Digital Employee Experience Management Tools Reviews and Ratings
What are Digital Employee Experience Management Tools?
Digital employee experience management tools measure and help IT continuously improve employee sentiment toward and the performance of company-provided technology. They continuously surface actionable insights, drive self-healing automations, and optimize support and employee engagement via the near-real-time processing of aggregated data from endpoints, applications, employee sentiment and organizational context. These insights enable self-healing and can enhance employee interactions with self-service portals and chatbots. They also help IT support, asset management, procurement and other teams whose work depends on reliable information.
DEX tools help IT improve the digital employee experience by quickly identifying and remediating technology issues. Benefits for IT teams include greater visibility of device and application performance, reliability and usage; reduced overhead through automation; and improved endpoint configuration and patch compliance. Benefits for the workforce include reduced digital friction that impedes productivity, the ability to offer feedback, faster issue resolution, and rightsized virtual and physical endpoints with optimized life spans.
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Nexthink Infinity is a software designed to provide digital employee experience management by collecting and analyzing data from endpoints across an organization. The software offers features such as real-time monitoring, analytics, and automation aimed at improving the quality and performance of IT services. Nexthink Infinity helps organizations identify and resolve device or application issues, measure user satisfaction, and optimize IT operations. The software aggregates and visualizes data to support troubleshooting, resource allocation, and decision-making, addressing business challenges related to managing IT environments and enhancing productivity across distributed workforces.
ControlUp ONE is a software designed for monitoring, managing, and optimizing digital employee experiences across virtual desktop infrastructure, physical endpoints, and cloud environments. The software provides real-time visibility into performance metrics, user sessions, and application processes to help IT teams quickly identify and resolve issues. ControlUp ONE offers tools for proactive troubleshooting, automation of remediation tasks, and comprehensive reporting to support decision-making. The software addresses business challenges related to end-user productivity, system uptime, and overall IT efficiency by enabling centralized management and reducing the complexity of maintaining distributed IT environments.
Riverbed Aternity Employee Experience is a software that monitors and analyzes end user interactions with devices, applications, and networks within an organization to provide visibility into digital experience. The software gathers data on application performance, device health, user activity, and network connectivity, helping IT teams detect issues that can affect employee productivity. Through real-time analytics, incident detection, and performance reporting, the software enables organizations to identify and address root causes of disruptions in user workflows. Riverbed Aternity Employee Experience aims to optimize IT operations and support, facilitating informed decisions for improving digital environments and reducing downtime.
SysTrack is a software developed by Lakeside Software that delivers endpoint analytics to optimize IT environments. The software gathers and analyzes data from devices and applications to provide insights into user experience, system performance, security posture, and resource utilization. Through its monitoring capabilities, SysTrack helps organizations identify root causes of issues, streamline troubleshooting, and support decision-making for device management and workspace planning. The software integrates with various enterprise IT tools and platforms, offering automated reporting and analysis to address operational challenges related to digital infrastructure and end-user productivity.
FlexxClient simplifies hybrid workspace management, leveraging automation, monitoring, and robust support to streamline support and management of all workspaces, for organizations of all sizes.
FlexxClient provides comprehensive device management and hands-free support task automations, enhancing productivity and reducing support times. Flexxible's proven return on investment model ensures tangible efficiency gains and cost savings for organizations embracing the future of work.
A rapid IT Service transformation that positively impacts all users in the entire organizations, with FlexxClient your business will see:
- a reduction in overall service incidents
- improved digital user experience
- improved perception of IT services received
- increased productivity and efficiency
- a reduction in downtime due to incidents
HP Workforce Experience Platform (WXP) is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices. WXP equips technology leaders with detailed performance insights of PCs, printers, collaboration tools, peripherals, and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. WXP delivers actionable insights to IT teams, allowing them to anticipate problems and resolve them before they impact users. Key features include intelligent diagnostics, predictive analytics, and automated recommendations. By streamlining issue resolution and improving operational visibility, the platform addresses the business challenge of maintaining a seamless digital employee experience across complex IT environments.
