BPM-Platform-Based Case Management Frameworks Reviews and Ratings
What is BPM-platform-based case management software (BPMS)?
BPM-platform-based case management frameworks are configurable 'apps' meant to help solution architects accelerate the delivery of unique and flexible case management solutions. Case management frameworks (CMFs) are commercial software offerings designed to reduce the time and complexity of creating case-style process solutions by providing architectural patterns and at least some business domain capabilities 'out of the box.' Work is caselike when each work item — each case — requires unique handling, involving complex interactions between content, people, transactions and business or regulatory policies in order to deliver an optimal outcome. Case-style processes do not progress in a serial or completely predictable fashion. Rather, they often require multiple dependent workflows to be orchestrated, making them particularly complex to architect. Very often, caseworkers need the flexibility to decide the best next action for a case, rather than following a prescribed workflow.
Product Listings
Filter by
Pega Platform helps businesses improve employee productivity and deliver rapid, personalized service to customers. With its collaborative low-code approach, you can respond to business needs in real time, scale quickly, and evolve as your needs change. Get work done by combining the decision-making capabilities of business rules and AI with the power of workflow automation.
OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly
tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built
integrations and connectors to core industry LOB applications such as Epic and Workday, supporting
critical content and process solutions. With repeatable industry solutions, OnBase provides the
capability to intelligently automate your business processes so your team can focus on higher value
work without the need to build costly customized solutions. With business ownership of solutions,
OnBase enables expansion beyond IT, delivering faster ROI.
Lecom Platform is a software designed to optimize business processes by providing tools for workflow automation, document management, and process analysis. The software enables users to model and monitor workflows, facilitating the standardization and improvement of routine activities across departments. By integrating with existing enterprise systems, it supports data exchange and centralization of information. Lecom Platform addresses operational inefficiencies by automating repetitive tasks and providing dashboards for tracking performance metrics. The software aims to support compliance requirements through customizable approval flows and audit trails, helping organizations reduce manual errors and enhance decision-making through structured process management.
Appian BPM Suite with Case Management Framework is a software designed to facilitate business process management and case management within organizations. The software provides tools for building, automating, and optimizing workflows that span across departments and systems. It enables users to manage both structured and unstructured processes by integrating task automation, document management, and collaboration features. The software allows creation of dynamic cases that adapt to changing circumstances, supporting decision-making through process monitoring and analytics. Appian BPM Suite addresses business challenges such as improving operational efficiency, standardizing processes, and enhancing compliance by streamlining tasks and consolidating information required for case resolution.
IBM Content Navigator is a software designed for enterprise content management, enabling users to access, manage, and collaborate on documents and digital assets across multiple repositories through a unified interface. The software supports integration with various IBM and third-party content management systems, allowing organizations to streamline document workflows, search and retrieve files efficiently, and ensure compliance with information governance requirements. IBM Content Navigator features customizable user interfaces, document sharing, annotation, version control, and mobile access capabilities. It addresses the business problem of organizing and controlling large volumes of enterprise content to enhance productivity, reduce risks associated with information management, and improve operational efficiency.
Customer Process Manager framework (Legacy) is a software designed to streamline and automate customer-related business processes within organizations. The software enables users to model, execute, monitor, and optimize a wide range of customer service workflows and case management processes. It incorporates tools for process design, rule management, and analytics to support consistent handling of customer requests and interactions. The framework facilitates the integration of data from multiple sources, ensuring that customer information is accessible and actionable throughout various touchpoints. By supporting the standardization and automation of customer service activities, the software addresses business challenges related to operational efficiency, compliance, and service quality across customer-facing operations.
Intalio Process Management Software is designed to help organizations model, automate, and optimize business processes. The software facilitates the digitization and coordination of workflows, enabling users to manage tasks, approvals, and document flows in a unified environment. It supports process mapping, workflow automation, and real-time monitoring to enhance operational efficiency and compliance. The software provides tools for designing processes, integrating with external systems, and tracking execution, assisting businesses in streamlining their operations and improving visibility into business activities. Through its platform, it addresses challenges related to manual processes, inefficiencies, and process bottlenecks by offering structured solutions for managing and improving complex workflows across various business functions.
NewgenONE Intelligent Process Automation, built on an AI-first low-code platform, enables enterprises to model, automate, and orchestrate complex, content-centric business processes at scale. The platform unifies workflow automation, content services, business rules management, case management, robotic process automation (RPA), omnichannel communication, and Artificial Intelligence (AI) within a unified, configurable platform architecture to support end-to-end process execution.
It provides AI-assisted contextual decision support for dynamic case handling and integrates process analytics, real-time monitoring, and reporting to support operational control and continuous optimization. Designed for enterprise-grade deployments, the platform supports thousands of concurrent processes and enables touchless, self-service experiences across customers, employees, and partners.
Case management solutions from Microsoft is a software designed to assist organizations in managing and tracking cases, incidents, or service requests from initiation to resolution. The software enables users to collect and organize information related to each case, assign tasks, monitor progress, and maintain communication among stakeholders. It offers features such as workflow automation, document management, reporting, and analytics to support the documentation and resolution process. The software is intended to improve efficiency, facilitate compliance with organizational policies, and provide visibility into case progress, thereby addressing challenges related to coordination, documentation, and timely resolution of business cases or service issues.
