Communications Platform as a Service (cPaaS) Reviews and Ratings

Having Webex connect has made it very easy for me to keep in touch with my colleagues. Clear calls and user friendly UI facilitate easy remote cooperation. It improves communication and productivity since it is simple to use

This platform is typically cloud communication based which helps to provide tools for creating solutions for customer engagement via different channels like audio, video, email, and chats. Helps in developing a business where they interact effectively via Communication API'S which developers use to integrate communication features and includes messaging and video calling. It is also considered as omni channel. It provides personalization where texts can be altered according to individual needs. Helps in automating of the workflow where customer support, notifications, and campaigns are created without much knowledge. Integrating with different CRM and customer service platforms and more scalable from small business to large enterprises.

We were able to use it to integrate messaging, voice and other communication attributes. Vonage Communications API provides APIs for SMS, voice, and video.

I work closely with Infobip, interacting with their team members and services on a daily basis. They are extremely easy to work with and helpful in accomplishing our business initiatives.

Extensively used Sinch for little over 2 years for WhatsApp campaigns for existing customers. Must say it's a convenient, hassle-free UI with detailed reporting, which competitors are yet to provide. Was able to reach out to all our customers seamlessly for both transactional and promotional communications. The product is also backed by a customer-obsessed support team, helping us from setup to execution to reports, relentlessly.

As a Security Engineer, I have found my overall experience with Azure Communication Services to be highly satisfactory. The platform's robust security features, including E-2-E encryption and compliance with industry standards, provide confidence in protecting sensitive data. Additionally, ACS integrates seamlessly with existing Azure Services, enhancing our cloud infrastructure's scalability and reliability. The API's flexibility allows for customization to meet our specific needs, while the documentation and support resources are comprehensive and user friendly. Any disruptions in service are quickly addressed by the responsive support team of Azure. Overall, it is a dependable and secure communication solution.

We have using this tool summit tool last 5 Years & tool is user friendly. In this tool all are covered H/W & S/W related to compliance.

Overall, i like Exotel because it's a brilliant and exceptional tool to manage all inbound and outbound calls from one place. I like its user friendly interface where anyone can easily learn with a span of time. It supports robust and incredible features for business communications and has a great and reliable customer support.

Airtel IQ is one of the best and trending services given by Airtel, which helps customers to provide the services such as messaging, calls-voice, video and other services for day-to-day operations. Which is really great benefit for the users across. It is also user friendly and can be customized according to business requirements and is a scalable and much more efficient service which is available for the business. Overall great advantage for the users.

seamless integration of Conne cone bulk SMS solution on my organization

Kaleyra is an excellent and perfect multi-channel communication platform. which provides multiple seamless services for the user to utilize features such as calling, messaging, whatsapp, and chatbots using AI. It is user friendly and secure which enables the security for the customers. Overall it is a best competitor for other communications platforms.

The price of their products is very convenient and offers a very good service with a fairly extended coverage which allows us to have customers in different countries. They offer excellent customer support and the confirmation of our API was very easy.

Amazon CDS has provided us with a cost-effective, straight-forward solution to communicate with our users in a variety of ways. The comprehensive API allows our developers to queue emails and send alert notifications on a large scale with high deliverability rates, and as with all AWS products, the documentation provided to guide setup is well-detailed and succinct.

Implementation of this tool was superfast and the well thought flow and guide by the support team helped users grasp the functionality of the tool quickly. It is reliable and consistent with SMS and while using its API we are able to create voice calls.

In my overall experience, Karix is a really great BSP partner for our crucial business needs. The team has helped us in collaborating to identify bigger problems and dealing with them with a unique solution even if it requires them to change their platform campabilities, product has been more flexible in every aspect and swift with its changes as well.

My overall experience with Nextiva is absolutely good. The capabilities that it has is very seamless integrations across all the communication channels which makes sure that the customer service experience is great. The software is very reliable and the down time is really less and easy to use. The automated workflows are easy to setup.

Highly reliable meeting solution to communicate with clients and coworkers based in China

We used another company before and while they were a great company, they lacked some of the feature richness that sonar seemed to bring. I have loved this company and they are super fast to respond and easy to work with.

We've used MessageBird for some time and it is incredible helpful to have a platform where you can manage different points of contacts. It is easy to use and not need to manage different platforms to engage with contacts.

Vidyo was very helpful during the development and implementation process and has been a great partner since we deployed the solution into production. We've seen a positive response from our user base since moving to Vidyo's improved media environment.