Infobip Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines communications platform as a service (CPaaS) as a cloud-based platform that enables businesses to embed a range of communications capabilities into applications over channels such as voice, SMS, email, messaging apps, and video. They also provide conversational capabilities, security, authentication, and automation. CPaaS delivers omnichannel, programmable experiences to enhance digital customer engagement. In 2026 and beyond, CPaaS aims to offer deeper capabilities, such as customer journey analytics, automation, personalization, and omnichannel engagement driven by AI and 5G. The purpose of CPaaS is to enable enterprises to enhance their communication workflows by providing simplified access to multiple communication capabilities without requiring the complex architectures typically needed to leverage these channels. CPaaS enables enterprises to shorten the time to market for new products and services, personalize communications, and orchestrate customer journeys across multiple channels. It delivers digital engagement and operationalizes customer experience, while also driving business efficiencies at scale with digital service delivery. It is modular/composable in design and can expand from initial single use cases to many others as additional business units learn of its value.

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Communications Platform as a Service

Infobip 

VP, IT

pro active and always has the best interests of the client in mind

<50M USD

50M - 250M USD

500M - 1B USD

250M - 500M USD

1B - 3B USD

3B - 10B USD

30B + USD

10B - 30B USD

Director of Marketing

The account manager that we are dealing with is prompt to response. However, as we are working with integration with a new system with Infobip, we are not getting the level of support that we require for integration and we have to move from person to person and integration is delayed. The solution built between Microsoft and Infobip is not able to support our need especially for India country where it is a huge market for us. Support email does not response promptly to our request. 

The people are easy to deal with. Very friendly and very helpful. 

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Infobip’s programmable, modular, scalable communications platform provides a suite of easy-to-use tools for advanced customer engagement and support, security and authentication. Its broad portfolio of products spans business user solutions, including customer data platform, customer engagement hub, chatbot building platform, and digital-first cloud contact center; developer solutions, including a full suite of APIs for voice, SMS, RCS, email, chat apps and OTT messaging services; and telco solutions, including messaging firewalls, SMS and RCS messaging services, and identity/authentication services. Infobip supports the widest range of communications channels possible, and has more than 800 direct operator network connections globally. Alongside its CPaaS and SaaS solutions, Infobip offers professional services and consultancy. Its global presence, with offices in more than 75 countries across 6 continents including North America, is complemented by local support capabilities.

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance the customer experience ‚Äì all in a fast, secure and reliable way.

Quality engineering is the backbone of everything we do. Building great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent worldwide. Over the last 15 years, we‚Äôve grown into an Engineering Powerhouse with 70+ offices in 6 continents and over 3,700 experts, aiming to change how the world communicates.

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are entirely in-house developed, and we are proud of all the talents we have in our company!

Reviews

Ratings Overview

Overall experience with

Favorable Review

Service Satisfaction Highlighted by Users With Over Ten Years of Experience

Critical Review

Good but can be better from a technical support perspective.

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