Communications Platform as a Service (cPaaS) Reviews and Ratings

What is cPaaS (Communications Platform as a Service)?

Gartner defines communications platform as a service (CPaaS) as a cloud-based platform used by developers, the IT team and other nontechnical business roles to build an array of communications-related capabilities using APIs, SDKs, documentation and no-code/low-code visual builders. The CPaaS tools facilitate access to multiple communications channels spanning voice, SMS, email, messaging apps, video and conversational capabilities, along with security.

The purpose of CPaaS is to enable enterprises to improve communications workflows by providing simplified access to multiple communications capabilities.

CPaaS enables enterprises to shorten time to market for new products and services, personalize communications, and orchestrate customer journeys across multiple channels. It delivers digital engagement and operationalizes customer experience, while also driving business efficiencies at scale with digital service delivery. It’s modular/composable in design and can expand from initial single-use cases to many others as additional business units learn of its value.

CPaaS capabilities can also be consumed in a wholesale model, powering third-party cloud vendor offerings such as contact center, CRM, multichannel marketing and ERP. There are also wholesale use cases in which CPaaS providers wholesale to each other and telcos.

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Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.

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Twilio aims to stimulate the creative thinking of developers. The enterprise functions as the user-interface layer for the internet, enabling businesses to create engaging interactions for their users. Offering straightforward tools designed to tackle complex issues, Twilio delivers its services via a developer-centered cloud platform, ensuring global reach and transparent pricing.

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Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

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Infobip’s programmable, modular, scalable communications platform provides a suite of easy-to-use tools for advanced customer engagement and support, security and authentication. Its broad portfolio of products spans business user solutions, including customer data platform, customer engagement hub, chatbot building platform, and digital-first cloud contact center; developer solutions, including a full suite of APIs for voice, SMS, RCS, email, chat apps and OTT messaging services; and telco solutions, including messaging firewalls, SMS and RCS messaging services, and identity/authentication services. Infobip supports the widest range of communications channels possible, and has more than 800 direct operator network connections globally. Alongside its CPaaS and SaaS solutions, Infobip offers professional services and consultancy. Its global presence, with offices in more than 75 countries across 6 continents including North America, is complemented by local support capabilities.

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Sinch powers conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses rely on Sinch and its global super network, which is the most secure and reliable network for messaging, voice and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:SINCH.

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Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.

Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

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Bandwidth is a global cloud communications platform aiming to help businesses build better customer experiences through voice calling, text messaging, and emergency services. This highly versatile platform readily incorporates into a business's whole communications infrastructure. The system hinges on Bandwidth's unique combination of global owned-and-operated network, composable APIs, and regulatory expertise. This blend of telecom and real-world software proficiency, along with human-based support, makes Bandwidth significant to businesses wanting to construct a comprehensive CX worldwide.

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Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics, recording, and an intuitive agent dashboard. The Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights.

Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator. This comprehensive solution helps businesses manage and enhance their customer communications effectively.

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Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration and customer service.

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Airtel is a telecommunications company with a central aim to provide global connectivity and facilitate seamless communication. The company is recognized for implementing innovative solutions such as 5G technology, Internet of Things (IoT) capabilities, and an integrated billing service named Airtel Black. This amalgamated billing service simplifies financial management for users by consolidating various bills into one. Airtel also provides enterprise solutions including long-distance services, aiding seamless communication across borders. With a significant user base, the company plays a considerable role in promoting technology-driven growth, catering to the needs of an expanding digital world. Additionally, Airtel's expansive physical network spans various census and non-census towns and villages, furthering its reach and facilitating widespread connectivity.

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Tanla Platforms Limited, based in Hyderabad, India, is in the business of providing cloud communication platform as a service (CPaaS) solutions to a worldwide clientele. The company, established in the year 1999, has made significant contributions to the creation and operationalization of Application-to-person (A2P) short message service center (SMSC) in India. Tanla Platforms Limited aims to facilitate streamlined and effective communication between enterprises and their clientele using channels like SMS, voice, email, Rich Communication Services (RCS), and OTT platforms like WhatsApp and FB Messenger, among others. Using its proprietary distributed ledger platform, Trubloq, Tanla manages about 70% of India's A2P SMS traffic and over 800 billion interactions each year. The company undeniably caters to the requirements of large global enterprises across various sectors using technologies such as blockchain, artificial intelligence, and machine learning.

