Overall experience with
How helpful reviews are selected
Favorable Review
Product: Exotel
Reliable Platform and Well-Documented APIs Offset Limited Reporting Capabilities
Critical Review
Product: Exotel
A good telephony service when the scope of service is limited to India
Likes and dislikes about
likes
The platform being reliable is the most impressive thing. The APIs are very well documented and are easy to integrate, which makes it simple to embed features in our existing workflows.
November 5, 2025
dislikes
1. I cannot use calling for international numbers through this service. Neither can I have international agents sign up using this service. It limits our ability to use this feature globally. 2. Integration with Freshdesk is very limited. I am not able to send customer satisfaction response to a ticket field in Freshdesk. 3. Reports are limited. If I want to do analysis regarding which agent spent most/least time on calls or slice call data by different cuts, it is not readily available for me on the tool. I have to download csv files and perform my own data cuts through excel.
July 27, 2023
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