Overall experience with
How helpful reviews are selected
Favorable Review
Product: HaloITSM
Migration And Centralisation Easy Yet Advanced Setup Challenges Occur With HaloITSM
Critical Review
Product: HaloITSM
Stylish interface eases request management, hindered by sluggish support
Likes and dislikes about
likes
One of the stand out features for us, compared to our previous tool, is the reporting. It's robust and intuitive, giving us easy access to what we need to ensure our teams are performing and delivering for our customers. The platform is also easy to use in comparison to other tools we have seen on the market. This has been crucial in driving adoption at the pace we have implemented the solution across our business. It has also been a key requirement to enable us to roll out across the business. We have been impressed at the speed and efficiency of the implementation process, including the migration from our previous tools. Halo allowed us to centralise our IT service desk quickly and seamlessly, which was a critical factor in realising our goal of rationalising multiple applications into a single unified platform.
March 17, 2026
dislikes
Performance can be sluggish at times will slow response times, additionally the knowledge base is lacking in functionality, feedback on articles is near non-existant as well, a viewer can downvote an article but they are not asked to provide further detail as to why
July 21, 2026
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