is capable of making substantial changes across various industries, supporting the growth and development of economies and societies.

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Features of Field Service Management

Mandatory Features:

  • Analytics and Integration (with other systems of record): Prominent FSMs provide a comprehensive library of standard reports, dashboards and connectors. FSM suites integrate with software in various markets. These include the CRM, ERP, enterprise asset management (EAM), APM, IoT, workforce management, vendor management, product life cycle management and supply chain software markets. Specific supply chain examples are the transportation management, last-mile delivery and fleet management software markets. APIs and connectors for ERP, EAM, CRM and GIS application integration; Field service performance management reports and dashboards; Predictive analytics; Intelligent business process management (workflows); Alerts and notifications.

  • Field work planning: FSMs offer skills-based workload balancing, forecasting of shift requirements, schedule optimization and routing for short- and long-cycle work requests. They also offer SLAs and cost prioritization, parts demand planning and purchasing, contracted or contingent third-party service provider management, customer approval coordination and spatial location-informed planning.

  • Mobile technician enablement: FSMs provide two-way communications among dispatchers, customers and technicians while also enabling digital guidance for employee or subcontractor technicians via apps on mobile and wearable devices. These enable clear dissemination of: GPS location and telematics; Work scope and warranty coverage; Equipment work history; Parts availability and sourcing; Organizations provide remote expert guidance and collaboration with experts for technicians and customers in the field through multiexperience service support channels, such as remote video and AR-based communications systems, IoT visualizations and chatbots.

  • Demand management: FSMs collect work prerequisite information such as priority (business impact), severity (the issue’s impact on equipment outcomes), funding source, skill requirements and required replacement parts. They handle the receipt of work requests (demand) from internal and external sources across multiple modalities: External: customers (through multiple self- and assisted-service channels), IoT connections (sometimes via APM systems) and service-brokering networks; Internal-ticketing; maintenance, repair and operations (MRO); product life cycle management; long-cycle project management; and enterprise asset management systems.

  • Work order debrief: FSMs enable online or offline mobile collection of time and parts used, tasks completed, updates to equipment records, site evidence, customer recommendations, signoffs and satisfaction surveys. New work requirements can be captured via form-driven workflows such as: Inspections; Safety forms; Customer quotes; Approvals for additional work.