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Field Service Management

Field Service Management Reviews and Ratings

What is Field Service Management software?

Gartner defines field service management (FSM) as modular software that manages work and commercial interactions for organizations whose workforces travel to remote locations. These workforces install, inspect, maintain and repair consumer, commercial or industrial equipment, assets and systems. FSM software may also help manage, maintain and monitor these under a predefined service or maintenance contract. FSM software is delivered primarily as cloud-based services and mobile apps; however, some FSM vendors also provide the option to deploy some or all components on-premises.

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Product Listings

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Logo of Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service

By Microsoft

4.3
(149 Ratings)

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.

Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

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Logo of Salesforce Field Service

Salesforce Field Service

By Salesforce

4.3
(122 Ratings)

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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Logo of Praxedo Field Service Management

Praxedo Field Service Management

By Praxedo

4.6
(115 Ratings)

Praxedo specializes in providing a cloud-based Field Service Management software since 2005 in Europe and operates in North America since 2017. The key objective is to enhance productivity, streamline business processes, and improve client satisfaction for service companies. The Praxedo's service offering is built around an open, user-friendly and highly configurable web platform, complemented by a mobile application. The solution’s roll out time is typically less than 5 days, with minimal workforce training, and allowing significant customisation using one single integrated Web interface. The solution addresses customers managing from 5 up to 10000 technicians, dealing with 2 to 10 jobs per day, and in need of complex mobile reporting or at least to retrieve data from the field. Historically, Praxedo has had a strong presence in the telecom, energy and utilities network maintenance markets.

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Logo of IFS Field Service Management Software

IFS Field Service Management Software

By IFS

4.6
(105 Ratings)
customers choice 2025

IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

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Logo of Oracle Field Service

Oracle Field Service

By Oracle

4.4
(80 Ratings)

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

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Logo of SAP Field Service Management

SAP Field Service Management

By SAP

4.3
(53 Ratings)

SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning.

SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

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Logo of ServiceMax Core

ServiceMax Core

By PTC

4.2
(52 Ratings)

PTC is a global software company that enables industrial and manufacturing companies to digitally transform how they engineer, manufacture, and service the physical products that the world relies on. Headquartered in Boston, Massachusetts, PTC employs over 7,000 people and supports more than 25,000 customers globally.

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Logo of ServiceNow Field Service Management

ServiceNow Field Service Management

By ServiceNow

4.2
(47 Ratings)

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

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Logo of IFS Cloud

IFS Cloud

By IFS

4.6
(36 Ratings)
customers choice 2025

IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

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Logo of Geocall

Geocall

By OverIT

4.5
(30 Ratings)

The company focuses on enhancing Field Service Management operations with advanced products, primarily catering to sectors like Energy & Utility, Oil & Gas, Industrial Manufacturing and Transportation. With more than 20 years of hands-on experience, the firm aims at transforming processes of multinational companies, pioneering an era of Field Service Management wherein task debriefing is entirely hands-free. The firm utilises innovative technologies like Augmented Reality and Artificial Intelligence to boost field activities, thereby improving operational efficiency and customer satisfaction while minimizing costs.

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Logo of IFS Mobile Workforce Management

IFS Mobile Workforce Management

By IFS

4.6
(30 Ratings)
customers choice 2025

IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

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Logo of ServicePower Field Service Management Suite

ServicePower Field Service Management Suite

By ServicePower

4.1
(30 Ratings)

ServicePower specializes in field service management software. Its key mission is to enhance customer experience while improving operational efficiency. ServicePower's platform helps organizations manage both their employed and contracted workforces. ServicePower has also established a managed network of contracted service providers, which facilitates immediate field service delivery in both urban and remote areas across North America and Europe.

