Product Listings
ServiceNow IT Service Management is a software designed to automate and streamline IT service delivery for organizations. The software enables the management of incidents, requests, problems, changes, and configurations within a centralized platform. It provides workflows for tracking and resolving IT issues, supports knowledge management for improved self-service, and includes analytics for reporting and optimization. ServiceNow IT Service Management helps businesses address the challenges of managing IT operations and resources by promoting efficiency, visibility, and standardization across service processes. It assists organizations in aligning IT services with business needs and reducing operational disruptions.
ServiceDesk Plus is an IT service management software designed to help organizations streamline incident management, problem resolution, asset tracking, and change management processes. The software provides a configurable help desk platform featuring ticketing, self-service portals, and automation capabilities aimed at improving IT support efficiency. It supports integration with IT asset management, empowering users to track hardware and software inventory, manage contracts, and ensure compliance. ServiceDesk Plus also facilitates workflow customization and delivers reporting tools that assist teams in monitoring service performance and identifying areas for operational enhancement. By consolidating service requests and resource management, the software addresses common IT support challenges, including request prioritization, resource allocation, and service delivery transparency.
TOPdesk is a software designed to support organizations with their service management processes. It offers functionalities such as incident management, asset management, change management, and self-service portals, enabling users to submit, track, and resolve service requests efficiently. The software integrates with other business applications to streamline workflows and enhance collaboration between departments. Its reporting and analytics tools provide insights into service delivery and performance, supporting continuous improvement initiatives. TOPdesk addresses business challenges related to managing internal support requests, increasing visibility over assets, and ensuring consistent service delivery across teams.
SolarWinds Service Desk is a cloud-based IT service management software designed to streamline the delivery and management of IT services within organizations. The software offers features such as incident management, problem management, change management, and asset management, allowing teams to track, resolve, and report on IT-related issues. SolarWinds Service Desk supports workflow automation, enabling efficient handling of service requests and repetitive tasks. The software includes a configurable service catalog and self-service portal for end users, facilitating faster issue resolution and improving transparency. It helps organizations address challenges related to IT support efficiency, compliance, and resource tracking by providing centralized visibility and reporting capabilities for IT operations.
Jira Service Management is a software designed to facilitate IT service management by enabling teams to manage requests, incidents, problems, changes, and asset configurations within a single platform. The software provides features such as customizable workflows, automation of routine tasks, integration with other tools, and real-time reporting to support efficient service delivery. It aims to help businesses improve collaboration between IT, development, and operational teams, streamline service request resolution, and maintain compliance with organizational processes. Jira Service Management supports ticketing, knowledge base management, and performance measurement to address challenges related to service desk operations and ensure alignment with business requirements.
SymphonyAI IT Service Management software offers a comprehensive platform designed to streamline and automate IT service processes across organizations. The software provides features for incident management, problem resolution, change management, and service request handling, enabling efficient workflow automation and improved visibility into IT operations. With integrated analytics and reporting capabilities, the software supports decision-making and promotes continuous service improvement within IT departments. It assists organizations in addressing common IT challenges such as service disruptions, operational inefficiencies, and user requests by providing structured processes and actionable insights. The software facilitates collaboration between IT teams and end users, helping to ensure consistent service delivery and compliance with established practices. SymphonyAI IT Service Management software is suitable for businesses seeking to enhance IT service quality and operational reliability through process optimization and data-driven management.
Cherwell Service Management (Legacy) is a software designed to facilitate IT service management and automate business processes within organizations. The software provides modules for incident, problem, change, and request management, enabling centralized control and tracking of IT services. It offers customizable workflows and dashboards to support various ITIL processes, promoting consistency and transparency in operations. Cherwell Service Management (Legacy) allows integration with other enterprise systems to support collaboration across departments, aiming to reduce manual tasks and improve response times. It assists organizations in managing service delivery, improving efficiency, and ensuring compliance with regulatory and internal standards.
Freshservice is an IT service management software designed to streamline and automate various IT processes within organizations. The software allows users to manage incidents, service requests, problems, changes, and assets from a centralized platform. Freshservice features a knowledge base, workflow automation capabilities, asset management tools, and analytics functions, enabling teams to track and resolve issues efficiently. The software is used to manage organizational IT operations, improve resolution times, and support compliance with established processes. By integrating with other business tools and offering customizable workflows, Freshservice helps businesses address efficiency and transparency challenges in IT support and service delivery.
SysAid Copilot, a comprehensive set of generative AI capabilities, enhances the service experience for end users and agents.
The AI Chatbot for End Users enables end users to self-resolve issues. Delivering always-on, 24/7 service, our conversational self-service experience helps employees work through issues by utilizing the organization’s data, from knowledge base articles through ticket resolution history, as well as verified external data sources, links, and documents.
The AI Chatbot for Agents instantly delivers tailored responses, addressing agents’ specific needs and inquiries while enabling them to resolve issues from within the admin portal. The chatbot can help agents prioritize their tasks and tickets for the day, by evaluating the queue and providing a summary of tickets on which to focus based on titles, descriptions, prioritization, and even user sentiment detected by AI Emotion. It also suggests solutions contextually from within tickets significantly reducing MTTR.
