Overall experience with
How helpful reviews are selected
Critical Review
Product: Sinch
Extensive Delivery Channels Versus Disconnected Service and Delayed Feature Requests
Likes and dislikes about
likes
The ease of implementation using the vendor's APIs is what we have liked most about their product and service. Adding new services is always easy.
April 20, 2026
dislikes
Sinch feels like a large, disconnected company which makes it difficult to get service and talk to subject matter experts when needed. Account reps often deflect or decline requests for features. Multiple kickoff calls for new features have displayed a lack of prior communication or preparation. Pricing negotiations are prolonged and challenging.
April 15, 2026
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.