OverIT Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines field service management (FSM) as modular software that manages work and commercial interactions for organizations whose workforces travel to remote locations. These workforces install, inspect, maintain and repair consumer, commercial or industrial equipment, assets and systems. FSM software may also help manage, maintain and monitor these under a predefined service or maintenance contract. FSM software is delivered primarily as cloud-based services and mobile apps; however, some FSM vendors also provide the option to deploy some or all components on-premises.

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Field Service Management

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SPACE1

OverIT

Manager of IT Services

We've been using  Geocal for several years to support and infrom our field personnel. The Platform has proven to be realiable and effective in managing and distributing work orderes directly to mobile devices 

50M - 250M USD

250M - 500M USD

500M - 1B USD

1B - 3B USD

30B + USD

10B - 30B USD

3B - 10B USD

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Head of Systems Operations & Maintenance

The product is very good and the technical team very commited and always available to add new features, but we have experienced issues that have impacted the business operation. 

IT Manager

We evaluated a group of 7 vendors to provide a FSM solution to a client in the Italian energy sector. Next Gen made the shortlist and was eventually chosen by the customer because of:
- Italian based
- AI driven features
- Well suited for energuìy sector and already chosen by companies in the energy industry
- Strong core functionalities (geospatial planning, real-time task monitoring etc.).
Generally speaking we had a positive experience with OverIT, the team we worked with was responsive and helped us tailor the best solution

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The company focuses on enhancing Field Service Management operations with advanced products, primarily catering to sectors like Energy & Utility, Oil & Gas, Industrial Manufacturing and Transportation. With more than 20 years of hands-on experience, the firm aims at transforming processes of multinational companies, pioneering an era of Field Service Management wherein task debriefing is entirely hands-free. The firm utilises innovative technologies like Augmented Reality and Artificial Intelligence to boost field activities, thereby improving operational efficiency and customer satisfaction while minimizing costs.

We streamline Field Service Management operations through state-of-the-art products, to increase productivity, efficiency and safety of industry-leading companies. Recognized as √¢‚Ç¨≈ìLeaders√¢‚Ç¨¬ù and √¢‚Ç¨≈ìVisionaries√¢‚Ç¨¬ù by the major IT consulting firms, we serve the Energy & Utility, Oil & Gas, Industrial Manufacturing and Transportation industries with specific product templates.
The know-how gained in over 20 years of concrete and operational experience, has enabled us to help hundreds of multinational companies transforming their processes, thus leading us to herald a new Field Service Management era, where tasks debriefing is now totally hands-free.
By relying on innovative technologies such as Augmented Reality and Artificial Intelligence to optimize field activities, over 100,000 of our clients√¢‚Ç¨‚Ñ¢ resources are improving operational performance and customer satisfaction, while reducing costs.

OverIT - Field Service Management

We streamline Field Service Management operations through state-of-the-art products, to increase productivity, efficiency and safety of industry-leading companies. Recognized as “Leaders” and “Visionaries” by the major IT consulting firms, we serve the Energy & Utility, Oil & Gas, Industrial Manufacturing and Transportation industries with specific product templates.
The know-how gained in over 20 years of concrete and operational experience, has enabled us to help hundreds of multinational companies transforming their processes, thus leading us to herald a new Field Service Management era, where tasks debriefing is now totally hands-free.
By relying on innovative technologies such as Augmented Reality and Artificial Intelligence to optimize field activities, over 100,000 of our clients’ resources are improving operational performance and customer satisfaction, while reducing costs.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Next Gen FSM Chosen for Italian Energy Sector Due to AI-Driven Features

Critical Review

Implementation is not that easy but worth it

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