Overall experience with
How helpful reviews are selected
Favorable Review
Product: ServiceDesk Plus
Support Team’s Responsiveness and Software Reliability Stand Out in Everyday Use
Critical Review
Product: ServiceDesk Plus
ServiceDesk Plus Offers Wide Functions But On-Premises Lags Behind Cloud Updates
Likes and dislikes about
likes
Prior to using ServiceDesk Plus I used several different platforms, including the biggest competitors. ServiceDesk Plus is simple to use and easy to customise. I find it reliable: The software is sturdy and just works. The menus and pages make sense, and there are customization options to build it the way you want it. If something is really out of place in the workflows of the product, you can raise it with support and they can raise it with the development team to see if it's something that has to be changed in a future update for all users.
May 11, 2026
dislikes
The workflows in the Change Management module can get messy when you are designing them. Some notifications can't be customized the way we'd like them to be. ManageEngine is putting more focus on the cloud SaaS based version vs. the on-premises version.
March 10, 2026
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