Gartner defines FSM as software suites that support FSPs whose technicians typically travel to customer locations to provide installation, repair, inspection and maintenance services for equipment and systems (consumer, commercial or industrial). FSPs may also manage, maintain and monitor these assets under a predefined service or maintenance contract.

Field Service Management

Mobile workforce management (MWM) products are industry-specific, commercial off-the-shelf (COTS) tools designed to optimize and manage field workforce activities and resources. Utility-focused MWM technology manages and enables field work requests from within MWM and other work-requesting systems, such as enterprise asset management (EAM), customer information systems (CIS), geospatial information systems (GIS) and advanced distribution management system (ADMS). Utility-focused MWM products are distinguished by their ability to handle utility-specific work requirements across the full asset life cycle of break/fix to scheduled, and asset-intensive work processes (including permit-to-construct, engineer-to-deploy and mutual-assistance). This is especially true for production systems (supply, treatment, delivery) and delivery networks within electric, gas and water utilities.
MWM products must demonstrate that they are stand-alone (marketed, sold and installed separately from other enterprise systems offered by the vendor) and must integrate with utility-specific systems. For example, the MWM vendors should integrate with multiple ADMS, GIS and EAM products.

Mobile Workforce Management Software for Utilities (Transitioning toMobile Workforce Management Solutions for Power and Utilities)

Mobile Workforce Management Software for Utilities

IFS Field Service Management Software Reviews, Ratings & Features 2025 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Engaging and managing 3rd party service providers

ERP and CRM integration

Agreement management

Work order completion

Technician mobilization

Scheduling optimization

Invoicing

Work Planning and Scheduling

Scalability

Pre-Packaged Integration Connectors

Industry-specific functionality

Demand Management and CX

Technician Enablement

Multiexperience Service Support

Work Order Debrief

Invoicing and Reporting

Agreements, Operations and Contractors

Connected Equipment Triage

Extensibility

Additional Context

Microsoft Dynamics 365 Field Service

Microsoft

Salesforce Field Service

Salesforce

Praxedo Field Service Management

Praxedo

IFS Field Service Management Software

Oracle Field Service

Oracle

SAP Field Service Management

ServiceMax Core

ServiceNow Field Service Management

ServiceNow

IFS Cloud

IFS Mobile Workforce Management

1B - 3B USD

50M - 250M USD

3B - 10B USD

250M - 500M USD

<50M USD

500M - 1B USD

10B - 30B USD

30B + USD

Gov't/PS/ED <5,000 Employees

Director

It has been a good experience so far, although we feel it could be better. The way some critical issues have been handled by IFS during our implementation stage hasn't been up to the mark. The performance issues we have faced with the product have hampered our business operations quite a lot during the first year of operations, and we feel IFS could do a lot better in addressing those issues permanently but they didn't.

Geschäftsfüher

Overall the integration into our landscape was difficult, since we could nit find the correct knowledge of the Service Management suite inside the IFS product portfolio. In addition the product lacked capabiliteis compared to the old ASTEA version. Now the capability is there and IFS tam within Germany focused an supported the implementation on the right level 

ClickSoftware

Astea International

ServiceMax

Other...

ServicePower

Infor

OverIT

Cognito iQ

FieldAware

Comarch

Key2Act

Trimble

Service Express

Fast Lean Smart

Google

Cognizant

Retriever Communications

SAP (CoreSystems)

Nomadia

Evatic (Tesseract)

WorkWave, An IFS Company

GE Vernova

Head Of Compass

Our service transformation has been very challenging so far and the contribution of IFS has been a long and evolutionary expedition. We are seeing signs that the first FSM release will be deployed soon and progress in last 6 months has been much more visible and valuable after a tough first year.

Project Manager

Implementation process took longer than expected due to tool complexity and technical tool approach in early stages of projec kick off.

GTS Director

My overall experience of IFS is that they acted as a strong partner committed to the successful implementation of the IFS 10 Re-Implementation project.  In some areas they struggled to source the consultancy expertise we needed but this was supplemented by partners in the IFS eco system.

Data and Analytics Manager

Vendor is quite high effort, the product is strong

Director, Business Process Management

Working with IFS has generally been a good experience.  They are responsive and customer focused.  They try to understand your true requirements and will make sure what you ask for is what is best for you.

VP Ops

As expected there is a learning curve.  Executive sponsorship is key to driving required change in processes.

Director, Enterprise Systems

Technical expertise and understanding our requirements.

FINANCE MANAGER

Great software, it helps us to grow and manage our service offering. very professional in preparing and delivery. This software made our work easier and efficient. overall experience is that we love the customization and easy use of this software.

Operations Manager

We have been a customer with IFS for over 20 years and have seen many iterations of the FSM application. We have seen a lot of growth in our company and the FSM software has been able to keep up with that growth. We appreciate the software's ability to be configurable for the business needs. It is very rare for us to change a business process in order for the software to work.

Active

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50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

VP, Field Service

While no system is a 100% fit out of the box, IFS hits most of our needs.

APPLICATIONS MANAGER

We have been using IFS for over 15 years, and overall the experience has been positive. The platform has proven to be robust, reliable and adaptable to our evolving business needs. This functionality has enabled a number of streamlined field operations, improved service delivery and continues to maintain a high level of customer satisfaction. Over the years, IFS has demonstrated a strong commitment to innovation with regular enhancements to the application. The flexibility and integration capabilities have allowed us to tailor our specific workflows making it a vital part of our service infrastructure.

The people dedicated to providing support and help to our account are very attentive, no question is any trouble. The raodshows and events really are amazing as you meet people in simplair situations either starting with IFS or been a customer for many years but they can help advise what works best for their business 

IT Manager

Our team supported the deployment at a company in the energy infrastructure space. Key functional goals included full work order lifecycle management, technician mobility, SLA-based dispatch and service contract execution. IFS FSM's implementation required tight alignment between IT and operations, especially around the configuration of assets, skills and contract conditions. Success was heavily reliant on clear MVP scoping.

Global Director Service Solutions

IFS have worked with us in lock step, truly listening to our business needs and reflecting the conversation in their roadmaps.

Director of Operations

IFS PSO is an industry leading product that has had a significant positive impact on our business.  The relationship with IFS, led by rep, is strong.  Not everything goes according to plan, normally because our needs evolve, IFS adapt and advise.

IT Strategy Senior Consultant

The overall experience with FSM has been very positive so far, and IFS has demonstrated a proactive approach as a delivery partner

Manager, Project Management

Independent consultancies initially could not provide the correct information. Hower, now the project implementation is done with IFS in-house consultancy providing the right insihts of the required SW configuration. 

IT DIRECTOR

Working in partnership with IFS over several years has produced significant gains in utilization, efficiency and end user experience.

Director of Customer Service and Support

IFS has been and continues to be incredibly collaborative with us throughout the entire process. They are quick to step in as needed when clarification or support is needed.

Director of IT Project Management

Performance efficiencies have gone up with the use of this software. IFS support is timely and thorough with their investigation.

Overall good. It seems that sometimes solutions that are required and somewhat common sense are not easily implemented. 

LEADER PRODUCT DEVELOPMENT SERVICE

we are very satisfy with the partnership and the product. IFS support and integration service were great. Product enhancement and improvement in the last years were fantastic. The technology is benchmarking the marked
We integrated the solution deeply in our infrastracture. 

IFS is our preferred partner in Service Management Applications

Product Owner

IFS product fits the requirements of different markets.

IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

IFS develops and delivers enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers √¢‚Ç¨‚Äú at the Moment of Service. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. 

Our team of 5,000 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.

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