Digital Employee Experience Management Tools Reviews and Ratings
What are Digital Employee Experience Management Tools?
Digital employee experience management tools measure and help IT continuously improve employee sentiment toward and the performance of company-provided technology. They continuously surface actionable insights, drive self-healing automations, and optimize support and employee engagement via the near-real-time processing of aggregated data from endpoints, applications, employee sentiment and organizational context. These insights enable self-healing and can enhance employee interactions with self-service portals and chatbots. They also help IT support, asset management, procurement and other teams whose work depends on reliable information.
DEX tools help IT improve the digital employee experience by quickly identifying and remediating technology issues. Benefits for IT teams include greater visibility of device and application performance, reliability and usage; reduced overhead through automation; and improved endpoint configuration and patch compliance. Benefits for the workforce include reduced digital friction that impedes productivity, the ability to offer feedback, faster issue resolution, and rightsized virtual and physical endpoints with optimized life spans.
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Nexthink is a digital employee experience management company. The company is helping IT leaders with data insights into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,100 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
ControlUp is an IT firm that provides solutions for IT organizations grappling with the complexity of troubleshooting work environments laden with support tickets and limited budgets. The company facilitates swift issue resolution, ticket prevention and expenditure minimization. ControlUp offers a practical approach to tackling troubleshooting challenges through data rich in context and precise reporting. The firm assists in the proactive identification of obstacles and automates resolutions before the necessity of ticket submission arises. Moreover, ControlUp merges numerous tools into a singular, user-friendly web application.
Riverbed helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers Application Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our customers globally, we are empowering next-generation digital experiences.
Lakeside is an endpoint monitoring platform that uses a proprietary embedded AI engine and a rich, structured dataset to enable IT teams to proactively resolve complex issues. The Lakeside SysTrack platform collects, organizes, structures, and labels more than 10,000 data points every 15 seconds from more than 1,200 sensors that support physical and virtual devices across all operating systems, including Windows, MacOS, Android, and Linux. This ready-to-use, well-organized data gives your IT team the complete visibility and data insights they need to predict problems, know the right answers, and fix issues fast so people can focus on their work and not their technology troubles.
Flexxible specializes in the management of hybrid workspaces by utilizing automation and monitoring tools to streamline the management of all workspaces. These can include physical spaces, virtual environments, offices, or home setups. The measures put in place aim to enhance user experience and return on investment by making it easier to support end users and understand their data analytics. Flexxible employs a combination of automation, monitoring, operations, and observability tools to facilitate a mature End-User Computing strategy. This strategy is designed to improve user experience and reduce the costs of support. Flexxible's offering includes a Digital Employee Experience Management tool, FlexxClient, and Desktop as a Service product, FlexxDesktop. Flexxible's mission is to empower enterprises to harness the potential of end-user computing, providing them with the confidence, knowledge, and capability to leverage technology in a way that suits their needs effectively.
The core focus of the company revolves around the development and provisioning of a diverse set of technological solutions comprising of personal systems, printers, and 3D printing offerings. These services and products are channeled towards stimulating innovation for meaningful contributions to humanity. The firm operates on the philosophy that impactful ideas can emerge from various individuals, locations, and moments, and that a single transformative idea holds the potential to revolutionise the world. It underpins every operational aspect, shaping their approach and dictating the purpose of their efforts.
Nanoheal by HFN Inc. specializes in workplace automation software designed for technology support providers, Managed Service Providers, large Original Equipment Manufacturers and SMB IT helpdesk providers. Its Software as a Service (SaaS) technology platform utilizes built-in intelligence to automate the resolution of technology support issues across various smart devices. By reducing the volume of issues requiring support from a helpdesk provider, Nanoheal aids in delivering support services powered by intelligent automation and real-time analytics. Based in Utah, USA, with additional offices in Bangalore, the Nanoheal team concentrates on the mission of transforming the use of technology in daily operations.
The 1E Platform is a real-time autonomous DEX solution that fixes digital workforce problems fast and forever, improving compliance, reducing costs, and delivering an enhanced digital experience for users. 1E offers a wide array of key capabilities including autonomous digital workplace management, endpoint troubleshooting, endpoint automation, employee sentiment surveys and notifications, user experience analytics, patch management, virtual assistant for ServiceNow, ServiceNow embedded troubleshooting and remediation, application experience management (AXM), hardware and software asset management, virtual desktop experience (VDX), software reclaim, content distribution for Microsoft Configuration Manager, hardware lifecycle management, digital experience observability, real-time actions for Microsoft Intune, low code/no code automation, hybrid edge AI, predictive AI user sentiment analytics, and causal AI insights and recommendations.
The core focus of the company revolves around the development and provisioning of a diverse set of technological solutions comprising of personal systems, printers, and 3D printing offerings. These services and products are channeled towards stimulating innovation for meaningful contributions to humanity. The firm operates on the philosophy that impactful ideas can emerge from various individuals, locations, and moments, and that a single transformative idea holds the potential to revolutionise the world. It underpins every operational aspect, shaping their approach and dictating the purpose of their efforts.