1E Platform is a software designed to provide endpoint management and digital employee experience capabilities for organizations. It enables real-time visibility and control over endpoints, allowing IT teams to monitor device health, optimize performance, and automate remediation processes remotely. The software offers features such as patch management, software distribution, and self-service options for users to resolve common issues. It aims to address challenges related to endpoint compliance, performance issues, and support workloads by streamlining device management tasks and providing actionable insights to improve overall operational efficiency.
Ivanti Neurons for Digital Experience equips IT teams with contextual insights and intelligent automation to proactively detect and resolve issues and security vulnerabilities to provide better digital employee experiences and business outcomes. It provides real-time contextual insights into the devices and applications employees rely on for Everywhere Work to proactively monitor health and optimize for best performance and experience. It aggregates technology performance and usage data from endpoints, contextual sentiment from employees about the use of technology and organizational context from workplace analytics. The solution then applies machine learning and automation to provide contextual insights that drive actionable remediation.
Tanium Platform is an endpoint management and security software that provides organizations with visibility and control across their IT environments. The software enables management of endpoints at scale, offering real-time data collection, monitoring, and automated responses to incidents and vulnerabilities. It facilitates patch management, compliance reporting, and asset discovery while supporting the detection and remediation of threats. Tanium Platform helps address business challenges related to operational visibility, system management, and security posture by consolidating information from endpoints and allowing administrators to make informed decisions and execute actions across distributed environments.
Omnissa Workspace ONE Experience Management is a software designed to unify endpoint management by enabling organizations to monitor, secure, and manage employee devices and applications across diverse platforms. The software offers centralized administration for mobile devices, desktops, and applications, streamlining configuration, compliance checks, and real-time access controls. Workspace ONE Experience Management facilitates secure access to corporate resources, supports remote device wipe and lock, enforces security policies, and enables application distribution and updates. It addresses business challenges related to managing device diversity, data security, and user productivity by automating workflows and providing visibility into device and application usage within enterprise environments.
ServiceNow Digital End-User Experience (DEX) is a software designed to provide organizations with tools to monitor, analyze, and optimize the digital experiences of employees using various devices and applications. The software collects data on device performance, application usage, and user interactions to identify issues impacting productivity and engagement. By leveraging real-time analytics and insights, ServiceNow Digital End-User Experience helps IT teams detect and resolve problems, improve workflow efficiency, and support proactive maintenance. The software aims to address challenges related to remote and hybrid work environments by providing visibility into end-user technology experiences and supporting data-driven decision-making for continuous improvement.
Nanoheal is an AI-powered Digital Employee Experience and automation platform that improves IT efficiency, security, and sustainability while delivering measurable ROI.
By automating issue resolution with self-healing, intelligent compliance enforcement, and seamless ITSM integration, Nanoheal significantly reduces IT workload, minimizes downtime, and optimizes resource utilization.
It streamlines operations with zero-touch password resets, remote device management, and endpoint security, cutting manual effort and enhancing user productivity.
Its scalable SaaS model provides predictive analytics, real-time monitoring, and automated remediation, improving device performance and reducing operational costs.
Built-in compliance frameworks and sustainable IT practices ensure regulatory adherence and responsible device lifecycle management.
Enterprises benefit from strengthened security, simplified IT support, and improved employee experience, fuelling long-term efficiency and excellence.
Lenovo Device Intelligence Plus is a software designed to monitor, analyze, and manage endpoints within an organization. The software provides insights into hardware and software performance, device health, and user experience by collecting telemetry data from devices. It assists IT teams in detecting and diagnosing potential issues, predicting device failures, and optimizing asset utilization. The software supports remote management and includes features such as automated alerts, reporting, and analytics to facilitate proactive maintenance and operational decision-making. By delivering endpoint visibility and analytics, the software aims to address challenges related to device downtime, user productivity, and IT support efficiency within business environments.
