Microsoft 365 Implementation and Support Services Reviews and Ratings

What is Microsoft 365 Implementation and Support Services?

Gartner defines the Microsoft 365 implementation and support services market as services provided by third-party systems integrators to support deployment, consolidation, management and optimization of Microsoft tools like Outlook, SharePoint, Teams, collaboration platforms and Copilot. Microsoft 365 solutions address clients’ critical considerations, such as security, compliance, integration and life cycle management. In addition, these service integrators also provide readiness assessment, user directory preparation, network remediation, data migration, system integration, risk mitigation and organizational change management activities.

Enterprises are increasingly prioritizing productivity and collaboration tools to boost operational efficiency and streamline daily operations. They use Microsoft 365 solutions to enhance productivity and enable seamless collaboration across their organization. Many organizations face significant challenges in the effective implementation and continuous support of Microsoft 365 solutions. They are increasingly in search of effective implementation and support partners as the needs of business drive organizations to use Microsoft 365.

Need for Microsoft 365 services may vary for each organization, but service providers should at least cover the following areas, providing management, operations and support across these key activities:

M365 tenant administration

M365 service configuration

M365 service administration

M365 user administration

Monitoring and reporting

Incident management

Coordination and integration

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Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.

Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

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SHI is a global technology solutions provider with annual sales of over $15bn. It brings a highly-personalized concierge approach to solutions design, connecting customers with the right technologies and services from a portfolio of more than 1,000 software and hardware vendors.

Key solution areas include end-user computing, infrastructure (data center, cloud and networking), cybersecurity and IT optimization services such as Software Asset Management and financing.

SHI has more than 7,000 staff in the United States, Canada, United Kingdom, Europe, India, and Asia Pacific, supporting customers’ global technology needs. SHI is the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.

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DXC Technology operates globally, focusing on enabling companies to efficiently run their critical systems and operations. This is achieved through modernizing IT, optimizing data architectures, and ensuring security and scalability across various cloud environments. The target audiences are large companies and public sector organizations, who seek the services of DXC Technology to improve performance, competitiveness, and their IT customer experience.

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Cognizant is focused on engineering modern businesses. The main problem it resolves is helping clients with modernization of their technology, reimagining their processes, and transforming their experiences to adapt to the rapidly changing world. Thus, the main goal of the company is to facilitate improvement in everyday life.

Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

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Avanade focuses on delivering digital, cloud, and advisory services within the Microsoft ecosystem. It also offers industry-specific solutions and design-led experiences. Its team of 59,000 professionals spread across 26 countries, helps businesses navigate their most complex problems with the aid of Microsoft certifications and competencies. Avanade was established in 2000 by Accenture LLP and Microsoft Corporation.

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Capgemini centers on assisting businesses through their transformation and management process by effectively utilizing technological resources. With an expansive team comprising of 350,000 members, the company has a wide reach that extends to over 50 countries worldwide. Given a strong heritage spanning 55 years and deep-seated industry expertise, Capgemini handles varied business needs. These range from strategy and design to operations. The evolving world of technology, including aspects such as cloud, data, AI, connectivity, software, digital engineering, and platforms, is continuously fueling its operations.

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Compucom is a company that offers solutions for a digital workplace. The primary business problem it solves is to equip companies with the necessary tools for real-time collaboration, connection, and support. It provides managed IT services, delivering secure digital workplace solutions. The company's focus revolves around making innovative technology accessible and easy to use, with a strong emphasis on security. Even though the world is rapidly transforming, Compucom still aims to provide a seamless experience through its solutions. It's also a hub of highly skilled individuals with technical certifications, who with their expertise, help in providing cutting-edge workplace services.

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Deloitte is a multinational entity that incorporates several independent firms on a global scale, each one serving their clients' growth and success areas. The main aim is to provide sound and professional guidance resulting in their clients emerging as the frontrunners of their respective domains. The parent entity, Deloitte Touche Tohmatsu Limited, is the overseer of this vast network of member firms spread worldwide, though each firm retains its legal autonomy. The diversity of the talent housed in Deloitte is channelized to deliver optimal solutions tailored to their clients' specific needs. The onus is put on businesses and individuals to seek professional advice before making decisions affecting their financials. Deloitte's offerings are general and do not serve as professional advice targeted for unique cases. Their ultimate goal is to utilize the wealth of knowledge at disposal for the betterment of their clients and the collective society, resulting in a robust organization.

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Eviden is a technology company specializing in data-driven, trusted, and sustainable digital transformation, with a strong portfolio of patented technologies. With worldwide positions in advanced computing, security, AI, cloud and digital platforms, it provides deep expertise for all industries in more than 47 countries. Bringing together 53,000 talents, Eviden expands the possibilities of data and technology across the digital continuum.

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Evolvous is a consulting firm focusing on providing services around Microsoft 365 and Adobe Experience Cloud. The company primarily concentrates on catering to small and mid-sized organizations, intending to enhance their current operations in order to lay a stronger foundation for future business growth. Evolvous leverages its wide-ranging expertise to develop effective solutions, simultaneously guiding its clients towards strategic decision-making. This all-around approach ensures sustainability, efficiency, and financial feasibility. The team comprises experienced technology specialists who are adept at devising various solutions for a single problem, eventually selecting the most efficient one. The team’s commitment, zeal, and professionalism form the bedrock of Evolvous. Strong ethical values lie at the heart of the company’s business operations.

