IFS Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services. ITSM platforms provide a system of record for ITSM practices, including request, incident, problem, change, knowledge, service level and configuration management. Typically offered as SaaS, ITSM platforms are also available for on-premises deployments as per organizational needs.
ITSM platforms are key tools used to manage IT support issues and aid employee productivity. IT leaders require robust ITSM platforms to drive business value in the services they provide, and are increasingly looking for these products to support digital business transformation outside IT. By capturing, tracking and reporting on service-related activities across the estate, the platform acts as a coherent system of record for ITSM-related actions. ITSM platforms boost infrastructure and operations (I&O) teams’ efficiency through automating processes, streamlining decision making and providing seamless integration with third-party applications. As organizational needs grow, advanced multichannel support features enhance the end-user experience, helping IT services remain agile and aligned with business goals.

Active

Find the top IT Service Management Platforms with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

IT Service Management Platforms

assyst

IT Associate

Assyst is a flexible ITSM tool that gives us the possibility to handle our daily cases.

50M - 250M USD

<50M USD

1B - 3B USD

Gov't/PS/ED <5,000 Employees

500M - 1B USD

250M - 500M USD

Gov't/PS/ED 5,000 - 50,000 Employees

10B - 30B USD

3B - 10B USD

Gov't/PS/ED 50,000 + Employees

30B + USD

Manager of IT Services

A comprehensive offering providing all the required features for running enterprise scale IT Service Management processes. 
BAU support is easily accessed via a web portal and we have regular meetings with the account manager. We pay for additional consultancy for specific ad-hoc technical requirements.

My overall experience with IFS Assyst and ITOM has been very positive. The platform is reliable for IT service management and operations monitoring. IFS provides strong incident, change and service request managment.

ServiceNow

Atlassian

Ivanti

Other...

ManageEngine

Microsoft

Ivanti (Cherwell)

Zendesk

Broadcom

OTRS Group

Matrix42

SolarWinds

Freshworks

Help Desk Technology

TOPdesk

Agiloft

EasyVista

Hornbill

OpenText (Micro Focus)

Alemba

Cisco Systems

Hewlett Packard Enterprise (HPE)

Efecte

Issuetrak

OMNINET

IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

IFS develops and delivers enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers √¢‚Ç¨‚Äú at the Moment of Service. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. 

Our team of 5,000 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.

Follow us on Twitter: @ifs
Facebook: www.facebook.com/ifsdotcom
Instagram: www.instagram.com/ifsdotcom

Visit the IFS Blog on technology, innovation and creativity: https://blog.ifs.com/

Reviews

Ratings Overview

Overall experience with

Favorable Review

Supportive Team and Comprehensive IT Coverage Yet Log Clarity Poses Challenges

Critical Review

Excellent ITSM cloud service provider but constrained by legacy support complexity

Likes and dislikes about

likes

dislikes