Workelevate is a software designed to streamline IT support and workplace management for organizations. The software offers features such as automated ticket resolution, self-service support, and endpoint management to address technical issues efficiently. Workelevate integrates with enterprise communication platforms to facilitate quick access to IT resources and assistance. It uses conversational automation to resolve common queries, reduce response times, and minimize manual intervention. The software aims to improve employee productivity by simplifying workflows and providing continuous support for devices and applications. Workelevate addresses the business problem of maintaining uninterrupted workplace operations by reducing downtime and enabling efficient resource allocation.
Stratusphere UX is a user experience monitoring software designed to provide visibility into desktop environments, including physical, virtual, and cloud-based workspaces. The software collects and analyzes data on performance, resource consumption, and end-user interactions to help organizations identify root causes of workspace issues and optimize infrastructure. Stratusphere UX offers features such as real-time and historical reporting, diagnostic capabilities, and integration with various desktop platforms. It addresses the business need for continuous monitoring and diagnostics to ensure optimal end-user experience and effective IT management of workspace environments.
Applixure is a software designed to provide organizations with visibility and analytics on their IT environments, particularly focusing on endpoint devices and applications. The software collects data from computers and software systems to offer insights into device health, performance, application usage, and security status. It assists IT teams in identifying underperforming devices, software compliance issues, and potential risks by aggregating and analyzing relevant information from endpoints. Applixure aims to support decision making by enabling organizations to optimize hardware and software assets, reduce technical issues, support system maintenance, and improve overall IT efficiency.
ManageEngine Endpoint Central is a unified endpoint management and security platform trusted by over 31,000 organizations worldwide. It manages the entire device life cycle—from setup to retirement—through one intuitive console, available on premises or as SaaS. The platform delivers intelligent automation that reduces tool sprawl, integrated security features that enable proactive defense rather than reactive firefighting, and self-service capabilities and faster issue resolution that enhance the employee experience. By seamlessly integrating with existing ITSM, IAM, and SIEM tools, Endpoint Central complements established workflows without disruptions. The outcomes include IT teams gaining simplified control, security teams achieving real-time risk visibility, and employees maintaining productivity regardless of their location or device.
Bumblebot is a software that provides conversational automation and customer engagement capabilities for businesses. It leverages natural language processing and machine learning to facilitate interactions with users through chat interfaces across multiple messaging platforms. The software enables automated responses to inquiries, support requests, and transactional tasks, reducing manual intervention and improving efficiency in customer service workflows. Bumblebot can be customized to integrate with various enterprise systems and supports the creation and management of chatbots tailored to specific business needs. Its functionalities address challenges in scalability and responsiveness for organizations aiming to enhance digital communication and operational productivity through automated messaging solutions.
Collective IQ is a Digital Employee Experience (DEX) solution that applies machine learning and artificial intelligence to understand the journey of local and remote users interacting with their devices and applications, generating visibility and insights for troubleshooting through continuous learning.
BigFix Digital Employee Experience (DEX) software offers tools for monitoring, managing, and optimizing endpoints across organizations with a focus on employee productivity. The software provides visibility into device performance, usage patterns, and health metrics, helping IT teams detect issues that could affect user experience. It enables automated diagnostics and remediation for problems related to applications, operating systems, and network connectivity. BigFix DEX supports remote analysis and maintenance, assisting organizations in maintaining efficient device operations. The software aims to help businesses address challenges related to endpoint reliability, reducing downtime and supporting organizational productivity.
Features of Digital Employee Experience Management Tools
Updated May 2025Mandatory Features:
Native data collection through a Windows and macOS agent, and APIs to import data from other IT management tools and data sources.
Imported organizational context data from IT directory services or HR systems.
Analysis to derive actionable insights, which includes device and application usage and performance, anomaly detection, root cause analysis, and a DEX or health score.
Bidirectional employee engagement, which includes the ability to collect employee sentiment and feedback, and the ability to communicate with employees through agent-based pop-up or toast notifications, email, mobile device apps, or integration with collaboration tools.
Ability to act on insights by executing scripts or self-healing automations, or by communicating with employees. The vendor also must provide a library of predefined scripts or automations and a workflow orchestration engine to enable customers to build their own automations.
Turnkey integration with IT service management (ITSM) platforms for service desk and ITSM process enhancements.



