IBM Business Automation Workflow is a software designed to help organizations automate their business processes and case management. The software combines business process management and case management capabilities to enable users to model, execute, and monitor workflows across various departments. It allows for the integration of tasks, data, and rules to streamline operations and improve decision-making efficiency. IBM Business Automation Workflow addresses business challenges related to manual and repetitive processes by providing features such as workflow automation, task assignment, content management, analytics, and collaboration tools. This software supports digital transformation by helping businesses standardize their processes, enhance productivity, and improve compliance with organizational policies.
Nintex Automation K2 is a software designed to support the automation of business processes by enabling organizations to create workflows, forms, and applications without extensive coding. The software allows users to design, automate, and manage processes across cloud-based and on-premises environments. It offers features such as workflow automation, digital forms creation, integration with enterprise systems, data tracking, and analytics. The software addresses common business challenges related to operational efficiency and process visibility by streamlining manual tasks and connecting information across various platforms, supporting compliance and governance requirements.
AgilePoint is a software that facilitates business process automation and application development through a low-code platform. It enables organizations to design, deploy, and manage workflows and applications across cloud and on-premises environments. The software provides tools for integrating with various enterprise systems and supports flexible process modeling, form generation, and data connectivity. AgilePoint addresses business challenges related to process efficiency, operational agility, and rapid application deployment, allowing users to automate tasks, manage approvals, and monitor performance within a configurable framework. The software supports compliance and governance through customizable features and role-based access controls, helping businesses standardize processes and respond to evolving operational requirements.
OpenText AppWorks is a low-code development platform for building easy-to-deploy process automation and dynamic case management applications. AppWorks helps re-engineer business processes around customer, employee and partner needs to deliver seamless digital experiences, adapt to changing market expectations, improve efficiency and manage risk.
AppBase Platform is a software designed to support the development and deployment of enterprise applications focused on case management, business process automation, and decision support. The software employs low-code tools to simplify the configuration and integration of workflows across various business functions, enabling organizations to adapt processes to evolving requirements without extensive custom coding. AppBase Platform facilitates customization of user interfaces, data models, and business rules to address specific business problems, such as managing customer requests, regulatory compliance, and operational efficiency. It supports scalability, interoperability with existing systems, and offers a range of integration options to enhance productivity and collaboration among users.
Kissflow is a workflow automation software designed to help organizations streamline process management and collaboration. The software enables users to create, modify, and monitor workflows for various business functions such as procurement, project management, and HR operations without the need for coding expertise. It offers features including task assignment, process tracking, document sharing, and custom form generation, allowing teams to automate repetitive tasks and optimize operational efficiency. Kissflow addresses the challenge of manual and fragmented processes by providing a unified platform for workflow management, process automation, and real-time visibility into ongoing tasks and approvals, supporting businesses in improving productivity and reducing administrative burdens.
OpenText Documentum xCP is a software designed to facilitate the development and deployment of case management and process-driven applications. The software enables organizations to capture, manage, and organize documents and structured data within automated workflows, supporting decision-making and compliance requirements. Documentum xCP offers features such as configurable process templates, role-based user interfaces, and integration capabilities with various enterprise systems. It addresses business challenges related to complex information management and process coordination, helping ensure that content is securely handled, accessible, and traceable throughout its lifecycle.
PMG is a software designed to automate and manage business processes within organizations. It provides a platform for workflow automation, service request management, and integration with various enterprise systems. The software enables users to design, deploy, and monitor process-driven solutions that streamline operations, increase visibility, and standardize procedures across departments. PMG supports the creation of forms, dashboards, and analytics to track process performance and identify areas for improvement. The software addresses challenges related to manual procedures, inefficiencies, and coordination between different business units by offering a centralized solution for process automation and management.
Zvolv is a software designed to automate and optimize business processes through a no-code platform, enabling creation and deployment of workflows, applications, and solutions without requiring programming expertise. The software supports integration with various enterprise systems and offers features such as process orchestration, analytics, task management, and collaboration tools. It aims to address business challenges related to operational efficiency and agility by providing customizable automation capabilities that streamline repetitive tasks and enhance visibility across processes. Zvolv is utilized in diverse functions including project management, audit tracking, and service request handling, facilitating alignment with organizational objectives and improving productivity.
Bizagi is a software that provides business process management and automation capabilities, enabling organizations to model, execute, and optimize workflows. The software allows users to design process diagrams, automate business tasks, and integrate with existing systems. Bizagi supports visual process modeling and offers tools for collaboration among stakeholders, helping streamline operations, reduce manual effort, and improve process transparency. It provides features for managing cases, rules, forms, and data, and delivers real-time analytics to monitor performance. Organizations use Bizagi to address inefficiencies in their business processes and to ensure consistent execution and compliance across operations.
Papyrus Platform is a software designed to facilitate business process management, case management, and enterprise content management. It enables organizations to create, deploy, and manage business applications by integrating process automation, document management, and omni-channel communication. The software allows users to model, monitor, and optimize workflows, supporting dynamic case handling and the consolidation of customer communications across various channels. Papyrus Platform addresses operational efficiency by streamlining tasks, enhancing collaboration, and providing a unified environment for managing information, documents, and business transactions within an organization.

















