Oracle Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines field service management (FSM) as modular software that manages work and commercial interactions for organizations whose workforces travel to remote locations. These workforces install, inspect, maintain and repair consumer, commercial or industrial equipment, assets and systems. FSM software may also help manage, maintain and monitor these under a predefined service or maintenance contract. FSM software is delivered primarily as cloud-based services and mobile apps; however, some FSM vendors also provide the option to deploy some or all components on-premises.

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Field Service Management

E-Business Suite Field Service

Oracle Field Service

Oracle

Customer Service & Support Associate

Oracle is the best system I have ever used to control the company's cost managment, specially for my specif location, the system is easy to navagite and use.

<50M USD

1B - 3B USD

500M - 1B USD

50M - 250M USD

250M - 500M USD

3B - 10B USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

DIRECTOR OF AUDIT

Oracle E-Business Suite Field Service offers a robust suite of capabilities tailored to large organizations needing structured field service operations. While its core functionalities such as dispatching, scheduling, and technician tracking are solid, the user interface feels dated and lacks the intuitive workflows expected in modern SaaS. It's reliable but not necessarily user-friendly. 

Operations Manager

Oracle Field Service helps in timely completion of assigned tasks. Inventory optimization and management is simple after Oracle Field Service. Mobile interface helps in collecting field data on time to take  informed business decisions. It uses algorithms to automatically assign tasks.


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FieldAware

Accruent

ServiceMax

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Kapture

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SERVICE 1

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.
 
Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. 
 
The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world.  

At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.

If you’d like to join us, please visit our Careers page: https://www.oracle.com/corporate/careers/

For investor news, SEC filings, and financial information about Oracle (NYSE:ORCL), please visit https://investor.oracle.com/home/.
 
Follow us on Twitter: https://twitter.com/oracle 
Like our page on Facebook: https://www.facebook.com/Oracle/ 
Follow us on Instagram: https://www.instagram.com/oracle/


Sequoia Capital

Reviews

Ratings Overview

Overall experience with

Favorable Review

Efficient automation and inventory management enhance daily field operations

Critical Review

Best for Oracle-centric Enterprises with mature field Ops

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