Tata Communications Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines communications platform as a service (CPaaS) as a cloud-based platform that enables businesses to embed a range of communications capabilities into applications over channels such as voice, SMS, email, messaging apps, and video. They also provide conversational capabilities, security, authentication, and automation. CPaaS delivers omnichannel, programmable experiences to enhance digital customer engagement. In 2026 and beyond, CPaaS aims to offer deeper capabilities, such as customer journey analytics, automation, personalization, and omnichannel engagement driven by AI and 5G. The purpose of CPaaS is to enable enterprises to enhance their communication workflows by providing simplified access to multiple communication capabilities without requiring the complex architectures typically needed to leverage these channels. CPaaS enables enterprises to shorten the time to market for new products and services, personalize communications, and orchestrate customer journeys across multiple channels. It delivers digital engagement and operationalizes customer experience, while also driving business efficiencies at scale with digital service delivery. It is modular/composable in design and can expand from initial single use cases to many others as additional business units learn of its value.

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Communications Platform as a Service

Kaleyra

Tata Communications DIGO

Customer Interaction Suite

Tata Communications

MEDICAID COORDINATOR

It's a very stable platform, and the platform is easy to customize, integrate and deploy. Security features provide employees with two-factor authentication.

<50M USD

50M - 250M USD

500M - 1B USD

Gov't/PS/ED <5,000 Employees

3B - 10B USD

30B + USD

250M - 500M USD

1B - 3B USD

Gov't/PS/ED 5,000 - 50,000 Employees

CTO LEAD

The vendor is slow to respond and generally difficult to influence to adjust to pressing business requirements. Their suite of products and services though are industry leading

IT ASSOCIATE

Kaleyra is robust, enterprise-grade platform. It truly does what it claims.

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BICS

Tata Communications is a global organization that facilitates the digital transformation of businesses. The company is key in processing around 30% of global internet routes, and has a pivotal role in connecting firms to prominent cloud service providers. As a long-standing player in the India's digital evolution, the company has been instrumental in the adoption of digital services over the last quarter of a century. Tata Communications acknowledges that connectivity is a fundamental necessity for the economy, and is dedicated to serving industry leaders in this new era of communication. In 2020, the company introduced 'Secure Connected Digital Experience' (SCDx), developed to address the increasing global demand for new operational methods. This includes the accelerated shift towards remote working, rising digital commerce, increasing security threats, and the move to more contactless experiences. The company operates in over 200 countries worldwide.

Tata Communications is a digital ecosystem enabler that powers today‚Äôs fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world‚Äôs internet routes and connects businesses to 60% of the world‚Äôs cloud giants. 
 
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications‚Ñ¢, with our unique promise of delivering secure connected digital experiences. 
 
In 2020, we announced the launch of ‚ÄòSecure Connected Digital Experience‚Äô (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term. 
 
To know more, visit TataCommunications.com 
 
Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is present in over 200 countries and territories around the world.
 
We are committed to being an equal opportunity workplace and to providing an inclusive environment to all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, or any other status protected by law. Tata Communications and its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants. 
 
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences. 
 
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term. 
 
To know more, visit TataCommunications.com 
 
Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is present in over 200 countries and territories around the world.
 
We are committed to being an equal opportunity workplace and to providing an inclusive environment to all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, or any other status protected by law. Tata Communications and its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Kaleyra Offers Multi-Channel Engagement with Notable Cost Efficiency and Complexity

Critical Review

Industry Leading Products but Challenges in Vendor Responsiveness and Flexibility

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