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Tanla Platforms Limited, based in Hyderabad, India, is in the business of providing cloud communication platform as a service (CPaaS) solutions to a worldwide clientele. The company, established in the year 1999, has made significant contributions to the creation and operationalization of Application-to-person (A2P) short message service center (SMSC) in India. Tanla Platforms Limited aims to facilitate streamlined and effective communication between enterprises and their clientele using channels like SMS, voice, email, Rich Communication Services (RCS), and OTT platforms like WhatsApp and FB Messenger, among others. Using its proprietary distributed ledger platform, Trubloq, Tanla manages about 70% of India's A2P SMS traffic and over 800 billion interactions each year. The company undeniably caters to the requirements of large global enterprises across various sectors using technologies such as blockchain, artificial intelligence, and machine learning.

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Tata Communications is a global organization that facilitates the digital transformation of businesses. The company is key in processing around 30% of global internet routes, and has a pivotal role in connecting firms to prominent cloud service providers. As a long-standing player in the India's digital evolution, the company has been instrumental in the adoption of digital services over the last quarter of a century. Tata Communications acknowledges that connectivity is a fundamental necessity for the economy, and is dedicated to serving industry leaders in this new era of communication. In 2020, the company introduced 'Secure Connected Digital Experience' (SCDx), developed to address the increasing global demand for new operational methods. This includes the accelerated shift towards remote working, rising digital commerce, increasing security threats, and the move to more contactless experiences. The company operates in over 200 countries worldwide.

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Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

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Nextiva is a company specializing in business communication solution. It offers an integrated platform where all business discussions can be conducted, which in turn, facilitates improved customer experiences. Their main business problem solved is the disjointed nature of business communications. The majority of their operations are in North America, and their financial support is received from Goldman Sachs. The company's value at the recent financial evaluation was calculated to be $2.7B.

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Plivo simplifies customer engagement for the world's largest brands. Plivo’s suite of AI-driven solutions integrate seamlessly across multiple channels and enable businesses to acquire, service, and grow their global customer base. Founded in 2011, Plivo's offerings encompass programmable messaging and voice calls, OTP verification, loyalty marketing, contact center, and sales engagement.

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Tencent is a technologically-driven enterprise that seeks to improve internet utility for individuals. Through its social platforms like Weixin and QQ, the company provides a space for digital connectivity, content access, and utilization of daily life services. Additionally, Tencent assists businesses to enhance their digital presence and increase outreach by offering an efficient advertising platform. In the bid to foster expansive business growth, this company also provides financial technology and services to guide businesses in digital transitions. Tencent has a commitment towards technological innovation and makes substantial investments in acquiring skilled personnel. This practice allows Tencent to play an active role in the progression of the internet industry. Tencent, established in 1998 in Shenzhen, China, is also publicly traded.

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Sonar is a platform dedicated to facilitating text communication for enterprise-level businesses. It specializes in the management and streamlining of communications crucial to sales and marketing teams. The main issue it addresses is the difficulty of ensuring efficient and effective communications within large scale businesses.

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Vidyo focuses on revolutionizing digital communication methods through real-time video integration. The company primarily aims to make information exchange more sustainable and inclusive. The business problem it addresses is enhancing connection and collaboration in an increasingly populated world. With a substantial impact on multiple sectors such as healthcare, banking, education, and government, Vidyo's technology fosters more efficient and visually engaging communication, making it simpler to incorporate video functionalities in a variety of digital platforms and devices. A dedicated team of builders and creators continuously work toward discovering new applications of this technology. Their primary focus is to explore the opportunities presented by smartphones, smart glasses, drones, and the Internet of Things, thus extending the reach and effectiveness of real-time video integration.

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