BPM-Platform-Based Case Management Frameworks Reviews and Ratings

As a user of Pega BPM platform, I appreciate it's dynamic case design, automation capabilities and adaptive user interfaces. Workflow automation, real time visibility and robust integration simplify complex processes. Overall it streamlines operations and boosts productivity.

Hyland OnBase is a flexible product suite that has offered us a solution to complex business processes. We have so many different kinds of solutions and process built in OnBase. We build OnBase workflow to fit the business need, not the other way around.

Pega application is very handy tool built on Java code behind the screen. The application provide tons of customer related rules including but not limited to healthcare and financial enterprises.

Best BPM solution provider. They are low code leader in the market. My clients are benefited using appian and saved dollars. Their case management solution is revolution in among its peers.

We are more than satisfied with our decision. it helped us improve our overall service and client satisfaction. it is a very user friendly platform.

We use this tool in order to check out clients documentations . Working as Retirement Specialist I need to check many documents . Clients stores many documents related to employee and later we have the access to check them. Initially, we were using Imaging but now we have been migrated the docs environment to this tool. It has really interactive user interface.

Strong technical team. Diversity of competencies demonstrated during the sale and delivery process. Caution may be strength of support team in non-primary markets where delivery or support depends on local partners.

Microsoft was selected to support development of our case management system due to their experience in the field, existing platforms (CRM), and availability of both Microsoft and third-party IT personnel to provide long-term support for the system. Microsoft introduced us to new ways of supporting our customers and the requirements collection process; this was done through development "sprints" where the solution was developed and provided along the way so that course correction could be taken to ensure the correct end product. Additionally, rather than just focusing on the original set of requirements, information was collected through "user stories" that allowed our customers and stakeholders to explain not just the what, but the how regarding their business process, workflows, and expected results. This enabled Microsoft to provide recommendations that not only met the technical requirements, but facilitated improvements to business processes rather than automating bad processes.

K2 is a great tool to manage complex workflows. Highly customizable and flexible to adjust to customer needs.

IBM Case Manager is a great product that allows almost unlimited flexibility in design and deployment. It's a product that works well in the agile model and is customers really like the product.

AgilePoint has very robust Analytics and reporting features. Dashboards can be customized easily for real time data visualization.

Opetext Appwork is being used at our company for Accounts Payable processing. one of the best workflow and invoice processing tool we have came across. fully customized as per localized need

Eccentex provided us with a complete turnkey Command & Control solution named ERIM (Emergency Response Incident Management), providing requirements analysis, system specification & design, applications - design and development, design of installation, system integration and testing, pilot system in ambulances and centers, teaching, training and system assimilation in vehicles and centers, region-wide deployment. Eccentex developed the ERIM solution on top of its AppBase Dynamic Case Management platform and integrated the hardware, communications and software components for the operational solution. Eccentex also provides us with maintenance and support including a helpdesk and remote login. Thanks to Eccentex solution in the last two years we perform better against national response time targets for serious, life-threatening incidents. We are already ahead of other ambulance services in identifying the patients that are frequent users of its service. We have put in place an individual ‘frequent caller procedure’, these patients account for about three percent of all calls to us.

PMG has been an indispensable business partner to our organization for the past 2 years. Everyone within their organization has been extremely committed and dedicated to helping our organization achieve our objectives. In doing so, they are willing to do whatever it takes to be successful.

Kissflow provides remarkable ease in automating my daily task, it offers comprehensive features and an interface that is user friendly, even for those new to using Kissflow. The Convenience offered by Kissflow has significantly enhanced my productivity at work.

They have been great, understood our expectations very well and was able to deliver quickly. Their framework enables a easy delivery to projects with great performance, I intend to use them again.

The partnership between our firm, the Papyrus Consultant and dedicated Papyrus Developer allowed us to successfully complete an iterative approach to customizing the solution and meet our specific needs. We essentially built (nearly from the ground up) our solution within six months and went live with over 100 Users on-time thanks to the Papyrus expertise and their ability to quickly learn and comprehend our business model.

The pencil is a good or average software to create quick prototypes, designs, and diagrams for a better understanding of business or technical workflows.

Kofax TotalAgility is a product with a lot of potential and a lot of outstanding features but it takes a village to develop and support in. Once the product is implemented and everything is in place it is very hands off and relatively low maintenance. Because of the featureset almost anything related to business processes, integration, or documents can be done with relative ease.

It is easy to develop a simple workflow. However, when incorporating multiple branches of flow based on logic judgment, the difficulty level of development changes.