IT Service Management Platforms Reviews and Ratings
What are IT Service Management Platforms?
Gartner defines IT service management (ITSM) platforms as software that offers workflow management that enables organizations to design, automate, plan, manage, report on and deliver integrated IT services and related digital experiences. Supported practices include request, incident, problem, change, knowledge and configuration management, and case management, as well as interfaces for non-IT business needs. ITSM platforms are typically acquired as SaaS; however, they are also sold as on-premises deployments. I&O leaders select these solutions to be consumed by service desks and service operations, and are identifying opportunities for business workflows in other IT-adjacent departments.
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ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile.
TOPdesk is an internationally operating service management provider with employees in various offices across the globe. The company's primary mission is to assist organizations in achieving outstanding service delivery. This is accomplished through the development of innovative service management solutions by TOPdesk's dedicated workforce. Therefore, the firm serves as a platform for organizations seeking to improve their service delivery metrics.
SolarWinds (NYSE:SWI) provides simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, help us to address customers’ needs in solutions for observability, IT service management, application performance, and database management now and in the future.
As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.
SymphonyAI specializes in AI-based IT Service Management. It combines Service, Asset, and Operations Management to facilitate enterprise productivity. By utilizing machine reasoning and codeless workflow automation, SymphonyAI strives to generate substantial savings in IT Help Desk Operations and improve the Total Cost of Ownership.
Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time
Ivanti manages and secures Everywhere Work environments so that organizations and employees can improve their digital employee experience (DEX). Ivanti technology focuses on empowering IT and employees. Ivanti solutions let IT and employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive. Ivanti solutions find, manage and protect each IT asset and endpoint in an organization, no matter the OS. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency.
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
SysAid is a comprehensive IT Service Management platform with generative AI implemented into every element of service management. Wrapped into an intuitive UI and offering a fully conversational experience, SysAid empowers organizations to unleash their full potential for productivity.
With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries.
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With a history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, BMC helps organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
EasyVista is an IT software provider of end-to-end IT solutions including service management, remote support, IT monitoring, and self-healing technologies. EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their IT service, support, and IT operations. Today, EasyVista helps over 3,000+ companies around the world to accelerate digital transformation, empower leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.
Ivanti manages and secures Everywhere Work environments so that organizations and employees can improve their digital employee experience (DEX). Ivanti technology focuses on empowering IT and employees. Ivanti solutions let IT and employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive. Ivanti solutions find, manage and protect each IT asset and endpoint in an organization, no matter the OS. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency.
TeamDynamix offers no-code IT Service Management (ITSM/ESM) with enterprise automation and integration. The platform is designed to reduce admin burden while allowing for organizations to expand and scale usage. With integrated PPM, you can easily model resource capacity and gain a single view across all work.
Easily create custom forms, fields, workflows, automation and integrations without the need for technical resources. Scale to HR, Facilities, Legal and other teams without the need for IT admin support. Deploy a stellar portal with integrated Conversational AI for multi-channel chat / SMS / email / social support. The platform allows for multiple client portals, easy drag-and-drop design, and the ability to embed custom forms to both the portal and within chat interactions.
Custom dashboards, reporting and workspaces give both IT leadership and technicians the ability to easily organize work, view SLAs, manage against the ITIL framework, and dig into root-cause analysis.
Xurrent is a SaaS-based service management platform designed for IT leaders and service providers. Xurrent architecture and AI-driven functionality make it easy to deploy and maintain, ensuring a low total cost of ownership (TCO). Its multi-tenancy enables collaboration across teams and automates workflows across different functions. Xurrent facilitates seamless service transformation to enhance business operations. It offers simplicity of use, a surplus of both advanced and comprehensive functionality.
InvGate builds the tools that IT teams use to enable every other team in the company. Its portfolio consists of two stand-alone, highly integrated products: An ITSM and an ITAM solution.
Both the Service Management and Asset Management products are no-code solutions that give you the autonomy to make any changes you need as you grow, without the hassle of consulting fees for custom developments.
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With a history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, BMC helps organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Ivanti manages and secures Everywhere Work environments so that organizations and employees can improve their digital employee experience (DEX). Ivanti technology focuses on empowering IT and employees. Ivanti solutions let IT and employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive. Ivanti solutions find, manage and protect each IT asset and endpoint in an organization, no matter the OS. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.
Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.
We are the makers of Proactivanet, ITAM and ITSM Software, a comprehensive tool for IT asset and service management.
Proactivanet is the optimal combination of agility and power because it covers 100% of your needs with less investment, in very agile implementation times and with less effort. In addition, we offer Customer Success Support Service and accompaniment, local and in Spanish.
With Proactivanet Discovery & Asset Management you have complete control of your entire IT infrastructure, discovering up to 110% of your assets, those you know and those you don't know. With this total control of your assets and software licenses you save costs and keep your infrastructure completely secure. All this in an automatic and completely unattended way.
With Proactivanet Service Desk you optimize employee experience, automate processes and improve support productivity.
Proactivanet is certified in 15 ITIL process by PeopleCert and PinkVERIFY.