Overall experience with
How helpful reviews are selected
Favorable Review
Product: ServiceMax Core
ServiceMax Core Improves Asset Tracking But Demands Skilled Implementation
Critical Review
Product: ServiceMax Core
Offline Functionality and Support Issues Highlighted Amid Costly Extra Features
Likes and dislikes about
likes
We like the dispatch and scheduling capabilities that are based on skills and availability, combined with the mobile tools offers a good combination. Being asset centric we have seen better tracking of product lifecycles during service. Analytics and reporting have been better than first thought, removing the need for some external reporting.
June 16, 2025
dislikes
1) The offline functionality has constant sync failures. I've heard this from many customers. We stopped using it- to get it to work would require more money and dev resource than we have 2) The UI appearance- it's quite sterile, not very colourful or attractive 3) Most of all, if you want extras (advanced dispatching, form branching etc) it costs extra. And the licenses are already costly
June 19, 2025
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