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Logo of Astea Alliance

Astea Alliance

By Astea International

4.1
(23 Ratings)

IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

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Logo of ClickSchedule (Legacy)

ClickSchedule (Legacy)

By Salesforce

3.9
(23 Ratings)

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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Logo of ClickSoftware Enterprise Mobile Workforce Management (Legacy)

ClickSoftware Enterprise Mobile Workforce Management (Legacy)

By Salesforce

4.2
(21 Ratings)

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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Logo of E-Business Suite Field Service

E-Business Suite Field Service

By Oracle

4.3
(18 Ratings)

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

Show More Details
Logo of ClickMobile (Legacy)

ClickMobile (Legacy)

By Salesforce

4.5
(17 Ratings)

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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Logo of Click Field Service Edge (Legacy)

Click Field Service Edge (Legacy)

By Salesforce

4.8
(13 Ratings)

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Show More Details
Logo of SAP Cloud ERP

SAP Cloud ERP

By SAP

3.9
(13 Ratings)

SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning.

SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

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Logo of vx Suite - Verisae

vx Suite - Verisae

By Accruent

4.2
(13 Ratings)

Accruent provides intelligent solutions for the management of the built environment, including real estate, integrated technology systems, and the connected physical and digital assets. Accruent strives to redefine how organizations utilize data to change their approach to facilities and assets management. By transforming the interaction between people and systems, Accruent makes the process more streamlined. The company has significant office locations in Austin, New Orleans, London, and Amsterdam. It offers its services to a diverse portfolio of industries across over 150 countries worldwide.

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Features of Field Service Management

Updated April 2025

Mandatory Features:

  • Analytics and Integration (with other systems of record): Prominent FSMs provide a comprehensive library of standard reports, dashboards and connectors. FSM suites integrate with software in various markets. These include the CRM, ERP, enterprise asset management (EAM), APM, IoT, workforce management, vendor management, product life cycle management and supply chain software markets. Specific supply chain examples are the transportation management, last-mile delivery and fleet management software markets. APIs and connectors for ERP, EAM, CRM and GIS application integration; Field service performance management reports and dashboards; Predictive analytics; Intelligent business process management (workflows); Alerts and notifications.

  • Field work planning: FSMs offer skills-based workload balancing, forecasting of shift requirements, schedule optimization and routing for short- and long-cycle work requests. They also offer SLAs and cost prioritization, parts demand planning and purchasing, contracted or contingent third-party service provider management, customer approval coordination and spatial location-informed planning.

  • Mobile technician enablement: FSMs provide two-way communications among dispatchers, customers and technicians while also enabling digital guidance for employee or subcontractor technicians via apps on mobile and wearable devices. These enable clear dissemination of: GPS location and telematics; Work scope and warranty coverage; Equipment work history; Parts availability and sourcing; Organizations provide remote expert guidance and collaboration with experts for technicians and customers in the field through multiexperience service support channels, such as remote video and AR-based communications systems, IoT visualizations and chatbots.

  • Demand management: FSMs collect work prerequisite information such as priority (business impact), severity (the issue’s impact on equipment outcomes), funding source, skill requirements and required replacement parts. They handle the receipt of work requests (demand) from internal and external sources across multiple modalities: External: customers (through multiple self- and assisted-service channels), IoT connections (sometimes via APM systems) and service-brokering networks; Internal-ticketing; maintenance, repair and operations (MRO); product life cycle management; long-cycle project management; and enterprise asset management systems.

  • Work order debrief: FSMs enable online or offline mobile collection of time and parts used, tasks completed, updates to equipment records, site evidence, customer recommendations, signoffs and satisfaction surveys. New work requirements can be captured via form-driven workflows such as: Inspections; Safety forms; Customer quotes; Approvals for additional work.

Gartner Research

Market Guide for Field Service Management
Gartner Peer Insights 'Voice of the Customer': Field Service Management

Top Trending Products

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Popular Product Comparisons

Microsoft Dynamics 365 Field Service vs Salesforce Field ServiceSalesforce Field Service vs ServiceNow Field Service ManagementIFS Field Service Management Software vs Salesforce Field ServiceOracle Field Service vs Salesforce Field ServiceIFS Field Service Management Software vs Microsoft Dynamics 365 Field ServiceSalesforce Field Service vs SAP Field Service ManagementPraxedo Field Service Management vs Salesforce Field Service

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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