Overall experience with
How helpful reviews are selected
Favorable Review
Product: ServiceNow Field Service Management
Implementation of Service Now FSM Modernizes Field Operations for Utility Client
Critical Review
Product: ServiceNow Field Service Management
Navigating Multifunctionality: An Exploration of Tool Usability
Likes and dislikes about
likes
- deep integration within the service now ecosystem (e.g. ITSM, configuration management database etc.) - built-in SLA monitoring, knowledge management and visibility - Service Now invests a lot in his technological roadmap (e.g. AI, mobile ops)
July 14, 2025
dislikes
This tool is very confusing as to where to find what functions, and no matter how much you search for them on the screen, you may find yourself in an endless loop. That is very annoying. And, this tool's interface is so simple but the functions you need are maybe embedded in deep classes.
April 21, 2024
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