Omnissa operates as a digital work platform, originating as the VMware End-User Computing business. Its primary function is to streamline and simplify digital work environments for corporations and individuals, without the need for complicated IT processes. Omnissa's platform provides a digital employee experience, tailored and secure for every employee and accessible on any device. The platform brings together, automates, and scales the digital workspace, thereby aiding employees in their tasks regardless of location, contributing to business growth. The Omnissa™ Platform is both the first and an AI-driven digital work platform that provides seamless and safe work experiences from any location. It combines numerous top-tier solutions from Unified Endpoint Management, Virtual Desktops and Apps, to Digital Employee Experience, and finally, Security and Compliance. By constantly adapting to individual workstyles, Omnissa is the key to optimizing the user experience, security, IT operations, and costs.
ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile.
Ivanti manages and secures Everywhere Work environments so that organizations and employees can improve their digital employee experience (DEX). Ivanti technology focuses on empowering IT and employees. Ivanti solutions let IT and employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive. Ivanti solutions find, manage and protect each IT asset and endpoint in an organization, no matter the OS. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency.
Lenovo is a global technology company with a presence in 180 markets worldwide, employing approximately 77,000 people. Lenovo's primary focus is to provide smarter technology for all. Beyond being known for its dominance in the PC industry, Lenovo also works extensively in the development of 'New IT' technologies, such as cloud computing, network systems, software solutions, and mobile technologies. The aim is to foster a more inclusive and smarter future through the power of technology. The company continually transforms its offerings and spearheads innovative solutions to meet the growing technological needs.
Tanium focuses on providing a comprehensive solution to monitor, control, and protect all networked endpoints. The primary business problem it solves pertains to the need for centralized management of all such endpoints for businesses. Pioneering the Converged Endpoint Management (XEM) platform, Tanium aims to deliver efficient system administration and security measures across diverse networked environments.
Progressive Computing is a Noida (India) based IT managed services company specialized in Digital Workplace Services, Digital Infrastructure Services and Cyber-Security Services.
Liquidware is a company that specializes in Digital Workspace Management solutions specifically designed for Windows workspaces. Its services revolve around managing various aspects to optimize the user experience across diverse workspaces, whether physical, virtual, DaaS, or cloud-based. Corporations worldwide implement Liquidware's solutions to substantially reduce the time devoted to workspace management, simultaneously enhancing security, flexibility, and scalability. The company's solutions are compatible with multiple platforms including Microsoft physical, Microsoft Azure Virtual Desktop (AVD) and Cloud PC desktops, Citrix, Omnissa, and Amazon WorkSpaces.
Almaden is a Digital Experience Management company, headquartered in Menlo Park, California, with offices in Brazil and the UK. Almaden leverages AI and deep systems knowledge, correlated with user insights, to ensure maximum user productivity and job satisfaction.
Company leaders buy tech expecting great work from employees, yet those same employees are often hindered by products functioning less than optimally. Whether working in the office or remotely, employees can benefit from timely, intelligent assistance that proactively advises of issues and how to resolve them and is capable of smart corrective actions when appropriate. Integrated with IT asset and change management systems, Almaden solutions enable Operations teams to effectively perform their roles while ensuring security and privacy compliance.
Applixure is a B2B SaaS solution established in 2013 and based in Finland. The service offers data-driven insights into the performance and use of computers and software in businesses, geared towards assisting IT departments. Applixure’s system gathers and presents relevant data in an intuitive dashboard format, highlighting areas with potential for straightforward yet impactful improvements. This functionality aims to facilitate a more proactive approach within IT departments. The solution is designed to be quick and efficient to set up.
Bumblebot Technologies is a firm committed to enhancing the digital experience of employees by focusing on endpoint automation. The main problem it resolves is improving the efficiency of businesses by providing a seamless and personalized digital experience. The main technology it uses includes latest technologies and methods to automate endpoint processes. Hence, organizations can provide a superior digital experience to their personnel and allow them to concentrate on their central duties.
eG Innovations provides unified solutions to address the observability and IT performance monitoring challenges that organizations face today. Its eG Enterprise solution provides converged application and infrastructure monitoring for traditional and modern IT technologies (cloud, containers, VDI, etc.) deployed on-premises, cloud and in a hybrid manner. By automating and accelerating the discovery, diagnosis, and resolution of IT performance issues, eG Enterprise helps customers enhance user experience and satisfaction, reduce MTTR, enhance IT operational efficiency and get insights for right-sizing and capacity optimization.
Features of Digital Employee Experience Management Tools
Mandatory Features:
Native data collection through a Windows and macOS agent, and APIs to import data from other IT management tools and data sources.
Imported organizational context data from IT directory services or HR systems.
Analysis to derive actionable insights, which includes device and application usage and performance, anomaly detection, root cause analysis, and a DEX or health score.
Bidirectional employee engagement, which includes the ability to collect employee sentiment and feedback, and the ability to communicate with employees through agent-based pop-up or toast notifications, email, mobile device apps, or integration with collaboration tools.
Ability to act on insights by executing scripts or self-healing automations, or by communicating with employees. The vendor also must provide a library of predefined scripts or automations and a workflow orchestration engine to enable customers to build their own automations.
Turnkey integration with IT service management (ITSM) platforms for service desk and ITSM process enhancements.