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IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

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Infosys is a company concentrated on providing digital services and consultation on a global scale. Originating from over 30 years of managing the infrastructures of significant global corporations, Infosys guides businesses through their digital transformation process. This is achieved by reinforcing the organization with an AI-controlled center that aids in outlining the implantation of modifications and by enhancing the industry with scalable agile digital. This approach aims to deliver unprecedented levels of organizational efficiency and consumer satisfaction. Furthermore, Infosys places a strong emphasis on continual learning to promote regular enhancement through the cultivation and transfer of digital proficiency, knowledge, and notions derived from its innovation ecosystem.

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KORCOMPTENZ is engaged in the provision of technology transformation services. It encompasses the digital interaction of clients with their customers, enables businesses through digital operations, and drives results through digital overhaul. It combines business understanding, domain adeptness, and an international delivery framework to dispense top-in-class solutions yielding superior outcomes and return on investment. KORCOMPTENZ takes into account the transformational aspect of technology, using a range of platforms and tools to address distinct business challenges on marketing and operational fronts. The company's service offerings extend to areas like application implementations, website development, email and cloud-infrastructure management, and launching custom mobile applications.

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The company in discussion is a global Managed Security Services Provider (MSSP) and Managed Services Provider (MSP). Their core function is to create, implement and maintain critical solutions for complex and evolving IT infrastructures. The solutions offered aim to mitigate risk and adapt to continual changes in the IT landscape.

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NTT DATA is an established global IT services provider that has its operations spread over 50 countries, with its main operations centered in Tokyo. The main industry problem that it seeks to address is the need for technological innovation. To this end, NTT DATA works towards creating better solutions for day-to-day life by connecting people. Its broad range of services includes consulting, application, business process, cloud, and infrastructure services that cater to both businesses and governments across the globe. The company's unique culture, which has evolved over the past five decades, emphasises on being people-oriented and focusing on getting the small details right, with the aim to make a significant impact globally. This culture combines the influence of a global brand with the dynamism and passion typically associated with entrepreneurship.

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Rishabh Software is a global digital solutions company helping businesses transform through technology. Since 2000, it has delivered custom software development, cloud computing, data analytics, and enterprise solutions across industries like manufacturing, healthcare, fintech, retail, and AdTech. With 800+ employees, development centers in India, and offices in the US, UK, and Canada, Rishabh Software serves clients worldwide. The company enables digital transformation using modern technologies, including cloud-native apps, AI/ML, RPA, and IoT. It follows global standards in quality and project management to deliver scalable, secure, and future-ready solutions. Through a collaborative approach and domain expertise, Rishabh Software drives innovation and builds long-term client relationships.

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ScienceSoft is an American IT outsourcing company operating in the US, Europe, and the Gulf Cooperation Council. The company specializes in full-cycle software development and delivers custom and platform-based enterprise solutions (ERP, CRM, EHR), software products, and SaaS apps. ScienceSoft’s service portfolio also includes technology consulting, managed IT services, data analytics, and cybersecurity.

Since its launch in 1989, ScienceSoft has implemented over 3,600 projects for 30+ industries, including healthcare, BFSI, retail, and manufacturing.

ScienceSoft’s quality and data security management systems are ISO 9001 and ISO 27001-certified.

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SoftwareOne operates as a global software and cloud solutions provider. The company's primary focus is on altering the processes through which businesses develop, purchase, and manage their requirements in the cloud. The main problem SoftwareOne addresses is assisting its clients in migrating and modernizing their workloads and applications. It also offers guidance in navigating and optimizing subsequent software and cloud changes, thereby facilitating the unlocking of technology's value. SoftwareOne, with 8,900 employees worldwide, provides a diverse portfolio of 7,500 software brands in 90 countries. It has its headquarters in Switzerland.

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The company, with three decades of operational history, focuses on delivering diverse services which include automation, cloud, Internet of Things (IoT), and user experience (UX). The company provides an extensive suite of solutions rooted in innovative consulting, marketing, mobility, personalized campaigns, and artificial intelligence services. Traditional solutions like service desk, field service, and Business Process Outsourcing (BPO) are also available. The company prioritizes technological innovation, partnerships, and incorporating companies from different locations to remain at the leading edge of the industry. It also prioritizes the continuous development of its projects and commits to progress through the acceptance and implementation of new, innovative ideas.

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Features of Microsoft 365 Implementation and Support Services

Mandatory Features:

  • Implementation services for Microsoft 365 include professional support in deploying, configuring and integrating Microsoft’s applications within an organization.

  • Optimization services to enhance the performance of the Microsoft solution after its initial deployment.

  • Ongoing managed support services to maintain the Microsoft 365 environment.

  • Advisory-focused technology consulting services designed to assist clients in evaluating various strategies for effective use of M365 solutions. These services align the chosen Microsoft technologies with the client’s overall business or process strategies.