Ivanti Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines IT service management (ITSM) platforms as software that offers workflow management and automation for organizations to deliver, operate, improve and govern IT-enabled services. ITSM platforms provide a system of record for ITSM practices, including request, incident, problem, change, knowledge, service level and configuration management. Typically offered as SaaS, some ITSM platforms are also available for on-premises deployments as per organizational needs. Heads of infrastructure and operations (I&O) use ITSM platforms to continually improve the services they deliver. ITSM platforms address the problems of uncoordinated and inconsistent handling of technology-related tasks, helping to reduce operational risks, eliminate inefficiencies, and prevent business disruptions. By capturing, tracking, and reporting on service-related activities across the technology estate, the platform serves as a unified system of record for ITSM actions, enabling teams to establish clear ownership and ensure that decisions and outcomes are fully traceable. ITSM platforms boost teams’ efficiency by automating processes, streamlining decision making and providing seamless integration with third-party applications. These platforms enhance the end-user experience and help IT services remain agile and aligned with business goals. Heads of I&O increasingly rely on these products to support digital business transformation beyond IT.

Active

Find the top IT Service Management Platforms with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

IT Service Management Platforms

Service Desk (Legacy)

Cherwell Service Management (Legacy)

Ivanti Neurons for ITSM

Ivanti

Partner Support Analyst

Ivanti Neurons is a platform that provides strong features for organizations that need proper ITSM reporting and capabilities to manage their processes in organization.

1B - 3B USD

<50M USD

50M - 250M USD

Gov't/PS/ED <5,000 Employees

500M - 1B USD

3B - 10B USD

250M - 500M USD

Gov't/PS/ED 5,000 - 50,000 Employees

10B - 30B USD

30B + USD

Gov't/PS/ED 50,000 + Employees

IT Services Associate

sometimes loads slow, or creates double tickets. Ivanti doesn't provide much insight as to why. 

It Analyst

Overall our experience with Ivanti Neurons for ITSM has been super positive, the platform is reliable and provides strong core ITSM functionality once it's properly configured. It offers a lot of flexibility and automation capabilities that allow us to mainstream service management processes across the organization.While there's a learning curve in some areas may be more intuitive the solution has met most of our operational needs.

ServiceNow

Microsoft

Other...

Zendesk

Atlassian

ManageEngine

SolarWinds

Broadcom

Ivanti (Cherwell)

EasyVista

Freshworks

Axios Systems

Spiceworks

Hornbill

TOPdesk

SysAid

Hewlett Packard Enterprise (HPE)

TeamDynamix

SolarWinds (Samanage)

OpenText (Micro Focus)

Help Desk Technology

iSupport Software

Issuetrak

SunView Software

HaloITSM

Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk.

Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. In today‚Äôs work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti is the only company connecting industry-leading cybersecurity, unified endpoint management, and enterprise service management technologies with the Ivanti Neurons intelligent automation suite to empower users to self-service and enable devices to self-heal and self-secure. Over 40,000 customers, including 96 of the Fortune 100, have chosen Ivanti to discover, manage, secure and service their IT assets from cloud to edge, so they can deliver excellent digital employee experiences and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued and are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit www.ivanti.com and follow @GoIvanti.
#EverywhereWork Elevated

The automation platform that makes every IT connection smarter and secure across devices, infrastructure and people to deliver personalized employee experiences.

For further details on our hiring process visit: https://www.ivanti.com/company/careers/hiring-process 


Ivanti manages and secures Everywhere Work environments so that organizations and employees can improve their digital employee experience (DEX). Ivanti technology focuses on empowering IT and employees. Ivanti solutions let IT and employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive. Ivanti solutions find, manage and protect each IT asset and endpoint in an organization, no matter the OS. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Ivanti Neurons for ITSM Delivers Flexibility But Setup and Reporting Challenging

Critical Review

Limited Insight Into Issues When Experiencing Delays or Duplicate Tickets

Likes and dislikes about

likes

dislikes