Tanla Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines communications platform as a service (CPaaS) as a cloud-based platform that enables businesses to embed a range of communications capabilities into applications over channels such as voice, SMS, email, messaging apps, and video. They also provide conversational capabilities, security, authentication, and automation. CPaaS delivers omnichannel, programmable experiences to enhance digital customer engagement. In 2026 and beyond, CPaaS aims to offer deeper capabilities, such as customer journey analytics, automation, personalization, and omnichannel engagement driven by AI and 5G. The purpose of CPaaS is to enable enterprises to enhance their communication workflows by providing simplified access to multiple communication capabilities without requiring the complex architectures typically needed to leverage these channels. CPaaS enables enterprises to shorten the time to market for new products and services, personalize communications, and orchestrate customer journeys across multiple channels. It delivers digital engagement and operationalizes customer experience, while also driving business efficiencies at scale with digital service delivery. It is modular/composable in design and can expand from initial single use cases to many others as additional business units learn of its value.

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Communications Platform as a Service

Wisely

Omnichannel Communications Suite

Tanla

Marketing Lead

I worked with them for more than 2 years and truly enjoyed our association. They have a proactive, responsive team of professionals who deliver great support and service to the product.

50M - 250M USD

<50M USD

500M - 1B USD

1B - 3B USD

250M - 500M USD

10B - 30B USD

Associate Program Manager

Great customer support and willingness to help and deliver.

DIRECTOR, RISK MGMT & QUALITY ASSURANCE

This product has helped our organization seamlessly consolidate interactions with customers across communication channels via singular API. this has helped simply management & reduce maintenance expenses. Uptime has remained >99%

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HORISEN

Tanla Platforms Limited, based in Hyderabad, India, is in the business of providing cloud communication platform as a service (CPaaS) solutions to a worldwide clientele. The company, established in the year 1999, has made significant contributions to the creation and operationalization of Application-to-person (A2P) short message service center (SMSC) in India. Tanla Platforms Limited aims to facilitate streamlined and effective communication between enterprises and their clientele using channels like SMS, voice, email, Rich Communication Services (RCS), and OTT platforms like WhatsApp and FB Messenger, among others. Using its proprietary distributed ledger platform, Trubloq, Tanla manages about 70% of India's A2P SMS traffic and over 800 billion interactions each year. The company undeniably caters to the requirements of large global enterprises across various sectors using technologies such as blockchain, artificial intelligence, and machine learning.

Tanla Platforms Limited (NSE: TANLA; BSE 532790) transforms the way the world collaborates and communicates through innovative CPaaS solutions. Founded in 1999, it was the first company to develop and deploy A2P SMSC in India. Today, as one of the world‚Äôs largest CPaaS players, Tanla enables communication between enterprises and their customers through multiple channels including SMS, Voice, email, RCS, OTTs such as WhatsApp, FB messenger, and push notifications. Tanla processes more than 800 billion interactions annually and about 70% of India‚Äôs A2P SMS traffic is processed through its distributed ledger platform-Trubloq, making it the world‚Äôs largest Blockchain use case. Tanla touches over a billion lives carrying mission critical messages meeting the needs of the world‚Äôs largest enterprises in telecom, retail, BFSI and media by adopting cutting-edge technologies like blockchain, Artificial Intelligence, Machine Learning to name a few. Tanla Platforms Limited is headquartered in Hyderabad, India and is expanding its presence globally. Tanla shares are traded on the Bombay Stock Exchange & National Stock Exchange. 

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Favorable Review

Seamless Communication Management Achieved Despite Significant Upfront Investment

Critical Review

Understanding User Dissatisfaction: Assessing the Setbacks

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