TeamDynamix delivers an AI-powered platform for IT Service Management (ITSM/ESM), IT Asset Management (ITAM), and Project Portfolio Management (PPM) for the upper mid-market. The unified, no-code solution offers a no-code administration, AI technician assist, visual workflow building, virtual support agents, and an enterprise integration hub.
Leverage AI and automation to eliminate time spent on manual tasks like password resets, AD updates, provisioning, onboarding, and more. Technicians benefit from AI-driven ticket resolution, triage, KB content, and workflow.
TeamDynamix can align to core ITIL practices, including incident, problem, and change management. It offers a self-service portal with AI support agents, a knowledge base, and full-scale ITAM for hardware and software lifecycle tracking, usage insights, cost control, and compliance.
Extend service for HR, Finance, Facilities, and more with custom forms and workflows, and enterprise integrations, without dev resources.
BMC Remedy Service Management Suite (Legacy) is a software that provides IT service management capabilities for organizations. The software enables users to manage incidents, problems, changes, and service requests through a centralized platform. It offers automation for workflow processes, integrates with various IT systems, and supports performance and compliance tracking. The suite includes modules for asset and configuration management, service catalog, and knowledge management, aiming to streamline IT operations and improve service delivery. Its features are designed to facilitate structured resolution of technical issues, support IT governance, and enhance operational efficiency by providing visibility into service performance and resource utilization.
EV Service Manager is an IT service management software designed to streamline and automate processes related to incident, problem, change, and asset management. The software offers features such as self-service portals, knowledge management, workflow automation, and integration capabilities with other IT systems. EV Service Manager enables organizations to manage IT services efficiently, reduce manual intervention, and support compliance with service delivery standards. By centralizing service requests and automating resolution processes, the software assists businesses in improving service quality, tracking performance metrics, and addressing operational challenges within IT environments.
Ivanti Neurons for ITSM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 14 ITIL practices, Ivanti Neurons for ITSM is designed to expand as your needs increase. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you're looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.
InvGate Service Desk is an ITIL ready solution with an unprecedented user interface offering Incident, Problem, Change, Asset and Knowledge management processes. Service Desk provides unmatched collaboration between users, powerful automations and smart ticket management tools.
Multitenant cloud based SaaS or On Premise implementation. Completely code free configuration, drag and drop visual workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing, and gamification.
Xurrent is an AI-powered service and operations management platform designed to help modern enterprises work smarter and move faster. By streamlining IT Service Management (ITSM) and extending service delivery across departments through Enterprise Service Management (ESM), Xurrent breaks down silos and enables seamless collaboration across teams. The platform automates workflows, enhances visibility, and accelerates issue resolution—eliminating friction and driving consistent performance across the organization. With Xurrent, service and operations teams can adapt dynamically to changing business needs and focus on what matters most: delivering value, improving experiences, and getting more done every day.
BMC Helix ITSM is an IT service management software designed to support organizations in managing and automating IT processes across incident, problem, change, asset, and service request management. The software provides functionalities such as workflow automation, knowledge management, ticketing, and self-service portals to streamline service delivery and improve operational efficiency. BMC Helix ITSM assists businesses in tracking service performance, maintaining compliance with ITIL practices, and enabling service desk teams to resolve issues and fulfill requests efficiently. The software supports integration with various tools and platforms, offering flexibility for deployment in cloud or hybrid environments. It is used to address the challenges of managing IT services, standardizing processes, and ensuring consistent service quality within enterprise IT environments.
HaloITSM is an IT service management software designed to streamline and automate IT processes for organizations. The software provides features such as incident, problem, and change management, asset and configuration management, and service request handling within a centralized platform. It supports workflow automation, reporting, self-service for end users, and integration capabilities with other business applications. HaloITSM addresses the need for efficient IT operation by enabling standardized processes, improving visibility into IT activities, and facilitating collaboration among teams. Its configuration and customization options help organizations adapt the software to meet specific service management requirements.
IFS assyst is an enterprise-grade IT service management (ITSM) software designed to help organizations streamline and automate their IT operations, service delivery and support processes. The software provides capabilities such as incident, problem, change, and IT asset management with IFS.ai Copilots supporting IT teams in delivering reliable and responsive services. With integrated workflows, self-service capabilities, and real-time analytics, IFS assyst helps organizations improve service quality, enhance user experience, and maintain compliance with industry standards, including ITIL4. The solution offers flexibility for deployment in cloud or on-premises environments, ensuring adaptability to diverse business needs. IFS assyst empowers IT departments to optimize processes, reduce operational costs, and drive continuous improvement in service delivery.
Proactivanet is an IT Service and IT Asset Management Software designed for large companies. It is crafted to assist customers in elevating their ITSM practices to a higher level of maturity in an agile manner. Additionally, Proactivanet aids IT management in enhancing productivity, streamlining processes, enhancing control, mitigating risk, and minimizing operational costs, all while delivering business value.
Service Desk (Legacy) is a software developed by Ivanti that facilitates IT service management through incident tracking, problem resolution, and change management processes. The software enables organizations to document, prioritize, and resolve service requests, incidents, and issues within an integrated platform. It provides workflow automation, reporting capabilities, and a centralized knowledge base to streamline communication among IT teams and end users. Service Desk (Legacy) helps businesses address technology-related challenges by supporting process standardization, enhancing visibility into IT operations, and improving response times for service issues. The software is designed to support compliance with industry-standard frameworks and offers configuration options to adapt to varying organizational needs.