Plivo Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines communications platform as a service (CPaaS) as a cloud-based platform that enables businesses to embed a range of communications capabilities into applications over channels such as voice, SMS, email, messaging apps, and video. They also provide conversational capabilities, security, authentication, and automation. CPaaS delivers omnichannel, programmable experiences to enhance digital customer engagement. In 2026 and beyond, CPaaS aims to offer deeper capabilities, such as customer journey analytics, automation, personalization, and omnichannel engagement driven by AI and 5G. The purpose of CPaaS is to enable enterprises to enhance their communication workflows by providing simplified access to multiple communication capabilities without requiring the complex architectures typically needed to leverage these channels. CPaaS enables enterprises to shorten the time to market for new products and services, personalize communications, and orchestrate customer journeys across multiple channels. It delivers digital engagement and operationalizes customer experience, while also driving business efficiencies at scale with digital service delivery. It is modular/composable in design and can expand from initial single use cases to many others as additional business units learn of its value.

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Communications Platform as a Service

Plivo

IT Manager

We have completed the CCAAS integration with Plivo. They had all the APIs and features we needed for integration.

<50M USD

3B - 10B USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

Application Developer

Plivo is a leading messaging and calling cloud based service provider, we have been using Plivo calling service for international voice calls like Malaysia and Singapore where it has proved its standard.

Though we faced some issue in Malaysia displaying local caller id and worked with Plivo on same there Plivo support team were quite approachable and active so +1 goes to that.

Data Analyst

We have been using Plivo for sms and voice communication in our application, mainly for OTP, alerts and transactional messaging.  It also lets agent schedule the callback on specific time, call recording features thats add a lot of value. Apis are well documented and has straightforward integration. Plivo has very attracting, reasonable pricing compare to other providers. Support response time and Dashboard and UX can be improved.

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Plivo simplifies customer engagement for the world's largest brands. Plivo’s suite of AI-driven solutions integrate seamlessly across multiple channels and enable businesses to acquire, service, and grow their global customer base. Founded in 2011, Plivo's offerings encompass programmable messaging and voice calls, OTP verification, loyalty marketing, contact center, and sales engagement.

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo‚Äôs APIs and SDKs to quickly integrate voice and SMS capabilities into their applications.  Direct relationships with over 1600 local carrier networks deliver reliable connectivity in 195 countries, With pay-as-you-go pricing and visual builders, Plivo offers a cost-effective and easy-to-deploy global communications solution. Start for free. Deploy within hours.

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivoâs APIs and SDKs to quickly integrate voice and SMS capabilities into their applications.  Direct relationships with over 1600 local carrier networks deliver reliable connectivity in 195 countries, With pay-as-you-go pricing and visual builders, Plivo offers a cost-effective and easy-to-deploy global communications solution. Start for free. Deploy within hours.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Developer-Friendly APIs and Cost Effective SMS Marred By Basic Reporting Interface

Critical Review

Good voice calling services in affordable prices and good support.

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